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“Excellent hotel - sets the standard” 5 of 5 bubbles
Review of Sheraton Grand Bangalore Hotel at Brigade Gateway

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Sheraton Grand Bangalore Hotel at Brigade Gateway
Ranked #6 of 649 Hotels in Bengaluru
Cambridge, UK
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Excellent hotel - sets the standard”
5 of 5 bubbles Reviewed December 14, 2013

This was my third visit to Banagalore and previous hotels had disappointed. The Sheraton is superb. The rooms are large and well-equiped, food is good and the public spaces are large and comfortable. I had a club room, which permitted me to use the club louge - an excellent place to relax with a beer. The service standard is excellent - not intrusive, but there when you want it and all members of staff I interacted with were first-class. After much disappointment with Indian hotels in the past (web sites and reviews that promise everything), this is right type of business hotel.

Room Tip: Club rooms worth the bit extra for use of the club lounge
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank topblue99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, December 28, 2013
Dear topblue99,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man made lake. At Sheraton Bangalore, our core values are Warm, Connected and Community and I’m glad that the associates were able to take care of all your requirements with utmost courtesy and professionalism giving you a great experience. Your appreciation will definitely be conveyed to the team who I am sure will be encouraged to continue to serve our guests with warmth.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm Regards,
Saurabh Bakshi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Vadodara, India
Level Contributor
5 reviews
5 hotel reviews
4 of 5 bubbles Reviewed December 9, 2013

Good Hotel set up amist great campus.... The Rooms are very well done up and are spacious. The Quality of food is excellent. The Hotel has a great Pub which offers one of the best choices available. All in all a good package

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vineetrathi29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, December 28, 2013
Dear vineetrathi29,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man made lake. We are the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city centre. It pleases me to know that you found the location of the hotel to be an advantage. We offer a total of six food and beverage venues and it pleases me to know that you had a pleasurable dining experience at Durbar, our very own Colonial style bar.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm Regards,
Saurabh Bakshi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
77 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed December 9, 2013

This was my first stay with Sheraton and I must say I was impressed!!
It has a mark of luxury!!
Location:
The highest marking point for the hotel. It is just next to Orion shopping mall and is at a beautiful man made lake next to it. Just a stroll there in the evening is very refreshing. Biggest advantage is you don't have to travel for shopping and good restaurants....it is right next door

ROOM:
Comfortable, clean and classy as well. They were not very big but not cramped at the same time.
Quality of toiletries and other things was nice as well. However I would love to have a fruit basket welcoming me, as this is the norm I have experienced at other luxury hotels during checkin.
SERVICE:
Punctual and courteous. Very friendly and helpful.
FOOD:
Had a breakfast here and the spread was quite good. Food is tasty.

Overall it was a very comfortable stay.

The improvement they need is with their internet speed which is hardly 1MB and that also gets shared across all the guests. Really slows down your work if it is dependent on the internet.
They should really need an upgrade to it.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SundipK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, December 28, 2013
Dear SundipK,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man made lake. We are the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city centre. It pleases me to know that you found the location of the hotel to be an advantage. At Sheraton Bangalore, our core values are Warm, Connected and Community and I’m glad that the associates were able to take care of all your requirements with utmost courtesy and professionalism giving you a great experience. Your appreciation will definitely be conveyed to the team who I am sure will be encouraged to continue to serve our guests with warmth.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm Regards,
Saurabh Bakshi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed December 9, 2013

Really very good hotel with a lot of different restaurants all around. I stayed there for one week and all the staff and the whole hotel structure have been perfect.
The rooms are well finished and the size are really good.
The transfert to the airport it's not so expensive and it takes about one hour maybe less (it depends by the traffic).

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Leopoldo76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, December 28, 2013
Dear Leopoldo76,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore Hotel is the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city centre. At Sheraton Bangalore, our core values are Warm, Connected and Community and I’m glad that the associates were able to take care of all your requirements with utmost courtesy and professionalism giving you a great experience. Your appreciation will definitely be conveyed to the team who I am sure will be encouraged to continue to serve our guests with warmth. We offer a total of six food and beverage venues and are glad you had a pleasurable dining experience with us. Sheraton Bangalore has one of the largest entry size rooms in the city (39 sq mts) and we're glad you found these spacious and comfortable.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm Regards,
Saurabh Bakshi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed December 7, 2013 via mobile

Attended a family event at the grand ballroom.. The hotel is really nice and looks great. However the service was very so-so.. One of the bearers replied "potato" when I asked him what he was serving, didn't even know what the dish was..!

Food was definitely below par and nothing to write home about.. My wife was quite disappointed with the desserts too..

Stayed December 2013, traveled with friends
Helpful?
Thank PreviouslyUnknown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, December 28, 2013
Dear PreviouslyUnknown,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for taking the time to leave your feedback on a portal like Tripadvisor as it is quintessential for us to better our services in accordance with our guests' desires.

Sheraton Bangalore offers over 21,000 square feet of meeting space and we are glad you had the opportunity to experience our banquet facilities and found them up to your expectations. At Sheraton Bangalore, our core values are warm, connected and community and we do everything possible to ensure the discerning guest a comfortable experience. We have taken note of your concern regarding the service offered during the event and will ensure on your next visit you receive nothing but the best standards of service and amenities.

We thank you for your valuable feedback and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm regards,
Saurabh Bakshi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverley, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed December 5, 2013

I have, over the last 12 months stayed at this hotel 2 weeks every month. Such a pleasure to stay here. You'll want for nothing. The staff are very smartly dressed and very pleasant. They are hard working and nothing is too much hassle for them.

The Hotel is very clean and tidy and the Gym is very well equipped.

The various restaurants offer a wide variety of food all of which is fantastic.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, December 28, 2013
Dear Andy H,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from a repeat guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man made lake. At Sheraton Bangalore, our core values are Warm, Connected and Community and I’m glad that the associates were able to take care of all your requirements with utmost courtesy and professionalism giving you a great experience. Your appreciation will definitely be conveyed to the team who I am sure will be encouraged to continue to serve our guests with warmth. We offer a total of six food and beverage venues, each with a unique ambience and I'm glad you had a pleasurable dining experience with us.

We thank you for your feedback and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm Regards,
Saurabh Bakshi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
85 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed December 3, 2013

In the last few years there has been a steady increase in the number of star hotels in Bangalore; Sheraton being one of the many new additions to the city Hotel scene and an excellent one at that.

Stayed here for a night as part of a short break and we were sure impressed by the property. Spacious, functional, with courteous staff and set amidst office tower, mall, hospital and residential complex; it scores high on most parameters. If you have work on this part of town, this is a sure place to choose. Even the central business district is not very far off though the traffic could get annoying. Commute from the airport is a decent 40 odd minutes.

The overall ambience is relaxed and you will have a choice of restaurants to choose from if you decided to eat in the hotel. Had breakfast at the Feast and the spread sure was great and the quality good and the attending staff pleasant. The other restaurants on the fourth floor (one Italian and another Middle eastern are great too with an option to sit outside in the open which on most evenings in Bangalore can be a very pleasant experience. Given the open space and the views and the excellent food, you sure can have a memorable dining experience here. Just remember to book in advance to avoid being disappointed; what we learnt the hard way. In case you decided to eat out, you could just walk across to the mall (Orion Mall) and decide to try the many restaurants there or the food-court.

The rooms are very spacious and all come with good view; we faced the pool, the mall and the small water-body in the front. Wi-fi and all the standard amenities which you may need are at your disposal. The beds however were a little too soft for my comfort but guess I prefer a little firmer beds. The bathroom was spacious and bright and the toiletries very adequate. The room we were in did not have the toilet faucet which was a little surprising tough.

Overall had an excellent stay and will highly recommend Sheraton Bangalore for sure. Won’t mind returning here one day.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tvdsuccess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBangalore, General Manager at Sheraton Grand Bangalore Hotel at Brigade Gateway, responded to this review, December 28, 2013
Dear tvdsuccess,

Greetings from Sheraton Bangalore Hotel at Brigade Gateway!

We thank you for choosing to stay with us during your recent visit to Bangalore. It is indeed a pleasure to read such appreciative words from a repeat guest as you and we're glad you found the service and amenities up to your expectations.

Sheraton Bangalore is located in the self sustained lifestyle enclave called Brigade Gateway that also houses the World Trade Centre, Orion Mall and a beautiful man made lake. We are the closest five star deluxe property to the Bengaluru International airport and just about 8 kms from the city centre. It pleases me to know that you found the location of the hotel to be an advantage. At Sheraton Bangalore, our core values are Warm, Connected and Community and I’m glad that the associates were able to take care of all your requirements with utmost courtesy and professionalism giving you a great experience. Your appreciation will definitely be conveyed to the team who I am sure will be encouraged to continue to serve our guests with warmth. We offer one of the largest entry size rooms in the city and are glad that you found these spacious and comfortable and the dining options unto your desired taste.

We thank you for your feedback and recommendation and look forward to the pleasure of serving you again at the Sheraton Bangalore Hotel at Brigade Gateway!

Warm Regards,
Saurabh Bakshi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Bangalore Hotel at Brigade Gateway

Property: Sheraton Grand Bangalore Hotel at Brigade Gateway
Address: 26 / 1, Dr. Rajkumar Road | Rajajinagar-Malleswaram, Bengaluru 560055, India
Location: India > Karnataka > Bengaluru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Bengaluru
#5 Business Hotel in Bengaluru
#6 Luxury Hotel in Bengaluru
#10 Family Hotel in Bengaluru
#16 Romantic Hotel in Bengaluru
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grand Bangalore Hotel at Brigade Gateway 5*
Number of rooms: 230
Official Description (provided by the hotel):
Sheraton Grand Bangalore Hotel at Brigade Gateway is located in Malleswaram, is well connected to the city attractions in the IT capital of India. The hotel is part of an exclusive integrated lifestyle enclave, which features Columbia Asia hospital, luxury apartments and a school and is connected via sky access to the World Trade Center and Orion Mall - largest shopping mall in the city.Sheraton Grand Bangalore Hotel at Brigade Gateway is positioned as the city's leading corporate hotel with a strong focus on the MICE market due to its large convention facilities. The hotel consists of 230 guest rooms, including 6 restaurants and bars. ... more   less 
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Also Known As:
Sheraton Bangalore At Brigade Gateway Hotel Bangalore

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