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“Shabby hotel, poor service and bad food”
1 of 5 bubbles Review of The Chancery

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The Chancery
Ranked #154 of 652 Hotels in Bengaluru
Chennai
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Shabby hotel, poor service and bad food”
Reviewed October 30, 2013

Our recent experience at The Chancery Bangalore was very very bad. Every aspect of the hotel's service was poor. Although I had requested for a 11 am check in, I arrived post noon, yet I was made to wait for over 30 mins. The bathrooms were stained, fittings rusted and bed linen dirty. The attitude of the senior staff at the hotel was appalling. None of them were proactive or even understood the impact of gross service failure .

The service at the restaurant and quality of food was no better. The hotel was under renovation and noisy. When I made a hue and cry about the poor upkeep of the rooms, they eventually shifted me to a renovated room. The bathrooms were clean, fittings new and sheets clean. Yet, the overall service experience at the hotel was poor.

In an industry as competitive as this, am surprised that Chancery chooses to deliver such poor service and is lackadaisical about it.

Room Tip: Please ask for the renovated room as the old rooms and bathrooms are dirty
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Regulartraveller600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChancery, General Manager at The Chancery, responded to this review, November 1, 2013
Dear Guest,

Thank you for taking time to post a review on Trip Advisor.

As discussed with you over the phone, we have taken note of your comments and assure you that necessary steps have been initiated to ensure incident of such nature do not recur.

I request you to please treat this incident as non-representative of the Chancery experience and give us another opportunity to serve you again.


Thank you,

Yours sincerely,

Ajay Sharma
General Manager - The Chancery
Vice President - Sales & Marketing - The Chancery Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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291 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Mangalore, India
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 26, 2013

As mentioned by most of the earlier reviewers, the location is fantastic. Its situated at the entrance of Lavelle road, next to the Jewels de Paragon building. Its walking distance to all the best shopping areas in the city. With the metro purple line partially operational, its just 10 minutes to indiranagar.
I did my booking from makemytrip and got fantastic discounts as usual. The check in was smooth and took just a minute. room was clean and ready in all respects (including the sheets). The complimentary dental and shaving kit were not provided, but a call to room service ensured they was delivered promptly. The toiletries were of good quality. Our room was on the first floor and very comfortable. The AC was chilling the room and had to be turned down from 3 to 1 for the room to be comfortable. We specified that we wanted a non smoking room so there were no issues relating to smoke smell.
During the day, we could hear the workers doing renovation on upper floor rooms but it was a dull sound. The complimentary breakfast buffet at south parade was sumptuous. Everyone from the porter & doorman to restaurant staff were cheerful and welcoming.
The toilet & bath could do with some serious attention. It had a few chipped tiles and rusted shower curtain rod. Otherwise everything else was functional and clean.
All in all, perhaps the best place to stay in this area (despite the renovation)

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deep03275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChancery, General Manager at The Chancery, responded to this review, October 28, 2013
Dear Guest,

It was a pleasure to have had you stay with us and we sincerely appreciate you sparing time and posting your review on Trip Advisor.

Thank you indeed for such a wonderful feedback and also for your kind words of appreciation.

We are grateful for recognizing our team members for all their efforts. It is our continuous endeavour to make our guests feel special in every aspect and providing highest quality of service. It is appreciation and acknowledgement such as yours which keeps us motivated and helps us in delivering our best.

We thank you for your support and patronage and look forward to having more
opportunities to be of service to you.

Thank you and regards,

Yours sincerely,

Ajay Sharma
General Manager - The Chancery Hotel
VP Sales & Marketing - The Chancery Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broome, Australia
Level Contributor
86 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 25, 2013

I stayed here with my partner, and requested a double bed, non smoking with a high room. First off, the fellow at reception told me I had only booked for one person, and tried charging me for an extra person. I had my confirmation email to show that was wrong. Then we got put on the first floor, in a twin room.
That was all unfortunate that everything went wrong from the start. Perhaps just miscommunication. The only other bad thing is the room and corridors stink of mould. Really bad. And there's no control for the aircon, which is freezing.

Pros...

The staff are lovely, especially one of the porters. Young guy with moustache. The breakfast was pretty good, the location is really good, close to Brigade rd, MG road and Church Street.
I'm sure after renovations are completed, things will be on the up

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank georjax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChancery, General Manager at The Chancery, responded to this review, October 28, 2013
Dear Guest,

We thank you for taking time to post your comments with the Trip Advisor Community.

With regards to your feedback on our product, I am pleased to inform you that we have renovated a section of the hotel’s bedrooms which are better suited for discerning travellers like you. Please do contact me whenever you plan your next visit to Bangalore I will be happy to block your accommodation in the renovated section of the hotel. Furthermore, we are undertaking renovation of the balance section of the hotel, which is going as I write to you.

We are grateful for recognizing our team members for all their efforts. It is our continuous endeavour to make our guests feel special in every aspect and providing highest quality of service. It is appreciation and acknowledgement such as yours which keeps us motivated and helps us in delivering our best.

I thank you once again for your time and look forward to having more opportunities to be of service to you.

Thank you,

Yours sincerely,

Ajay Sharma
General Manager - The Chancery Hotel
VP Sales & Marketing - The Chancery Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 22, 2013

Had taken a break for work and home, also dint want to go away form bangalore hence took up this place. am from Bangalore, have always heard of this place,
Reason for selection, The chancery and the surprising pricing. Yes, i understand you are under renovation hence you have priced it cheep. but then yes there were inconvenience, AC was making noise, infact it was very weird, as the AC was running but we were feeling hot inside. there were hot pockets and its where u sleep, the room smelt of cigarette. i know all this will be corrected and fixed once it gets renovated. the lest you can do is to have some room freshener. The food was good. dint have a iron box , but got one on request. but the burnt fabric on the iron box stained my White shirt. :( , Yes i did have your staff who got the shirt ironed . am sure such things need to be taken care, these are basics and missing out on basics like this give us the feeling that you are doing it for the sake of it since u are offering a 4 start for a cheep price. and then i can rather take a 2 Star if such things are missed out. Other wise good staff, Average food.. Nice place to be for the location. and if the these things had not been there it would have been a brilliant experience and not just a another hotel exp.

Room Tip: Do not take the rooms which are not renovated. !!! its cheep and its cheep for a reason. i have not...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nithin25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChancery, General Manager at The Chancery, responded to this review, October 23, 2013
Dear Sir,

We thank you for taking time to post your comments with the Trip Advisor Community.

With regards to your feedback on our product, I am pleased to inform you that we have renovated a section of the hotel’s bedrooms which are better suited for discerning travellers like you. Please do contact me whenever you plan your next visit to Bangalore I will be happy to block your accommodation in the renovated section of the hotel. Furthermore, we will be undertaking renovation of the balance section of the hotel’s bedrooms, which we hope to commence shortly.

I have shared your comments with the team and we do hope to surpass your expectations during your future stays with us.


I thank you once again for your time and look forward to having more opportunities to be of service to you.

Thank you,

Yours sincerely,

Ajay Sharma
General Manager - The Chancery
VP Sales & Marketing - The Chancery Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 15, 2013

Had stayed in this hotel last weekend. Right from the hotel booking, check in and check out everything was perfect. I had been along with my family and all the four rooms provided were excellent and I would say value for money. I suppose, we were given the renovated rooms and I hope the room conditions continue to be that way.

The only thing that I can say as an improvement is that, we weren't provided with non-smoking rooms and I had indicated for non-smoking in the booking. We were very tired doing a late check in early in the morning @ 1, that we didn't ask for a change of rooms, which I guess would have been done, if we had asked.

Room Tip: Go for the renovated rooms
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank youanand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChancery, General Manager at The Chancery, responded to this review, October 16, 2013
Dear Guest,

It was a pleasure having you stay with us during your recent visit to Bangalore.

We thank you for taking time to share your compliments on Trip Advisor and are delighted to learn that you found our facilities and product to your satisfaction.

We have made a note with regard to your room type preference, we shall make sure that all guest requests are met at all point of time.

We greatly appreciate your recommendation and look forward to having more opportunities to be of service to you.

Yours sincerely,

Ajay Sharma
General Manager - The Chancery
VP Sales & Marketing - The Chancery Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forchheim, Germany
Level Contributor
65 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 13, 2013 via mobile

The hotel is located in the centre of Bangalore and all the local stuff is quite near. The way to Electronics City takes around 60 minutes one way - depending on the rush hour ... so if you need short and fast way there a location out of the centre is better.

The service in the Chancery is quite nice, the breakfast is ok. Try to get one of the "new rooms" in the 4th floor ...

Stayed September 2013, traveled on business
Helpful?
Thank fkterass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChancery, General Manager at The Chancery, responded to this review, October 16, 2013
Dear Guest,

It was a pleasure to have had you stay with us and we sincerely appreciate you sparing time and posting your review on Trip Advisor.

Thank you indeed for such a wonderful feedback and also for your kind words of appreciation of our hotel and our services.

It is our continuous endeavor to make our guests feel special in every aspect and providing highest quality of service. It is appreciation and acknowledgement such as yours which keeps us motivated and helps us in delivering our best.

We thank you for your support and patronage and look forward to having more
opportunities to be of service to you.

Warm Regards,

Ajay Sharma
General Manager - The Chancery
VP Sales & Marketing - The Chancery Group of Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indore, India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 2, 2013

Enjoyed the stay and hospitality must stay hotel and full value for money.Nice location easy accessibility to major shopping center.
Nice staff and great hospitality.
Good food as per the taste and need is served.


  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank kumarind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChancery, General Manager at The Chancery, responded to this review, October 4, 2013
Dear Guest,

It was a pleasure having you stay with us during your recent visit to Bangalore.

We thank you for taking time to share your compliments on Trip Advisor and are delighted to learn that you found our facilities, product and food to your satisfaction. We also thank you for your feedback on our service.

We greatly appreciate your recommendation and look forward to having more opportunities to be of service to you.

Yours sincerely,

Ajay Sharma
General Manager - The Chancery
VP Sales & Marketing - The Chancery Group of Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chancery

Property: The Chancery
Address: 10/6 Lavelle Road, Bengaluru 560001, India
Location: India > Karnataka > Bengaluru > Richmond Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #154 of 652 Hotels in Bengaluru
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Chancery 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Though a 4-Star deluxe hotel, 5-Star luxury has been kept in mind while doing up The Chancery. Consequently, there are all the trappings that you would expect in a 5-Star. Starting with the location, to the splendid classic Gothic design, to the exquisitely furnished modern rooms, 24-hour service, fabulous restaurants,specialty Japanese Restaurant, i-phone docket, amenities like special business lounges, a fitness center, a beauty salon , a SPA . ... more   less 
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Also Known As:
The Chancery Hotel Bangalore
Chancery Hotel Bangalore
Chancery Bangalore

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