I went to this place as part of a SPIFF that we as a team at our workplace. We were told that the place was good by our HR team who conduct regular team building activities in this place. To say the least we had a bad/terrible experience and as a result of that I had posted a review on TripAdvisor.
Nitin Paul the Customer service and booking contact at the resotel took this review seriously, came to our company, apologized, admitted that they were at fault and took the feedback that we gave (hopefully) in the right spirit. He also agreed to make amends by hosting us again this year at no additional cost which was a fair gesture considering the fact that we had absolutely no value from our initial investment.
I hope they value and take their customers seriously or else at some point they may be out of business (on the long run). No business can just cant get away with slackness anymore
There are a few people here who can make your experience better but set your expectations clearly upfront and your stay should be alright. Good Luck.
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- Also Known As:
- Parkfield Resotel Hotel Bangalore