I ended up canceling a different hotel reservation to the Sheraton Bangalore as was highly recommended hotel by our office team. This place is perfect and lived up to its reputation.
Since I was travelling almost 02 weeks continuously, I got sick due to weather change and had fever & stomach upset, I shared my sickness to the Manager on Duty Mr. Shakti, (do not remember his full name), Shakti responded the situation promptly and also ensured that I was well looked after, The doctor was arranged for me who took just 15 minutes, what a customer service, Thank you so much, I never expected such a quick response, Later I was fine. I would like to thank Sachin at concierge for helping me in getting the medicines on time and was ready to help all the time.
The hotel staff gave me such care that is comparable to a hospital! , Most every staff member helped me through my sickness, supplying me with lemon juice & a rice soup repeatedly throughout the day, giving me directions on how to beat the sickness.
Concluding, I just want to thank Mr. Shakti! And the rest of the hotel staff for keeping a smile on my face even though I was throwing up my entire insides out throughout the day, and I have never been to a hotel that had such amazing customer service.
THANK YOU THANKS YOU THANK YOU!
Sheraton staff, you treated me like family and will always remember my experience here.
- Official Description (provided by the hotel):
- Sheraton Grand Bangalore Hotel at Brigade Gateway is located in Malleswaram, is well connected to the city attractions in the IT capital of India. The hotel is part of an exclusive integrated lifestyle enclave, which features Columbia Asia hospital, luxury apartments and a school and is connected via sky access to the World Trade Center and Orion Mall - largest shopping mall in the city.Sheraton Grand Bangalore Hotel at Brigade Gateway is positioned as the city's leading corporate hotel with a strong focus on the MICE market due to its large convention facilities. The hotel consists of 230 guest rooms, including 6 restaurants and bars. ... more less
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- Also Known As:
- Sheraton Bangalore At Brigade Gateway Hotel Bangalore