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“Ok - with a tainted finish”

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ITC Windsor, Bengaluru
Ranked #24 of 665 Hotels in Bengaluru
Certificate of Excellence
Reviewed December 20, 2012 via mobile

Home from a stay at the Windsor bengaluru hotel. This takes about 45-60 minutes to reach from the airport. This hotel is chosen by my employer. I was allocated a room on the forth floor. The desk agent made no effort to expedite the allocation of room keys despite us being the only people checking in at 0630. This is more down to the way things are done here rather than lack of effort. The security arch alarm beeped as I entered bit no effort was made to check why.
One good thing about this hotel is the good 24 hour room service. At 0730 I was able to order chicken curry with rice. Although it wasn't noted on the room service menu , beer was t available until 11am. I made do with beer from the room mini bar (£5 per bottle). The curry arrived promptly. It was very tasty but I wish I had ordered off the bone. Later in the day I ordered a pizza which was very good.
The windows of my room had been sealed shut to "enable better sound proofing" according to a sticker on the window. None the less , hooting horns possibly from an adjacent road or railway could be heard. Upon check out , one of my colleagues believed that money may have been removed from his bag. A timely reminder to use the safe whilst staying in hotels where ever in the world. The hotel had CCTV in all corridors so an investigation as under way as we were leaving.

  • Stayed: December 2012
    • Location
    • Rooms
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1  Thank ianbeale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this reviewResponded January 1, 2013

Dear Guest,

Greetings of the day to you...

I would like to thank you for giving us your valuable feedback on our services during our recent stay at ITC Windsor. And thank you for bringing the same to our attention.
Your feedback will help us synergise and streamline our services and also enhance guest experience.
We at ITC Windsor look forward to the pleasure of welcoming you back again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,388)
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1,077 - 1,083 of 1,388 reviews

Reviewed December 19, 2012

This hotel was like a journey back in time to the days of Empire. Lot's of helpful staff waiting on one's every need. Decor is amazing quality and stylish recreation of the best of Victorian and Georgian style.
Restaurants are very good, and there is plenty of choice from pizza in the Irish Bar to mutton curry in the Raj-reminiscent restaurant. You can also dine by the pool in the evening, or take the buffet from the conservatory.
My only complaints would be that the air conditioning is rather too cold and the breakfast service is leisurely when I sadly needed to dash through the traffic for appointments on the other side of the city.

  • Stayed: December 2012, traveled on business
    • Value
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Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this reviewResponded January 1, 2013

Dear Guest

Greetings of the day to you…

It is delightful to know that you enjoyed your stay with us yet again and enjoyed our Product and Services.
You would be glad to know that the ITC Windsor is one of the few hotels in Bangalore that has retained the old world charm and yet meets the international efficiencies, the synergy of which is appreciated widely by our guests.

We look forward to welcome you back again in the near future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2012

Great hotel,great service, timely check in & check out.While it scores great on all fronts it loses out on its breakfast to Vivanta by Taj located in the same city...having said that it scores on all other fronts to Vivanta.

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank djadeja26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this reviewResponded January 1, 2013

Dear Guest,

Greetings of the day to you from ITC Windsor Bengaluru...

Thank you very much indeed for sparing time to share with us such a delightful review on Trip Advisor.
The entire team feels proud and honored to read your compliments.
We look forward to your continued visits and the pleasure of welcoming you back again in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2012

The stay at Windsor was extremely comfortable and the hotel itself was very nice. Rooms are well annointed and there is a very good variety of restaurants within the premises. Happy hours are well spent and the hotel is ideal for business and leisure. Well located in terms of the railway station and city centre.

Room Tip: All rooms are good - windows are sealed to keep the pollution out.
  • Stayed: December 2012, traveled on business
    • Value
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Thank Krishnakumar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this reviewResponded January 1, 2013

Dear Guest,

Greetings of the day to you from ITC Windsor Bengaluru...

Thank you very much indeed for sparing time to share with us such a delightful review on Trip Advisor.
The entire team feels proud and honored to read your compliments.
We are delighted to know that you enjoyed the restaurants which have been loved by a wide variety of guests from time to time and have brought us plenty of accolades along with the Happy Hours designed to give our guests the best of Service.
We look forward to your continued visits and the pleasure of welcoming you back again in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2012

Hotel's location is great. The staff was very helpful and courteous. room service food was great. Its a beautiful hotel, rooms are big and comfortable. The hotel is right next to the golf club, and also quite centrally located in bangalore

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chetanbg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this reviewResponded January 1, 2013

Dear Guest,

Greetings of the day to you from ITC Windsor Bengaluru...

Thank you very much indeed for sparing time to share with us such a delightful review on Trip Advisor.

We are delighted to know that you enjoyed our Product and Services
It is our endeavor to provide our guests with the highest levels of comfort & to make their stay truly memorable .
We are glad to know that you found the location of the hotel convenient…
We look forward to your continued visits and the pleasure of welcoming you back again in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2012

The slow pace of life in Bangalore is so congruent with this very gentle and charming hotel! Very well situated, close(st) to the airport, and not that far from the city centre this grand hotel with an impeccable service orientation.

Each suite is named appropriately, and the Clarence Suite I stayed in is very tastefully appointed a with all the amenities required by the business traveller.

Only drawback is a lack of speciality restaurants that measure up to the ITC standards. The poolside Royal Afgan is brilliantly set amongst soothing greenery, but the fare does not match the quality of the Peshawari chain. Wish there was an exclusive continental restaurant....but I do understand that the limited cuisine that the English have to offer would cramp the style of any chef of such an establishment!

Room Tip: Go for the suites in the old wing ...they are well worth the money
  • Stayed: December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Debu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this reviewResponded January 1, 2013

Dear Guest,

Greetings of the day to you from ITC Windsor...

Thank you very much indeed for sharing with us your feedback on our Product and Services. The team at ITC Windsor is happy to receive your comments.
It is our endeavor to ensure that each of our guests enjoy and have a memorable stay with us.
We are delighted to know that you find the location of the hotel
We look forward to your continued visits and the pleasure of welcoming you back again in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2012

I recently enjoyed a very positive visit, and wanted to post a follow-up review to my last stay earlier this year. I previously posted a review that was less than favourable, but nonetheless gave the hotel another chance due to location and relationship with my travel agency.

This time, I was upgraded to the Tower section, which is certainly rennovated to the latest amenities, keeping the old world charm of the hotel.

The only element I'd still request would be availability of regular taxis at the property. As I come to find out, this is likely more of a city-wide issue more than the other metros of India, but hopefully ITC can do something about it since I still feel their prices for hotel cars to be a bit exorbitant (I had to pay ~Rs 600 for a dropoff about 2km away given their fixed rates). Given their location, it is almost impossible to catch a taxi from the road since they are on a secluded bridge enar the highway.

That is the only fault - the hotel itself is a testament to high end colonial India - as typical at an ITC property, the shampoos are still excellent, and the food is exceptional. Also, highly recommend the gym - all modern equipment and good trainers.

Room Tip: Check out the towers which are fully renovated
  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hvnair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCWINDSOR, General Manager at ITC Windsor, Bengaluru, responded to this reviewResponded December 11, 2012

Dear Guest,

Greetings of the day to you...

Thank you for sparing time to share with us your review on TripAdvisor.

The entire team feels proud and honored to read your compliments on our Product and Services. It is our endeavor to provide our guests the highest level of comfort and make their stay memorable.

We are glad to know that you enjoyed the cuisine at our signature restaurants...

We have also noted your comments on the pricing of the taxi service...

The team at ITC Windsor is committed to quality service...

We do look forward the pleasure of your continued visits

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Windsor, Bengaluru

Address: 25 Windsor Square, Bengaluru 560052, India
Location: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Bengaluru
#4 Family Hotel in Bengaluru
#14 Spa Hotel in Bengaluru
#17 Business Hotel in Bengaluru
#21 Luxury Hotel in Bengaluru
Price Range: $149 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Windsor, Bengaluru 5*
Number of rooms: 240
Reservation Options:
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Also Known As:
Itc Windsor, Bengaluru Hotel Bangalore
The Windsor Hotel
Itc Windsor Sheraton
Windsor Bangalore
Windsor Sheraton Hotel Bangalore
Windsor Sheraton Bangalore

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