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“Awesome”

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Hotel Elite Palazzo
Ranked #50 of 210 Hotels in Kochi (Cochin)
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Awesome”
Reviewed December 18, 2013

I have stayed in many hotels but this is the best when compared vis-à-vis the price and it comes with complimentary breakfast airport pickup and dropping and was offered to be upgraded to a suite without any extra charges due to technical fault of Ac. Staff are courteous well mannered and helpful.
We stayed for 4 nights.



  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ripnar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this review, December 18, 2013
Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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197 reviews from our community

Traveler rating
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    25
    9
    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
Kuwait
Level 4 Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 14, 2013 via mobile

Rooms are big and clean
Restaurant is ok
I didn't quite like what I ordered. I ordered for veg stew and appam. Veg stew was absolutely below average. Fish curry had smell of fish again below average.
Its close to the airport and is on the highway. Well connected to Trichur and Ernakulam.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RajeshCOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this review, December 16, 2013
Dear Mr.Rajesh,

Greetings from Elite Palazzo !!!

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

It is very rewarding for the team to realize that their warm, professional and anticipatory service very much contributed towards your stay experience.

We have made a note of your feedback related to food quality. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salalah, Oman
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 12, 2013

I like the whole atmosphere in Elite Palazzo and especially the service provided by the staff was excellent. Its a pity that I did not stay longer, only two days which was not enough for us to experience the complete facilities that Elite offers. Front desk reception was very friendly and warm. I was enthralled by the staff kindness in helping us with respective information in regards to my father-in-law's relations where about in Kerala. They were all smiles, as much as we were thrill to know, they were even more thrill to share the information.

I couldn't think of any further improvement but rather say that it was a fantastic stay, good view from the room, nice room decor, great facility, excellent food and most of all great staff.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Salalah369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this review, December 12, 2013
Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 10, 2013

Being a global hotellier myself, I must admit that it is not everyday I am impressed with customer service. Elite Palazzo cochin surpassed expectations at every stage. From the get-go with the hotel pick-up, the hotel called to keep me posted of the driver Midhun's whereabouts and he too was very kind and professional.

Priya was very efficient and the check-in seamless! faiju at the Bell-Desk was helpful and gave a thorough orientation of the room. Being a non-smoker, when I expressed that I was assigned a smoking room.

The Guest Services and the Business Centre team were also quite efficient. The banquet staff was very "present" to the guest's needs throughout the day and I was very, very impressed with personal attention everyone who attended the training received.

Apart from the busy stretch during breakfast, when the staff may have dropped the ball on a request which slipped through the cracks I can safely say that the service overall through out the hotel was personalized, friendly, efficient and very professional.

Also, given the hotel's fantastic location I would not only return to the hotel but would also favourably recommend it to anyone! :)

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mahenderreddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this review, December 11, 2013
Dear Mr. Reddy,

Greetings from Elite Palazzo

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 9, 2013

Good hotel to stay close to airport. Complimentary Airport pickup and drop. Nice rooms and excellent helping staff. Seems to be newly renovated. Though there are minor renovation issues guests will ignore the same thanks to helping staff. Food is good

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TSGandham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this review, December 11, 2013
Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
2 reviews
Reviewed December 7, 2013

There is a wonderful experience in Elite Palazzo. This is one of the best hotels I stay in a mid-segment. Its location ( Centre of the town ). Food is fantastic. Rooms are desend and clean. Staffs are helpful. I would recommend this hotel.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M-Pandey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this review, December 11, 2013
Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 16, 2013

This hotel is just a few minutes from Cochin airport and offers a free shuttle service.
The rooms are nice and value for money was very good.
The service at the Restaurant was very efficient and all staff had a possitive answer to all my needs. It's so nice when someone really wants to help a customer a do a great job! Thank you for that.

Room Tip: 204 is a superb room. and we enjoyed it.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 100vinu001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this review, December 11, 2013
Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Elite Palazzo

Property: Hotel Elite Palazzo
Address: Bank Junction, NH -47 Byepass, Kochi (Cochin) 683572, India
Location: India > Kerala > Kochi (Cochin)
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Best Value Hotel in Kochi (Cochin)
#27 Family Hotel in Kochi (Cochin)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Elite Palazzo 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Hotel Elite Palazzo Kochi (Cochin), India - Kerala

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