This calls itself an 'international' hotel, but they do not know how to treat international clients. With the exception of the lady on the reception and the security man outside the hotel, this was the most miserable group of staff I have ever come across.
I mistakenly chose to eat my evening meal in the restaurant and was the only person there - being served by staff who were completely unable to smile or give me any guidance with the menu. It was embarrassingly awkward.
The most bizarre thing about my stay was my room telephone ringing at 6.50am in the morning (which woke me up!) to hear a voice on the line asking me if I wanted room service. In all my extensive travelling around the world, I have never been woken up by an unsolicited call from reception like this. After my experience in the restaurant, I opted for room service for the remainder of my meals, these were delivered to me by staff who could not manage a smile at all - this is not the way to make your guests feel at ease. This was one of the worst experiences I have ever had at a hotel.
- Also Known As:
- Hotel Maria International Kochi (Cochin), India - Kerala