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“excellent service - poor reservation policy”

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Vivanta by Taj - M G Road, Bangalore
Ranked #35 of 658 Hotels in Bengaluru
Certificate of Excellence
Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“excellent service - poor reservation policy”
Reviewed March 19, 2013 via mobile

The Taj Vivanta Bangalore is a world class hotel offering excellent service, good restaurants and clean comfortable rooms. It is very suitable for a business stay except the group reservation policy is illogical and ridiculous. I booked on line for a 5 night stay, but frankly I made a mistake on the site about my first night date. When I realised this fact which was some weeks before my stay the hotel would not amend my Monday start date and as such I was forced into paying for a night I was unable to use. This is a poor policy as the reason I was given was "Im sorry Sir but the hotel is heavily booked on Monday nights". Evidently i was on a long stay package and my rate was cheaper than a one night stay. How can that make sense? I vacate a cheaper room which is then sold at a higher rate> WIN WIN WIN but the hotel would rather have my room empty, punish me financially for a mistake and to sme extent spoil my stay Needs someone with some common sense to have another look att this intransigent policy.

Stayed March 2013, traveled on business
Helpful?
Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (320)
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Gothenburg, Sweden
Level Contributor
50 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed March 18, 2013

This hotel is located at a nice location in Bangalore if you fancy to do some shopping - right at the opposite are two malls with a good variety of stores.

The hotel itself does the job well, although the room I staid in was rather small, but with all
comfort provided.

The main restaurant of the hotel is quite cosy with a nice outdoor area with lush greenery.

Overall a nice and recommendable experience if need in a decent hotel in Bangalore.

  • Stayed February 2013, traveled on business
    • Value
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Helpful?
Thank MustangViking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
78 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 16, 2013

This is a good business hotel in the heart of the city. Rooms are very small and the tariffs were on the sky as I visited at the time of Bangalore Air show. The food and service are good . they have wonderful spa which is value for money.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sumitkhetan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach, California
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 15, 2013

My stay at the Taj Vivanta was one of my more pleasant hotel stays in awhile. A few years ago I believe it was the Taj Residency and it has undergone some renovations since then. The room was very comfortable, climate control was good, and my strained back found the bed to be very accommodating. Plenty of universal electrical outlets, plenty of pillows, plenty of bottled water in the room, and they laid out slippers in the evening. I enjoyed the cafe/restaurant for both breakfast and dinner, and the staff was very helpful (and patient) at describing the various dishes. There is another more-upscale restaurant, and a chinese restaurant, but I didn't try those - the cafe had plenty of good selections. On Wednesday they had a "street food" buffet for dinner that was very interesting. There were always staff around to help, or just to greet you and make sure that your needs were met. Finally, we enjoyed the Ice bar (apparently it's a hot spot on Friday and Saturday nights) where the staff helped explain the cricket game on TV and even made us a special drink.

The only thing missing was that my room had no alarm clock. I probably should have asked for one, I'm sure they would have obtained one for me! I will definitely stay here again the next time I visit Bangalore.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TonyRHB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 11, 2013

Brilliant hotel, ideal for business, very well located with stunning views of the city. Views are great and the hotel staff were very helpful. A brilliant array of business features and a nice bar for relaxation.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank The_Perreira_Kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level Contributor
71 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed March 9, 2013

Located at MG Road, the heart of the city it was a pleasure to stay at Taj, the staff was great at service and what is heartening to note is that minutest of things are also taken care of. Keep up the good work.

  • Stayed March 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jain_jim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamsburg, Virginia
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 4, 2013

I have been returning to the Taj Vivanta in Bangalore at least once a year for a long time and am still amazed by the exceptional, personalized service that I find each time I stay here. The staff work as a team and their interaction with visitors is genuinely warm. During previous stays I recommended that they provide a clock in the room and noted that the hair dryers were no longer working well. I found new hair dryers had been added to the rooms since my last stay and there was a clock by my bed.

The facility, in the heart of Bangalore, is older but very well maintained. Shopping is very convenient - in recent years a new Western-style mall opened across from the hotel and a very short walk up M.G.Road allows you to shop for traditional Indian wares. The Metro train runs nearby.

The hotel has three restaurants to choose from. The breakfast buffet with dosas, eggs to order and an amazing baked yogurt is wonderful. You can choose to eat inside or sit out by the pool under an umbrella.

The Jiva Spa offers wonderful massages. Make sure to ask for Kumar. There is also a small book stall in the lobby run by Bhaskar. If he doesn't have a book that you are looking for, he will ask for it to be delivered for your convenience.

There are not enough superlatives to say about the Vivanta staff!

Room Tip: Ask for a room facing the lake and on one of the higher floors.
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MBATravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vivanta by Taj - M G Road, Bangalore

Property: Vivanta by Taj - M G Road, Bangalore
Address: 41 / 3 Mahatma Gandhi Road, Bengaluru 560001, India
Phone Number:
Location: India > Karnataka > Bangalore District > Bengaluru > Ulsoor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Bengaluru
#12 Romantic Hotel in Bengaluru
#19 Spa Hotel in Bengaluru
#23 Business Hotel in Bengaluru
#33 Luxury Hotel in Bengaluru
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Vivanta by Taj - M G Road, Bangalore 5*
Number of rooms: 167
Official Description (provided by the hotel):
Soak in the space that's bang in the centre of Bangalore's business and entertainment areas. Drive in from the airport delighting in backseat surprises (we're not revealing here). You'll see how we mean business in a quiet efficient way from the moment you step in. Our lobby is a unique mix of chic and classic. This arrival zone sets the tone for guestrooms and banquet facilities that deliver the ultimate in urban relaxation. ... more   less 
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Also Known As:
Vivanta By Taj - m g Road, Bangalore Hotel Bangalore
Taj Residency Bangalore
Taj Residency Hotel Bangalore

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