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“No better than middling”

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The Gateway Hotel Old Port Rd Mangalore
Ranked #1 of 38 Hotels in Mangalore
Certificate of Excellence
London, england
Level 6 Contributor
171 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“No better than middling”
Reviewed February 19, 2013

This is a reasonable mid range hotel. Reception was good (although we were allegedly given a room upgrade but the spec seemed identical to what I had booked!) and the room comfortable (at least until an air conditioning pipe broke and sprayed it with water......). The pool looks good but was also the main thoroughfare to a marketing promotion held in a marquee at the end of it - so lying out and relaxing wasn't easy. The restaurant and bar both had zero ambience (no / few other guests) and the food was average (we sent my wife's fish back as it was raw in the middle). In short this could be good but someone who knows what they are doing needs to be put in charge and shake things up.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taxdoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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754 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
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  • Chinese (Simplified) first
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English first
Bangalore, Karnataka, India
Level 5 Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed February 7, 2013

Right from the time you enter this hotel, you shall understand "luxury" cannot be expected, in spite of the fact that Taj group manages this one. Check-in process was chaotic with few mix-ups and time waits; however the overall hospitality was good.

The lifts sounds like it is badly in need of maintenance. However the lobby and rooms are well maintained. Yoga mat in the room is a good addition. Be watchful of the cupboard doors - these run all the way till the floor and there are chances that you may hurt your foot/toe. The bathroom was hygienic, however little mosquitoe-like insects did make me feel bad about the hotel!

The best part of the hotel undoubtedly is the gym/spa located in the basement. The facilities are excellent and very hygienic. Manu, the in charge at this facility, is a caring person and helps with using the facilities. Do not miss the whirlpool Jacuzzi - this is a great place to spend 20 minutes and I loved it!

Breakfast is served fresh and has a wide spread. Personally I loved the chocolate milk shake and Paneer burji. I did not try the restaurants here.

Room Tip: No specific room requests necessary.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Santosh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 4 Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 27, 2013

Our Stay wasn’t the best as we hoped for a lot more with the tag name attached to this property.
We had a late check in at the gateway and were greeted by staff that dint really know what has to be done, however the plus was we were greeted with a congratulatory cake and message as it was our wedding day.
We had also handed over our luggage to be handed over to us on check in during the day and the night staff was oblivious to it and had to run around to check when we enquired about our bags.

The room was well done with all the basic amenities and the room service staff very prompt and ready tp help.
The Waiters and other staff at the breakfast buffet dining area were a disaster- had no etiquette of serving and seemed like they had no experience. For example, When asked for cutlery we were given with only one set when we were 2 people seated at the table.

All in all, We weren’t satisfied with the service we received for the price we paid.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Davina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostroma, Russia
Level 5 Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 26, 2013

One of the better options in Mangalore, but that's not a ringing endorsement of this hotel. They need to upgrade their rooms, elevators, basically most of the facilities. No room safes. Not a good value -- we ended up paying about $127 per night after taxes, etc. in this secondary Indian city. Wi-fi is charged extra, about $13 day. There's a distinct odour of fish once one steps outside the hotel, since it is located near the old port. On the positive side, the staff were extremely friendly and helpful.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank slane001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Udaipur, India
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 21, 2013

This hotel is in the main business area of the city close to railway station and other establishments. The staff are very friends and the food here is excellent expecially the breakfast. it is truly value for money.

Room Tip: Rooms facing to the pool
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drbrai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level 5 Contributor
52 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 19, 2013

I had a bad experience at the hotel right from the time we checked in. Was given a standard room which was very shabby and had to request for a change and was then upgraded to a superior room which was just a little bigger but no better. basic stationary for a business hotel was missing. The staff was courteous but the service at the restaurants was pathetically slow. The rooms need renovation badly.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asshwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweden
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 13, 2013

The service is exellent!
Breakfast is very good!!!
Swimming pool is fine!
The gym is small but fine!
But yes - when the wind comes from the old port it is a fishy smell....
The town is a typicall not very charming indian town, but there is some malls, a zoo, som water parks and beaches around 15 km away.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank P-M W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gateway Hotel Old Port Rd Mangalore

Property: The Gateway Hotel Old Port Rd Mangalore
Address: Old Port Road | Opposite to the District Commissioner's Office, Mangalore 575001, India
Location: India > Karnataka > Dakshina Kannada District > Mangalore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Mangalore
#2 Business Hotel in Mangalore
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Gateway Hotel Old Port Rd Mangalore 3.5*
Number of rooms: 93
Official Description (provided by the hotel):
Away from the hustle and bustle, this beautiful hotel overlooks the picturesque sea and tranquil Netravati and Gurupur rivers. Bubbling with energy and with elegant Indian design cues, The Gateway Hotel provides warm hospitable service with a distinct personal touch. All guest rooms at The Gateway Hotel offer spacious comfort and contemporary style. Tastefully appointed and offering guest amenities like international direct dial facility, channel music, color television with satellite programs and wonderful views. ... more   less 
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Also Known As:
Gateway Hotel Mangalore

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