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“Pleasant and Fantastic Stay”

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Hotel Elite Palazzo
Ranked #88 of 229 Hotels in Kochi (Cochin)
Certificate of Excellence
Reviewed December 12, 2013

I like the whole atmosphere in Elite Palazzo and especially the service provided by the staff was excellent. Its a pity that I did not stay longer, only two days which was not enough for us to experience the complete facilities that Elite offers. Front desk reception was very friendly and warm. I was enthralled by the staff kindness in helping us with respective information in regards to my father-in-law's relations where about in Kerala. They were all smiles, as much as we were thrill to know, they were even more thrill to share the information.

I couldn't think of any further improvement but rather say that it was a fantastic stay, good view from the room, nice room decor, great facility, excellent food and most of all great staff.

  • Stayed: December 2013, traveled with family
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1  Thank Salalah369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded December 12, 2013

Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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172 - 178 of 216 reviews

Reviewed December 10, 2013

Being a global hotellier myself, I must admit that it is not everyday I am impressed with customer service. Elite Palazzo cochin surpassed expectations at every stage. From the get-go with the hotel pick-up, the hotel called to keep me posted of the driver Midhun's whereabouts and he too was very kind and professional.

Priya was very efficient and the check-in seamless! faiju at the Bell-Desk was helpful and gave a thorough orientation of the room. Being a non-smoker, when I expressed that I was assigned a smoking room.

The Guest Services and the Business Centre team were also quite efficient. The banquet staff was very "present" to the guest's needs throughout the day and I was very, very impressed with personal attention everyone who attended the training received.

Apart from the busy stretch during breakfast, when the staff may have dropped the ball on a request which slipped through the cracks I can safely say that the service overall through out the hotel was personalized, friendly, efficient and very professional.

Also, given the hotel's fantastic location I would not only return to the hotel but would also favourably recommend it to anyone! :)

  • Stayed: December 2013, traveled on business
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1  Thank mahenderreddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded December 11, 2013

Dear Mr. Reddy,

Greetings from Elite Palazzo

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

Good hotel to stay close to airport. Complimentary Airport pickup and drop. Nice rooms and excellent helping staff. Seems to be newly renovated. Though there are minor renovation issues guests will ignore the same thanks to helping staff. Food is good

  • Stayed: November 2013, traveled as a couple
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Thank TSGandham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded December 11, 2013

Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

There is a wonderful experience in Elite Palazzo. This is one of the best hotels I stay in a mid-segment. Its location ( Centre of the town ). Food is fantastic. Rooms are desend and clean. Staffs are helpful. I would recommend this hotel.

  • Stayed: December 2013, traveled on business
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Thank M-Pandey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded December 11, 2013

Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2013

This hotel is just a few minutes from Cochin airport and offers a free shuttle service.
The rooms are nice and value for money was very good.
The service at the Restaurant was very efficient and all staff had a possitive answer to all my needs. It's so nice when someone really wants to help a customer a do a great job! Thank you for that.

Room Tip: 204 is a superb room. and we enjoyed it.
See more room tips
  • Stayed: October 2013, traveled on business
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1  Thank 100vinu001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded December 11, 2013

Hi,

Greetings from Elite Palazzo.

We are delighted to receive your review of your wonderful stay with us. Thank you for your encouraging feedback and compliments of the hotel.

Indeed, it is the Elite way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best in hospitality in the true Elite tradition, always.

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

This hotel is average.
They pick us up at the airport free of charge at midnight which was nice.
And it's a 15 min drive away from the airport so it's convenient if you have an early flight to catch.
The room is standard but clean and the bed is good.
The breakfast buffet is not extraordinary.
The staff is nice and helpful.

  • Stayed: November 2013, traveled as a couple
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1  Thank Cecile083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013

We stayed for an overnight trip because we needed to catch an early morning flight. They gave us an excellent tariff as it was a very short stay. Rooms are large spacious and well appointed. AC works fine . Staff friendly and accommodating. We didnt stay long enough for breakfast, however we have had food in their restaurant at other times and the standard was uniformly high.

  • Stayed: October 2013, traveled with family
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1  Thank Merinepaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elitepalazzo, General Manager at Hotel Elite Palazzo, responded to this reviewResponded December 11, 2013

Hi,

Greetings from Elite Palazzo !!

We thank you for your valuable feedback and sincerely appreciate your time for doing so.
It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests.

We are delighted to know that you had a pleasant stay at Elite Palazzo Cochin.
We are gratified to receive such kind words of appreciation for the overall facilities and services at the hotel. I would share your delightful feedback with my Elite family, am sure they would be happy to hear this. Our core values at Elite Palazzo cochin are chic cultured and discovery and I’m glad the team was able to take care of all your requirements with utmost courtesy and professionalism.

We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences.

We look forward to welcoming you back again at elite Palazzo Cochin !

Warm Regards,
Midhun John
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Elite Palazzo

Address: Bank Junction, NH -47 Byepass, Kochi (Cochin) 683572, India
Location: India > Kerala > Kochi (Cochin)
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Best Value Hotel in Kochi (Cochin)
#22 Family Hotel in Kochi (Cochin)
Price Range: $29 - $54 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Elite Palazzo 3*
Number of rooms: 30
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Also Known As:
Hotel Elite Palazzo Kochi (Cochin), India - Kerala

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