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“I did not like it...”

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Royal Orchid Resort & Convention Centre
Ranked #112 of 662 Hotels in Bengaluru
Hong Kong, China
Level Contributor
213 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
“I did not like it...”
Reviewed February 27, 2014

For the following reasons :

* the room was a kind of renovated, though several parts of the room were totally ran down, old and even dirty.
* the minibar of the hotel was empty. The person who escorted me to the room explained it that a group just checked out and that they emptied the minibar. Good to know...
* the linnen felt like plastic with a very strange smell. Very unpleasant.
* the airconditioning was very noisy
* the complementary internet is very slow and not usable. The log on is complicated with roomnumber, name, reference number, password, etc. Then there are like 6 different options you need to choose from. Why ?
* powerplugs only work with Indian plugs. After calling the reception, you receive an adaptor. Good.
* the indian pancake I ordered at breakfast never arrived at my table.
* the Kingfisher beer I ordered in the bar tasted like acid.
* once you are checked out, there is no way to get internet connection. Not even if you want to pay for it.

On the positive :

* the staff is really helpful (though the answer for the internet was firm : not possible).

There are much better options in Bangalore, also in the same area. I will not be back.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tk100964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal orchid r, General Manager at Royal Orchid Resort & Convention Centre, responded to this review, February 28, 2014
Dear Guest,

Greetings from the Royal Orchid Resort & Convention Centre, Bangalore !!!

At the outset let me thank you for staying with us and giving us an opportunity to serve you. Going through your feedback I have learnt that you had faced inconvenience during the stay, Please accept my most sincere statement for not being able to live up to your expectation and our standard. I have taken the matter very seriously with the concerned departments and all necessary steps have been taken to ensure it will not repeat in future.

Please accept my most sincere and heartfelt apologies and I thought long and hard about what happened and I realize how very upset you must have been and can only say how sorry I am.
I can promise you that this will never happen again and hope that you will give us the opportunity to prove this to you. I understand that it might be difficult for you to accept my apology but hope that this letter will help.

It is our endeavor to ensure all guests have a comfortable and hassle free stay with us, and we do understand how you must have felt on this account. Please be rest assured that due diligence on this matter has been given, and we will correct this immediately.

Thanking you once again for your support and my apologies for inconvenience caused.

Warm regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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458 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Washington DC, District of Columbia
Level Contributor
121 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed February 14, 2014

In January 2014 we planned and stayed 1 month in South India and stayed in 14 different hotels. We had selected 13 of our 14 hotels but our travel agent selected The Royal Orchid because of its proximity to the Bangalore airport. The Royal Orchid is a pleasant hotel and seems to cater to business clients. The refrigerator did not work, but the quickly replaced it. Since we had to leave for an early flight they offered and prepared a breakfast "to go" for us. The service is A+. If you want to see downtown Bangalore we would recommend a hotel closer to the city but if you need to be near the airport, we would recommend the Royal Orchid.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rockcreekpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal orchid r, General Manager at Royal Orchid Resort & Convention Centre, responded to this review, February 15, 2014
Dear sir

Greetings from Royal Orchid Resort and Convention Centre !!

Many thanks for your generous comments and high recommendation about our services and Breakfast buffet..

It is really nice to know that your stay with us was a comfortable one and that all the services and products matched up to your expectations.
Thank you for your kind comments on the hotel and its services. I shall share this with the entire team. Your words of encouragement would go a long way in maintaining an extremely positive and motivated team which is the essential requirement of a successful hotel operation.
Team Royal Orchid Resort and convention centre eagerly looks forward to the opportunity of welcoming you back and assures you of the very best in service and hospitality..

We are indeed delighted to have you as our permanent guest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salmiyah, Kuwait
1 review
Reviewed February 9, 2014

Its a good place near the airport from the established Royal Orchid group. The place is on the outskirts of the city used for conventions, etc as the name suggests. The property is reasonable big. However, its not a very modern facilities. I went to the Gym and found it to be made of quite out dated equipment. There was no treadmill! The breakfast is good. The staff is very courteous

Room Tip: cottages or the pool facing rooms
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Echo169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal orchid r, General Manager at Royal Orchid Resort & Convention Centre, responded to this review, February 13, 2014
Dear Mr.Salmiyah ,

Greeting from Royal Orchid Resort & Convention Centre!!!

Thank you for choosing our property, we gone through your valuable feedback
which have brings happy for giving positive feedback on location/quality of the property and regarding facilities in the GYM which we considered by taken forward to our management and once again many thanks for recommending the overall staffs.

We look forward to the opportunity of welcoming you again to the hotel to regain your confidence.

Regards
Paddy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat, Oman
1 review
Reviewed February 7, 2014

Its my first visit to India. Its been good to stay in Royal Orchid Resort Bangalore. Nice place I really enjoyed a lot with my friend almost 9o days. Room which I stayed its very nice with a balcony view , its amazing specially in the morning time. Room is well decorated and well furnished. Come to food chef has prepared special menu for us which was really good. Nice place for dining. Front desk staffs were very helpful. We are not familiar with the Indian culture but the way hotel staffs treated us its awesome. From the day they we checked in and till the last day we had a great time. Thank you to the House keeping staff, Restaurant , and the Front Office to make my stay memorable.

Room Tip: Good hotel near to Airport and the city. Good hotel to stay with family
See more room tips
  • Stayed January 2014, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 99732203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal orchid r, General Manager at Royal Orchid Resort & Convention Centre, responded to this review, February 12, 2014
Dear Sir ,

Greeting from Royal Orchid Resort & Convention Centre!!!

Thank you for choosing our property, we gone through your valuable feedback
which have brings happy for giving positive feedback on quality of the property and by appreciating our executive chef for providing special menu as well as rating execellent feedback for the overall staffs.

We look forward to the opportunity of welcoming you again to the hotel to regain your confidence.

Regards
Paddy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 6, 2014

great resort with really good bunch of chefs and other staff . perfect if u want to stay near the airport as this is in Yehklanka where the Indian airforce base is...no other con all pros for this wonderful property!

Stayed July 2013, traveled on business
Helpful?
Thank anuj28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal orchid r, General Manager at Royal Orchid Resort & Convention Centre, responded to this review, February 11, 2014
Dear sir

Greetings from Royal Orchid Resort and Convention Centre !!

Many thanks for your generous comments and high recommendation about our services and food.

It is really nice to know that your stay with us was a comfortable one and that all the services and products matched up to your expectations.
Thank you for your kind comments on the hotel and its services. I shall share this with the entire team. Your words of encouragement would go a long way in maintaining an extremely positive and motivated team which is the essential requirement of a successful hotel operation.
Team Royal Orchid Resort and convention centre eagerly looks forward to the opportunity of welcoming you back and assures you of the very best in service and hospitality..

We are indeed delighted to have you as our permanent guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
91 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 29, 2014

Its a good place near the airport from the established Royal Orchid group. The place is on the outskirts of the city used for conventions, etc as the name suggests. The property is reasonable big. However, its not a very modern facilities. I went to the Gym and found it to be made of quite out dated equipment. There was no treadmill!

The breakfast is good. The staff is very courteous.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ranjit9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal orchid r, General Manager at Royal Orchid Resort & Convention Centre, responded to this review, January 31, 2014
Dear Mr. Ranjit ,

Greeting from Royal Orchid Resort & Convention Centre!!!

Thank you for choosing our property, we gone through your valuable feedback
which have brings happy for giving positive feedback on food & quality of services provided by the staff, which also we considered the quality of equipment's in the fitness center was discussed with the management to get it rectify .

We look forward to the opportunity of welcoming you again to the hotel to regain your confidence.

Regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 28, 2014

I have visited this property in June 2013 related to my business trip, i really enjoyed that time mainly because of few managers in front, very customer friendly and dedicated. I used to get personal attention as soon as i come down to reception, recently i visited again however i have seen lots of changes, not up to the mark, no personal attention has been given, i would request you to improve the customer relations, remaining everything was OK, food was excellent as usual, good resort to spend on your way to airport. Good luck

Room Tip: Good resort, required improvement.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kumar241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal orchid r, General Manager at Royal Orchid Resort & Convention Centre, responded to this review, January 31, 2014
Dear Mr. Kumar ,

Greeting from Royal Orchid Resort & Convention Centre!!!

Thank you for choosing our property, we gone through your valuable feedback
which have brings happy for giving positive feedback on overall services apart from the customer relationship which we considered and the same has been briefed to front desk team and ensure we will make your stay comfortable on next visit .

We look forward to the opportunity of welcoming you again to our resort to regain your confidence.

Regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Orchid Resort & Convention Centre

Property: Royal Orchid Resort & Convention Centre
Address: Allasandra Bellary Rd | Yelahanka, near Jakkur Flying Club, Bengaluru 560 065, India
Location: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#67 Luxury Hotel in Bengaluru
Price Range (Based on Average Rates): $
Hotel Class:4 star — Royal Orchid Resort & Convention Centre 4*
Number of rooms: 54
Official Description (provided by the hotel):
Royal Orchid Resort, Bangalore is spread over 8 acres of greens. It houses 42 Deluxe rooms, 8 Superior rooms and 4 Exclusive Cottages with all modern comforts and amenities.It is very popular for its Indian restaurant – the 9th Mile Dhaba. It is also a much preferred venue for business conferences, weddings, parties and social get-togethers.Royal Orchid resort offers a Convention Center of 5500 sq ft which can accommodate upto 1200 guests and the Green Lawn Space can cater upto a crowd of 2500 guests. ... more   less 
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Also Known As:
Royal Orchid Hotel Bangalore

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