Absolutely disgusted, If I could give this restaurant 0 starts I would. I’ve been in Fort Kochi for almost a month now volunteering, I’ve been to many different cafe’s and restaurants and have been treated increadibly well by majority but the treatment I received in this place was absolutely disgusting. Me and a couple other volunteers went out for dinner, the food was okay, not great, but didn’t expect much from an Italian restaurant in India. I was half way through my meal and found 3 small black hairs which seemed to be nose or beard hairs in my bowl of pasta. I quietly told the waiter as I didn’t want to make a fuss but still wasn’t happy about eating the rest. He asked if I wanted another and I said no just the bill, as I no longer trusted the hygeine standards of the restaurant. I assumed i’d have the meal (which was overpriced in India standards anyway) taken off the bill as it was unedible and when I told the waiter I wasn’t happy paying for it, he told me to wait. Me and my friends were left sitting there for at least 20 minutes while a man (who I assume is the manager or owner) sat at his computer, apparently checking the ‘CCTV cameras’. I went over to see if everything was okay, at which point the man started telling me I was a liar and that I was playing with my hair while I was eating my meal (I have long blonde hair). He started raising his voice and threatened to call the police and get my passport taken away if I didn’t pay 400 rupees for a bowl of pasta with hair in it. My friends and I were in utter shock, but I stood my ground and said I wasn’t paying. So then, he refused to let us leave and because we had been made to feel incredibly frightened and intimidated, I agreed to pay half price just so they would let us go.
I have never been made to feel so appalled and treated so terribly in an establishment. Please do not go to this restaurant. It’s obviously doesn’t have any regard for its customers or for hygiene standards and only cares about taking money from tourists, any way that they can. For your own benefit, go to one of the many other brilliant restaurants around the area, do not waste your money or your time in this place!!!!!
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