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“pathetic..don't stay here”

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Royal Orchid Resort & Convention Centre
Ranked #118 of 730 Hotels in Bengaluru
Reviewed April 5, 2013

Everything about this resort (??) is absolutely pathetic.
The rooms are big and have window AC's that just refuse to work, so you would have to use the fan.
Everything in the room is worn out and jaded.
The food is just pathetic.
The resort (??) is located far away from the city and getting a cab can also take time
Just stay anywhere else. Better options can be found at similar prices

Room Tip: Book a room in a different hotel
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  • Stayed: July 2012, traveled on business
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1  Thank TanmayB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Padmanabhan P, General Manager at Royal Orchid Resort & Convention Centre, responded to this reviewResponded April 12, 2013

Dear Guest

Greetings from Royal Orchid Resort & Convention Center

Please accept our apologies for the inconveniences you faced during your stay. We assure you that we will look into each and every point mentioned by you. We are constantly trying to improve our service standards and assure you that the next time you will have a totally different experience - it is promise of quality from our end. Do visit us again !

Thanking you

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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382 - 388 of 506 reviews

Reviewed March 23, 2013

Feel like a journey back to the 1980s at this one. Room -- 101 -- was old, dinged up, and threadbare. Bed painfully worn out, but at least they could have replaced the lumpy pillows and the roaring loud old AC. Light in entry way not working, finding switches to get the rest of them on and off an ordeal. Sliding door to balcony did not lock. There were mosquitos. Not much management does about it beyond wasting space here assuring tripadvisors they're looking into it. Resort? Laughed at that. Although there is a large swimming pool in the midst of brokendown landscaping and rundown grounds. A trade in meetings for local business folk clientele is being done here. For internet in room an additional charge 15 usd per day. This is not a place for western travellers. Booked it at their window at the airport arrivals. Price was 100 usd cash, plus 40 usd for roundtrip airport taxi transfer (in nice SUV). Thirty minutes exactly evening, and same next morning (a Saturday) going back to airport. Western breakfast foods sparse very basic while Indian guests appeared to be filling up and enjoying the local stuff. Expresso machine was not functioning and didn't seem like any kind of priority to have it working again any time soon sums it up.

  • Stayed: March 2013, traveled solo
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4  Thank Paubranco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Padmanabhan P, General Manager at Royal Orchid Resort & Convention Centre, responded to this reviewResponded March 27, 2013

Dear sir

We are extremely sorry about the experience that you had while at our resort. We have made note of all the problems that you faced and are working on it .
We have taken efforts to up our service standards and promise you that you will find our systems and services much more efficient and better.
We hope that you will visit us and review our reworked system and give us feedback on the same look forward to having you over!

Warm regards

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

Me with family checked in on 16th afternoon in Room # 109..after few minutes I notices the AC is not giving any cooling.After my complained few techinicians came and did something..They said it wil work now on..But it became worst afterwards.
After my several complaints they admitted that there is a technical fault with AC..My demand for another room was denied and finally I got an dirty /dusty Air cooler with stinking water smell.

I was cleaning the cooler for another 1 hour as i had a baby of 6 months old with me.

The foul smell from the cooler had made my night sleepless and the room became humid and hot with a fishy smell soon.

So my weekend 1 night out plan has decaome a disaster.

I appreciate if hotel could provide an extra room for situation like this.

  • Stayed: March 2013, traveled with family
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2  Thank Palliath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Padmanabhan P, General Manager at Royal Orchid Resort & Convention Centre, responded to this reviewResponded March 19, 2013

Dear Guest

Greetings from Royal Orchid Resort and Convention Centre

We are extremely sorry about the experience that you had while at our resort. We have made note of all the problems that you faced and are working on it .We hope that you will visit us and review our reworked system and give us feedback on the same - look forward to having you over!

Regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

We stayed here as a stopover between Rajasthan and the Maldives.

No doubt this hotel has seen better days as a few other reviews have intimated. The room smelled of tobacco, including the bed and the air conditioning was noisy, as was the train line nearby. Yes, we should have asked for another room but we arrived late evening and were leaving early the following morning. And yes, it was a complete contrast to the hotels we stayed in across Rajasthan but I have taken that into account in this review. In summary, a somewhat run-down establishment that needs a refresh.

  • Stayed: March 2013, traveled as a couple
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Thank Dr Neil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Padmanabhan P, General Manager at Royal Orchid Resort & Convention Centre, responded to this reviewResponded March 19, 2013

Dear Guest

Greetings from Royal Orchid Resort & Convention Centre

Please accept our apologies for the inconveniences you faced during your stay. We assure you that we will look into each and every point mentioned by you. Our services are sure to appeal to you and we look forward to have you over with us again- to experience the change.

Regards
General Manager

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Reviewed March 14, 2013

Me Rajesh stayed in this resort last week...Neat and well maintained property makes for a great stay. Good resort for special occasions.Quite a ways of a drive from south Bangalore and the highway. did not us the pool but looked clean and kids were having a blast. Good to see smiling front desk and Wants to explore better next time.keep it up

  • Stayed: March 2013, traveled with friends
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Thank raj134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Padmanabhan P, General Manager at Royal Orchid Resort & Convention Centre, responded to this reviewResponded March 19, 2013

Dear Guest,

Greetings from Royal Orchid Resort & Convention Centre, Bangalore

Thank you for appreciating and recommending our resort. We are pleased to know that you had a wonderful time. We always strive to provide our valued customers the best hospitality experience.

Regards
General Manager

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Reviewed March 5, 2013

I would describe it a typical Businessman’s hotel, the service is good, food in the bar area perhaps a little slow but is fresh cooked. Its location is excellent for the airport with transfer approx 20-30 minutes. Bangalore is expanding at a rapid rate and road works are everywhere. But from here it is a straight run to the airport Staff are very good and adaptable to early leavers, Reception are extremely helpful and professional. ( BA flight approx 0800).

  • Stayed: February 2013, traveled as a couple
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Thank newforester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Padmanabhan P, General Manager at Royal Orchid Resort & Convention Centre, responded to this reviewResponded March 5, 2013

Dear Guest,

Greetings from Royal Orchid Resort & Convention Center, Bangalore

Thank you for appreciating and recommending our resort. We are pleased to know that you had a wonderful time with us. We always strive to provide our valued customers the best hospitality experience.

Your feedback is very vital to us. Look forward to having you over with us again.

Regards

General Manager
Royal Orchid resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

I am Agarwal, stayed in this resort on first week of February. resort is quite, peaceful, relaxing and huge. Very friendly staff. Was willing to do anything to help you out to enjoy your stay.

Leisure facility inside the resort is excellent and gets privacy all the time. Sunday brunch is very tasty.Very much impressed with nice smile given by a Front staff at check out, that made my day...will come back soon

  • Stayed: February 2013, traveled with family
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Thank agwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Padmanabhan P, General Manager at Royal Orchid Resort & Convention Centre, responded to this reviewResponded February 24, 2013

Thank you very much for your valuable feedback

We would like to place on record our sincere thank you for the positive comments about our resort. It is very encouraging for our team and we would ensure similar service standards to all guests.

Just to enhance the weekend activities we are adding a whole lot of adventure sports at the resort followed by Paint ball

Looking forward to welcome you again in near future

Warm regards,

General Manager
Royal Orchid Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Orchid Resort & Convention Centre

Address: Allasandra Bellary Rd | Yelahanka, near Jakkur Flying Club, Bengaluru 560065, India
Location: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#68 Luxury Hotel in Bengaluru
Price Range: $61 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Orchid Resort & Convention Centre 4*
Number of rooms: 54
Official Description (provided by the hotel):
Royal Orchid Resort, Bangalore is spread over 8 acres of greens. It houses 42 Deluxe rooms, 8 Superior rooms and 4 Exclusive Cottages with all modern comforts and amenities.It is very popular for its Indian restaurant – the 9th Mile Dhaba. It is also a much preferred venue for business conferences, weddings, parties and social get-togethers.Royal Orchid resort offers a Convention Center of 5500 sq ft which can accommodate upto 1200 guests and the Green Lawn Space can cater upto a crowd of 2500 guests. ... more   less 
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Also Known As:
Royal Orchid Hotel Bangalore

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