Just back from dinner at The Market at the Ritz - the first Ritz Carlton in India. Although parts of the hotel seem like they are work-in-progress the Market was a lovely surprise. The dinner buffet was extensive - most of which can be customised on request. We arrived and a gentleman - obviously one of the mgmt staff - asked how many we were and said he'd look into table availability and never came back. Before he left I mentioned discreetly to him that we were here to celebrate my husband's birthday.
Well we went through the entire dinner with super junior wait staff serving us and looking after our every need but the gentleman in question - was busy hovering around a foreigner couple's table and when he did come over once to ask how everything was he didn't wish my husband and we thought maybe he was keeping the surprise for the end, and didn't want to spoil it. Well no surprise ever came and we left without as much as a goodbye from him. I found out later that he is the manager of the restaurant - he received us, was told of the special occasion but was obviously busier with more "lucrative customers" to pay attention to a mere bday celebration. The junior wait staff could have been told that it was a bday but the lady who looked after us profusely apologised saying she wished she had known and and was so sorry that we had to leave without a celebration. Definitely expected more from a senior staff member at a Ritz Carlton - Not going back there again for sure!! Ruined what could have been a perfectly good evening....
- Official Description (provided by the hotel):
- The design of The Ritz-Carlton, Bangalore combines the intricate Jaali design native to the land with lush natural foliage, fresh water and the elemental characteristics of fire and stone to evoke India's vibrant landscape. Featuring stunning panoramic views of the upscale Residency Road commercial area, this luxury Bangalore hotel's 277 spacious rooms and suites provide business and leisure travelers alike with the perfect home base from which to explore "India's Silicon Valley" and beyond. Seven luxurious dining establishments, the stunning Ritz-Carlton Spa,a Rossano Ferretti and tastefully appointed meeting spaces ensure that we exceed your expectation, whatever your needs may be. The Ritz-Carlton's legendary personalized service, meanwhile, anticipates your expressed and unexpressed wishes. ... more less
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