Our recent experience at The Chancery Bangalore was very very bad. Every aspect of the hotel's service was poor. Although I had requested for a 11 am check in, I arrived post noon, yet I was made to wait for over 30 mins. The bathrooms were stained, fittings rusted and bed linen dirty. The attitude of the senior staff at the hotel was appalling. None of them were proactive or even understood the impact of gross service failure .
The service at the restaurant and quality of food was no better. The hotel was under renovation and noisy. When I made a hue and cry about the poor upkeep of the rooms, they eventually shifted me to a renovated room. The bathrooms were clean, fittings new and sheets clean. Yet, the overall service experience at the hotel was poor.
In an industry as competitive as this, am surprised that Chancery chooses to deliver such poor service and is lackadaisical about it.
- Official Description (provided by the hotel):
- Though a 4-Star deluxe hotel, 5-Star luxury has been kept in mind while doing up The Chancery. Consequently, there are all the trappings that you would expect in a 5-Star. Starting with the location, to the splendid classic Gothic design, to the exquisitely furnished modern rooms, 24-hour service, fabulous restaurants,specialty Japanese Restaurant, i-phone docket, amenities like special business lounges, a fitness center, a beauty salon , a SPA . ... more less
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- Also Known As:
- The Chancery Hotel Bangalore
- Chancery Hotel Bangalore
- Chancery Bangalore