I am primarily a business traveler and have been to India eight times in the past 2+ years for about 16 weeks. This has been my hotel of choice until my last two stays. One expects to occasionally have problems, and it is how a business deals with problems that separates the good from the exceptional.
Two trips ago, I stayed one week, checked out to travel for the weekend, left laundry, and checked back in Sunday night. Getting my laundry was a two-day ordeal where I was promised it within five minutes repeatedly, even when I told them to be truthful. It took 20 minutes at the front desk to go through what they were looking for, point out my room number had changed, and voila, there was my laundry.
My last trip and it will be my last to the Adarsh, I checked in at 3 AM on my arrival from the US. I immediately called the front desk as I had a smoking room. They indicated it was the only room left. I had reserved a non-smoking room several weeks before. With no option, I stayed in it and chose not to move out to a non-smoking room the next day (no offer was made and I was working). On Saturday night, I was awaken around midnight by a shrieking woman. There was a party on the terrace and I was in the front of the hotel. The party did not bother me, just the loud shrieking woman. I called the front desk. Three times they offered me another room (yeah, like I really want to change rooms at midnight) and I told them I wanted the one loud person to be less loud. Once they finally understood that the noise was from the hotel (and likely audible at the front desk), they said they would take care of it. The noise lessened for about 15 minutes and I slept with a pillow over my head.
The icing on the cake. On checkout, I was asked how my stay was. When I said not bad, I was asked why. It is my only stay where I was not offered a customer comment card. I contacted the hotel by email and suggested that unhappy guests are where they can learn the most about their customer service, not just happy guests. The reply was that they were sure I would stay again and they would ensure a non-smoking room and a quiet room. There are other options in the area for comparable prices (I have stayed at one) and I will be staying elsewhere in the future. I will miss the staff at the Adarsh, but not how they deal with or don't deal with problems.
- Official Description (provided by the hotel):
- Adarsh Hamilton is a finest Business cum Leisure corporate hotel of Bangalore near Richmond Circle. The Hotel is in close proximity to all shopping, cultural centers. It is about 40 km from International Airport and 4 km. from City Railway Station. The Hotel has 82 Executive Rooms which are tastefully decorated with most modern amenities including Wi-Fi internet connectivity, hair dryer, tea and coffee maker, luxury toiletries, In room Safe deposit locker, Mini Bar etc. ... more less
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- Also Known As:
- Adarsh Hamilton Hotel Bangalore