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“Horrifying experience” 2 of 5 bubbles
Review of The Leela Palace Bengaluru

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The Leela Palace Bengaluru
Ranked #7 of 649 Hotels in Bengaluru
Certificate of Excellence
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Horrifying experience”
2 of 5 bubbles Reviewed March 11, 2013

The palace is beautiful.. but it's not maintained well + the people who work there do not know how to treat and accommodate customers...

1. I had a one night stay, this helped me decided not to venture into any Leela hotel hence forth (I have few stocks (NSE) of Leela, which I will be selling it right away)
2. I arrived late, reached hotel around mid night.. while my travel was not sure, I put my request on the wait list and after marathon discussions they agreed to allow me late checkout by 4 hours.
3. I booked a Royle Suite with Breakfast included
4. Rooms were specious and well decorated.
5. Was exhausted and thought of hitting bed right away, the bed sheets were not clean and was found dirty.. :-) Hotel Tip: Please check if the rooms are well set..
6. Went to wash room and wanted to pull few tissues from the hanging unit.. SURPRISE the whole tissue unit came to my hand.. he he :-)
7. Washed my hands and found a towel hanging, carefully pulled it SURPRISE the whole hanging unit came to my hand.. :-)
8. I was scared to hit bed (Hoping the bed won't come down).. so nothing of that sort happened and had a nice sleep though.. (God saved me)
9. Got up a bit late at around 9:30 AM and was feeling lazy, did a request at the dining to provide me some items from the buffet at the room.. request Straight away rejected.. (which is ok.. we understand it is their policy) Tip to Hotel: (Please accommodate late checking guests as they might have got exhausted and may not be able to make it)
10. Got ready it took about 45 minutes and was there in the restaurant Zen at around 10:15
11. The moment I was in, the attender started saying you just have 15 minutes and the counter will close and you may not get any thing.. he he (Looks like these guys are doing a favor on us by giving buffet breakfast)
12. Ordered for a Juice at 10:30 and got a reply "I am not sure if that is still available, I will do my best to get it" but finally got it :-)
13. Came back to room to freshen up .. went to the wash room.. SURPRISE ... No water in the flush tank ha ha .. :-)

This was a worst ever experience what so ever in a star hotel like Leela.. never expected and have decided not to go with them hence forth

Room Tip: Well I would not recommend this Hotel to any of the travellers..
See more room tips
  • Stayed March 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Jayaram B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (352)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mexico City, Mexico
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 10, 2013

we have stayed for 2 nights here as we returned from our south indian tour and back to home.A well framed hotel with all the facilities and standards for international travellers,excellent restaurant and food ,selection of cuisines from various restaurants was a trade mark.The japanese cuisine was interesting and have authenticity.
Really worth the money you paid for,love to go back.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank julienandras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelabangalore123, General Manager at The Leela Palace Bengaluru, responded to this review, April 17, 2013
Dear Guest,

Thank you for taking the time to share your experience.

It’s good to hear that you had a wonderful stay at Leela Bangalore.

Your comments regarding the hotel, conference facilities and food are truly appreciated.

We look forward to welcoming you back to The Leela Palace Bangalore to provide you with the same unforgettable experience you have come to expect from us.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
167 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed March 7, 2013

It is easy to get carried away in praising the qualities of hotels and often they appear inflated. My wife and I stayed at the Leela Palace, which without a doubt was a grand hotel and quite spectacular in some ways with nice rooms and public areas and a good location in Bangalore. In most cases the service was generally very good, but that's what you would expect of such a hotel and brand. However, it was disappointing in other ways. We visited the restaurants both Zen and the Indian and found that they were hugely overpriced in comparison to other hotels and external restaurants with the cost of an average quality indian meal being over 50% of the room rate which is ridiculous especially when the service was poor.
The pool was a good size but quite cold! The poolside was extremely dusty which made it slippery to walk on and was not helped by the continuous fall of leaves and continual sweeping. There seemed to be a lot of construction work ongoing adjacent to the pool so it was also noisy. There was a hot tub but this was empty and looked abandoned. The pool staff provided a single bottle of water on arrival but that was about it otherwise the staff did't seem very attentive or interested. There was no pool bar service for drinks and it was laughable to be told that there would be a 20 minute delay for a couple of cold drinks and definitely not what you would expect of a 5* property boasting high quality experiences.

  • Stayed February 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Hudson0605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelabangalore123, General Manager at The Leela Palace Bengaluru, responded to this review, April 25, 2013
Dear Guest,

Thank you for taking the time to share your experience.

It is quite unfortunate to hear from you that you did not have a good experience at the Leela Bangalore. I will definitely take this up with my front office team and make sure such things do not occur again in the future.

Please accept our sincere apologies for any inconvenience caused.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed March 4, 2013

The Leela Palace Bangalore is beautifully adorned by the features of a palace and if you choose to stay at their Club Level, That's simply a great experience, service is Impeccable at the club, Room is awesome with a great palace n garden view. And the Hotel has almost everything you may need to unwind, refresh and also indulge in playing Snooker :) The Decor is wonderful, the library Bar and the Dining Room excl. for Club members is fabulous, Exec Lounge at the club is aesthetically done up and gives a very royal yet homely feel, The decor & service & food is such that you almost forget you are in a hotel.
They also have fabulous conference rooms at the club level,very very beautifully done.
I would highly recommend the Royal Club at Leela Palace, Bangalore!!

Room Tip: make sure you book a room at the club level , its expensive but its worth every bit !!
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Vratika A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelabangalore123, General Manager at The Leela Palace Bengaluru, responded to this review, April 17, 2013
Dear Guest,

Thank you for taking the time to share your experience.

It’s good to hear that you had a wonderful stay at Leela Bangalore.

Your comments regarding the hotel, conference facilities and food are truly appreciated.

We look forward to welcoming you back to The Leela Palace Bangalore to provide you with the same unforgettable experience you have come to expect from us.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed March 1, 2013

I do believe that this was the one of the nicest hotels I have ever stayed at. The ground surrounding the hotel are so beautiful. The staff is very helpful, offering everything needed for an incredible. I enjoyed the spa on several occasions. Laying by the poolis very relaxing. The restaurants offer a full variety Asian cuisine. The rooms are well appointed, made up and turned down each day. Chocolate, cookies and fruit were replenished in the room everyday.

Room Tip: Ask for a Garden View room.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hcarlock66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelabangalore123, General Manager at The Leela Palace Bengaluru, responded to this review, April 17, 2013
Dear Guest,

Thank you for taking the time to share your experience.

It’s good to hear that you had a wonderful stay at Leela Bangalore.

Your comments regarding the hotel, conference facilities and food are truly appreciated.

We look forward to welcoming you back to The Leela Palace Bangalore to provide you with the same unforgettable experience you have come to expect from us.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melton Mowbray, United Kingdom
Level Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed February 26, 2013

The Leela is my favourite hotel in Bangalore. Yes, it is big but it doesn't feel that big. The rooms are very comfortable and the outside restaurant is a lovely retreat from the busy streets.

Be aware that the security is very thorough and expect airport type searches when entering the hotel.

  • Stayed February 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank N0RWICH_LAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelabangalore123, General Manager at The Leela Palace Bengaluru, responded to this review, April 17, 2013
Dear Guest,

Thank you for taking the time to share your experience.

It’s good to hear that you had a wonderful stay at Leela Bangalore.

Your comments regarding the hotel, conference facilities and food are truly appreciated.

We look forward to welcoming you back to The Leela Palace Bangalore to provide you with the same unforgettable experience you have come to expect from us.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed February 26, 2013

Very courteous front desk, information centre very attentive, in room dining too tasty,restaurant butlers very kind and attentive to our kids!!!,,,,
A great weekend!!!! Buffet very well spread and tasty, jamavar dinner very delicious,
Hope citrus was done?

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank madhavinanjunda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leelabangalore123, General Manager at The Leela Palace Bengaluru, responded to this review, April 17, 2013
Dear Guest,

Thank you for taking the time to share your experience.

It’s good to hear that you had a wonderful stay at Leela Bangalore.

Your comments regarding the hotel, conference facilities and food are truly appreciated.

We look forward to welcoming you back to The Leela Palace Bangalore to provide you with the same unforgettable experience you have come to expect from us.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Leela Palace Bengaluru

Property: The Leela Palace Bengaluru
Address: #23 Airport Road, Bengaluru 560008, India
Phone Number:
Location: India > Karnataka > Bengaluru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Bengaluru
#7 Luxury Hotel in Bengaluru
#7 Romantic Hotel in Bengaluru
#8 Business Hotel in Bengaluru
#9 Family Hotel in Bengaluru
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Leela Palace Bengaluru 5*
Number of rooms: 357
Reservation Options:
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Also Known As:
The Leela Palace Bangalore Hotel Bangalore
Leela Palace Bangalore
Leela Hotel Bangalore
Leela Palace Hotel Bangalore
Hotel Leela Bangalore

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