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“Gem of a property - But lot to be worked on”

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Davanam Sarovar Portico Suites
Ranked #76 of 670 Hotels in Bengaluru
Certificate of Excellence
Reviewed January 1, 2014

Based on good reviews from trip advisor, we had booked a premium suite during our stay starting 15th Dec. 2013.

Must say that the property is located in a very strategic place alongside Total Mall in Madivala. On the right side of the property is the huge vegetable market.

Based on the reviews we where really looking forward to our stay in Sarovar. We where awe struck with the size of the rooms (2 bhk with 2 bathrooms, hall, kitchen, study area etc.). It is huge, and getting such a space at this price in a 5 star hotel will be next to impossible.

However our issues started upon checking to the room. a) Upon turning on the tap dirty red water came out from all the taps, b) Air condition for the master bedroom was not working, c) We had difficult connecting to the free wireless internet. It looked like the room was not used for a long time and neither was the room checked by Housekeeping before checking us in, else would their be any valid reason why red dirty water is coming out of the taps.

Finally after several complains when the Air Con just didn’t work, the staff decided to move us to another premium suite and told us to wait for half an hour while they got the suite ready. By then you can imagine our frustration, wherein we have 2 children, comprising of a small infant, not able to use the bathrooms after a long flight journey from another state.

Finally we were shifted to another Premium Suite which comparatively was much better then the previous one, although the bathroom tiles, and various places in the rooms were filled with dust.

The bathroom fittings were rusted in few places, and made us wonder as to why such a nice property was being treated so badly.

Then started our trauma of FREE wireless internet. While the staff tried their best to help us to connect to connect multiple device to the net via a router, however due to there poor internet connections, we faced connectivity issues every single time.

Moreover once again we faced issues with the AC not working and where told the chiller is being restarted and within 15 mins the AC will be cooling.

Amenities promised such as induction plate, microwave oven was not kept in the room and was placed only upon request. (Even then availability was not confirmed and they stated they will confirm back) Made me wonder why was the same being advertised as a standard amenity.

The breakfast buffet was good and so was the food quality in the in-room dining. They do have infant menu as well.

With regards to the Airport transfer that we had booked and paid for separately when we called up the front desk to re-confirm our drop to the Airport, he mentioned that the Airport transfer has been arranged and it is a complimentary service. We inturn had to remind him that we have paid for the Airport transfer since we preferred a bigger car for our number of suitcases and was not a complimentary service.

This made us wonder if the front desk is actually looking at the guest reservation details before expressing such statements.

During our check-out we happened to met with the Manager and informed him about the issues with the AC and the Internet that we had faced during our stay, and he did mention that they are shortly planning to migrate to another internet service provider as they are facing lot of issues with the current one. However he himself was shocked when he heard about the Air Con malfunctioning issues and the red water tap issues and did apologies for the same.

However we where saddened to see that such a nice property is not being maintained well, and if it goes at this rate soon the place will look worn out. The Sarovar team needs to put in additional efforts to ensure the property is brought up to mark with other star hotels as they have a gem of a property in a wonderful location.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
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Thank travel19812004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asfiya s, Manager at Davanam Sarovar Portico Suites, responded to this reviewResponded January 2, 2014

Greetings from Davanam Sarovar Portico Suites, Bengaluru!
Thank you for staying at Davanam Sarovar Portico Suites, Bengaluru & taking out time to give us your feedback and valuable comments.
We sincerely thank you for your feedback on your stay at the hotel. We at the hotel have always striven to achieve an excellent level of product and service. We do realize that we have not lived up to our commitment.

We were a bit concerned on your feedback & would be looking at the issue on high priority; it is & will always remain our endeavor to give High Speed internet Connectivity & comfortable Stay to our guest.


Davanam Sarovar Portico suites, is truly grateful for your priceless feedback of the property and your positive comments on the property and the personalized services in all other aspects are highly appreciated.

We will certainly share your feedback with all our colleagues and we are convinced that accolade such as yours will entice them to further improve their services

We do hope to have the pleasure of you choosing the hotel on your next visit to the city as our valuable guest.
Please feel free to contact me at anytime during your next visit in Bangalore, I will be delighted to assist you personally

Thanks & Regards,

Asfiya Siddiqha
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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333 - 339 of 392 reviews

Reviewed December 26, 2013

We had booked this place well in advance via an internet travelling site. The location of the hotel is good and easily accessible. The hotel itself is on the 4th floor of a large commercial building/mall. We had stayed in the "executive suite". It had all the amenities that any 4 star hotel would have except for great views. The window in our suite was over looking the central court of a mall. But the comfortable room more then made up for lack of view.

The staff were very friendly and helpful. The restaurant/bar had good a good ambience but was slightly expensive.

Also carpeted passages/corridors were an excellent things. There is nothing more annoying then listening to people moving around in long corridors in a hotel.

The only negative was the AC was not working at full efficiency at cooling.

  • Stayed: December 2013, traveled as a couple
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Thank Amalgshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asfiya s, Manager at Davanam Sarovar Portico Suites, responded to this reviewResponded January 2, 2014

We wish to place it on record our sincerest gratitude for sparing your valuable time and sharing your priceless feedback.

Your compliments on the hotel’s services have been shared with the entire team of Davanam Sarovar Portico Suites. I am certain that feedback such as yours would definitely motivate the team and encourage every one of us to be a true hospitality ambassador.

We would be very happy and very proud indeed to welcome you again at Davanam sarovar portico suites whenever the next opportunity arises.

Please feel free to contact me at anytime during your next visit in Bangalore, I will be delighted to assist you personally.



Thanks and Regards,

Asfiya Siddiqha
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2013

This hotel is located in the midst of highly congested traffic on one of the biggest, busiest road in Bangalore. Most rooms have a view of grinding traffic on one side and slums on the other. The hotel makes up for the cramped location with extra spacious rooms for the price, great breakfast area and breakfast, decent dinner with good variety, and helpful staff. Overall stay for a family can be fairly comfortable, but not much for kids there. Blaring music during dinner was not very family friendly -- the dinner room seemed like a gathering place for young professionals after work.

  • Stayed: July 2013, traveled with family
    • Value
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Thank Arun G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asfiya s, Manager at Davanam Sarovar Portico Suites, responded to this reviewResponded December 16, 2013

First, I would like to express my personal gratitude for the time you have taken to share your thoughts with us on Trip Advisor.

Second, on behalf of my entire team at Davanam Sarovar Portico Suites, I would like to sincerely thank you for staying with us during your visit to Bangalore.

It is always a great pleasure and extremely rewarding to receive positive and encouraging remarks about our services and facilities. Feedback of yours will facilitate us for further improvements.

We will certainly share your feedback with all our colleagues and we are convinced that accolade such as yours will entice them to further improve their services.


Warm regards,
Asfiya Siddiqha
Front office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

Too good suites.. best business suites.. have place to do discussion.. breakfast is good.. location..near mall.. what more do you ask in business trip... koramangala is not far away for your night out.. looking at tripadvisor rating, I feel visitors have been just lazy.. I'm also providing review after 8 months.. :-)

Room Tip: All rooms are good, don't worry...
See more room tips
  • Stayed: April 2013, traveled on business
    • Value
    • Location
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Thank rajasthani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asfiya s, Manager at Davanam Sarovar Portico Suites, responded to this reviewResponded December 12, 2013

Thank you for staying at Davanam Sarovar Portico Suites, Bengaluru & taking out time to give us your feedback and valuable comments.

Davanam Sarovar Portico suites, is truly grateful for your priceless feedback of the property and your positive comments on the property and the personalized services in all other aspects are highly appreciated.

We would be very happy and very proud indeed to welcome you again at Davanam sarovar portico suites whenever the next opportunity arises.

Please feel free to contact me at anytime during your next visit in Bangalore, I will be delighted to assist you personally.

Regards
Asfiya Siddiqha
Front office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

This property is the best business hotel i have evr stayedin Bangalore. I often go to Banaglore for business and preferrably stay there. I remember once i had some issues with the restaurant staff and room but Vasanth Raj (then Front Office Manager) was able to help me out ina decent manner. Staff is friendly. USP of this hotel is big room and gives you what most of the otherhotels would be able to give you only in suites. Food quality and taste is good. I recommend Sarovar to equip their Mini Bar (Fridge).
I am very happy to stay in Davanam Sarovar.

  • Stayed: May 2013, traveled on business
    • Value
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Thank suneelthakur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asfiya s, Manager at Davanam Sarovar Portico Suites, responded to this reviewResponded December 12, 2013

Greetings from Davanam Sarovar Portico Suites, Bengaluru!!

Thank you for staying at Davanam Sarovar Portico Suites, Bengaluru & taking out time to give us your feedback and valuable comments.

We are delighted that you enjoyed your Stay with us, as well as our various Facilities and the Services we provide at Davanam Sarovar Portico Suites. Such comments coming from you, is indeed of real value to us!

Our priority is to ensure that our Guests get the best possible “Memorable Experience" while in our care.
This is to inform you that concern of Refreshment (Minibar) has been taken care and it’s operational.

I hope to have the pleasure of welcoming you back to Davanam Sarovar Portico Suites hopefully in the not too distant future.

Regards,
Asfiya Siddiqha
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

This property is the best available in the location. The rooms are big and gives you what most of the other hotels would be able to give you only in suites. Break fast quality is good, however, variety was limited which was fine for me. Wi-fi connectivity is slow if you need to wok in hotel.

Room Tip: Higher floors would help
See more room tips
  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Abhinav K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asfiya s, Manager at Davanam Sarovar Portico Suites, responded to this reviewResponded December 12, 2013

Greetings from Davanam Sarovar Portico Suites, Bengaluru!!

Thank you for staying at Davanam Sarovar Portico Suites, Bengaluru & taking out time to give us your feedback and valuable comments.

We are delighted that you enjoyed your Stay with us, as well as our various Facilities and the Services we provide at Davanam Sarovar Portico Suites. Such comments coming from you, is indeed of real value to us!

We were a bit concerned on your feedback on & would be looking at the issue on high priority; it is & will always remain our endeavor to give High Speed internet Connectivity & comfortable Stay to our guest.

Our priority is to ensure that our Guests get the best possible "Memorable Experience" while in our care.

We would be very happy and very proud indeed to welcome you again at Davanam sarovar portico suites whenever the next opportunity arises.

Please feel free to contact me at anytime during your next visit in Bangalore, I will be delighted to assist you personally.

Regards
Asfiya SIddiqha
Front office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013

I am very happy to stay in Davanam Sarovar.

All hotel managers & staff are all friendly like stay in a big family.

Hotel front office team is always attentive with detail considers stand on guest's view and provided immediately professional & valued added service.

1. Room - Look and equipped

2. Restaurant: Awesome

3. Housekeeping : very good

4. Reception desk: careful

5. I'd like to recommend to my friends and will come again

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NO V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asfiya s, Manager at Davanam Sarovar Portico Suites, responded to this reviewResponded December 12, 2013

Greetings from Davanam Sarovar Portico Suites, Bengaluru!!

Thank you for staying at Davanam Sarovar Portico Suites, Bengaluru & taking out time to give us your feedback and valuable comments.

We are delighted that you enjoyed your Stay with us, as well as our various Facilities and the Services we provide at Davanam Sarovar Portico Suites. Such comments coming from you, is indeed of real value to us!

Your compliments on the hotel’s services have been shared with the entire team of Davanam Sarovar Portico Suites. I am certain that feedback such as yours would definitely motivate the team and encourage every one of us to be a true hospitality ambassador.

I hope to have the pleasure of welcoming you back to Davanam Sarovar Portico Suites hopefully in the not too distant future.

Regards
Asfiya SIddiqha
Front office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Davanam Sarovar Portico Suites

Address: Davanam Plaza | Hosur Main Road, Kormangla, Bengaluru 560068, India
Phone Number:
Location: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #76 of 670 Hotels in Bengaluru
Price Range: $83 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Davanam Sarovar Portico Suites 4*
Number of rooms: 87
Reservation Options:
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