Based on good reviews from trip advisor, we had booked a premium suite during our stay starting 15th Dec. 2013.
Must say that the property is located in a very strategic place alongside Total Mall in Madivala. On the right side of the property is the huge vegetable market.
Based on the reviews we where really looking forward to our stay in Sarovar. We where awe struck with the size of the rooms (2 bhk with 2 bathrooms, hall, kitchen, study area etc.). It is huge, and getting such a space at this price in a 5 star hotel will be next to impossible.
However our issues started upon checking to the room. a) Upon turning on the tap dirty red water came out from all the taps, b) Air condition for the master bedroom was not working, c) We had difficult connecting to the free wireless internet. It looked like the room was not used for a long time and neither was the room checked by Housekeeping before checking us in, else would their be any valid reason why red dirty water is coming out of the taps.
Finally after several complains when the Air Con just didn’t work, the staff decided to move us to another premium suite and told us to wait for half an hour while they got the suite ready. By then you can imagine our frustration, wherein we have 2 children, comprising of a small infant, not able to use the bathrooms after a long flight journey from another state.
Finally we were shifted to another Premium Suite which comparatively was much better then the previous one, although the bathroom tiles, and various places in the rooms were filled with dust.
The bathroom fittings were rusted in few places, and made us wonder as to why such a nice property was being treated so badly.
Then started our trauma of FREE wireless internet. While the staff tried their best to help us to connect to connect multiple device to the net via a router, however due to there poor internet connections, we faced connectivity issues every single time.
Moreover once again we faced issues with the AC not working and where told the chiller is being restarted and within 15 mins the AC will be cooling.
Amenities promised such as induction plate, microwave oven was not kept in the room and was placed only upon request. (Even then availability was not confirmed and they stated they will confirm back) Made me wonder why was the same being advertised as a standard amenity.
The breakfast buffet was good and so was the food quality in the in-room dining. They do have infant menu as well.
With regards to the Airport transfer that we had booked and paid for separately when we called up the front desk to re-confirm our drop to the Airport, he mentioned that the Airport transfer has been arranged and it is a complimentary service. We inturn had to remind him that we have paid for the Airport transfer since we preferred a bigger car for our number of suitcases and was not a complimentary service.
This made us wonder if the front desk is actually looking at the guest reservation details before expressing such statements.
During our check-out we happened to met with the Manager and informed him about the issues with the AC and the Internet that we had faced during our stay, and he did mention that they are shortly planning to migrate to another internet service provider as they are facing lot of issues with the current one. However he himself was shocked when he heard about the Air Con malfunctioning issues and the red water tap issues and did apologies for the same.
However we where saddened to see that such a nice property is not being maintained well, and if it goes at this rate soon the place will look worn out. The Sarovar team needs to put in additional efforts to ensure the property is brought up to mark with other star hotels as they have a gem of a property in a wonderful location.
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