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“Needs better service”

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Bolgatty Palace & Island Resort
Ranked #93 of 201 Hotels in Kochi (Cochin)
Mumbai
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Needs better service”
Reviewed November 17, 2013

This place is in very good location with decent facilities. Rooms are very clean, spacious and good. They have good swimming pool and the views of the harbour. There are no activities for children other than the swimming pool.
Not all on the restaurant menu is available, somehow, again prefers to serve predominantly north Indian cuisine. If you are looking for local dishes, only thing on offer is aviyal but not available most of the time. Same with Nan and other tandoori items. There seems some communication problem even with English (possibly, non-malayali accent is not understood).
This place is in great locale but it falls short in service at many fronts. Room is very clean and spacious, however, the flooring is a bit uneven though carpeted. AC does not work in the High mode. We could not move the switch to High mode. Medium mode was not sufficient enough even in mid-November. Hot water from the shower is luke warm. Toileteries are not replinished though we stayed more than one night. Only an extra soap was put but not the bubble soap (foam bath) or the dental or shaving kits. I do not see what is the point in charging a premium and then treating the guests with such "penny saving" schemes.
For kids the only entertainment is swimming pool which is an open pool but has strict timings of 8am to 6pm. Though there was day light, one of them came and offered a towel at 6pm sharp.
This place seriously needs good make over in the area of service.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gopalav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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217 reviews from our community

Traveler rating
    44
    86
    60
    19
    8
See reviews for
105
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • Any
English first
Trivandrum
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 10, 2013

Beautiful sarroundings. Clean rooms. Even though there are plenty of areas which needs more attention like cleaning and maintenance of lawn etc.,the stay at this heritage hotel is a wonderful experience. Peaceful sarroundings guaranteed while being hardly 5 minutes ferry ride away from the City. Staff very cooperative especially the room service. Food quality good. Throughout my stay WiFi was not available, which KTDC should ensure and understand as a need of the time.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank parrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wittenberg, Germany
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 3, 2013

Very nice Heritage type of Hotel. The staff are all attentive and willing to help. The location is pleasant and quiet. The only criticism is that the Wifi area is limited and operates only in the foyer.

Room Tip: rooms facing towards the south are lighter than those facing north which are rather dark.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed October 6, 2013

Surrounded by water on three sides very quiet with big lawns and golf course. Away from noise and rush of Kochi city. Though it is on waterfront you will see either city buildings or Kochi port on your left , right and front. May not be very soothing to eyes.
The place is well maintained though some oddities like a 32" tv encased in 24 " cabinet are seen in rooms.This makes TV viewing & operation with remote frustrating. To the credit of staff they immediately made amends in my room, on complaint.
Veg fare was better than at other places, chef made some local dishes on request, which were good.

Room Tip: Take waterfront rooms
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drakul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 30, 2013

We stayed in Bolgatty palace Island Resort. A beautiful and good price hotel. Specially stay in the main building which is a former Dutch palace. Staff is courteous and efficient. Best time to visit is end of August which is usually a off season tariff and still get the best.

Room Tip: Room area, select left side rooms
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pradeep300854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 27, 2013

This is located far from city ..place stay is good enough but lonely as hardly there were any othr ppl stayin..Food is so damn bad that stomach was upset for whole family ...I wud not recommend this place for family stay. .

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saurabhpatil86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kochi (Cochin) hotels

Bangalore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 15, 2013

Good location, scenic, comfy...good service....food not so great....clean, spacious.....green....a good place to park yourself while exploring cochin....has easy access to seaside.....away from the bustle of the city.....it has class .....

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charles961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bolgatty Palace & Island Resort

Property: Bolgatty Palace & Island Resort
Address: Mulavukadu, Kochi (Cochin) 682504, India
Location: India > Kerala > Kochi (Cochin)
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Kochi (Cochin)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bolgatty Palace & Island Resort 3*
Number of rooms: 58
Official Description (provided by the hotel):
The Bolgatty Palace & Island Resort, just off the Marine Drive,is literally an Island of Calm right in the midst of the bustling City of Kochi. Here heritage meets natural beauty as the resort overlooks the backwaters, the port and estuary all at once. Surrounded by 14 acres of green groves and golf course, Bolgatty Island is neatly tucked away amidst a giant umbrella of refreshing green.conference facilities:Our Banquet Facilities include: Event Center- Capacity 900-1000 Pax theater style (ideal for marriages and conventions), Lake Side conference Hall : Capacity: 200 pax theater style . Palace Hall: Capacity: 75 pax, View Point: Capacity: 30 Pax Board Room: Capacity: 30 pax East Lawn: 1500 pax Palace Lawn: 1000 Pax Front lawn: 200 Pax Marina Lawn: 100 pax. Other Facilities in the property includes 9 Hole Golf Course, Swimming Pool, Health Club, Ayurvedic Spa, Boat cruise, recreation center, Internet, Coffee Shop, Beer Parlor, Multi cuisine restaurant ... more   less 
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Also Known As:
Bolgatty Palace & Island Resort Kochi (Cochin), India - Kerala

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