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“Excellent rooms”

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ITC Gardenia, Bengaluru
Ranked #21 of 665 Hotels in Bengaluru
Chennai (Madras), India
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent rooms”
Reviewed January 27, 2014

The rooms are very spacious. The decor is very good and the service is delightful. Unlike may other places, the business centre is not in the same place as the rooms. So there is enough privacy through your stay.

Room Tip: The valet parking is not available in the business centre access..atleast not during the late evenin...
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smithbrij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, January 30, 2014
Dear Guest,
Thank you for your feedback. We are glad to know you enjoyed your stay and look forward to hosting you again on your next visit to Bangalore.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,819 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (436)
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English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 26, 2014

Great rooms..impressively, each room seems to have unique view of swimming pool - extended lawns - coffee shop..highly recommended for Business travelers. Overall experience has been on par with excellent standard in hospitality.

Room Tip: Don't miss the breakfast... ;)
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Savinay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, January 30, 2014
Dear Guest,
Thank you for taking the time to review ITC Gardenia. We are delighted to know you had a comfortable stay and were pleased with the service and facilities offered. We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level 4 Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 22, 2014 via mobile

ITC Gardenia has set the standard for me as a business traveler. Is it possible to be OVER-serviced? Friendly driver picked me up at the airport. The reception at check-in was special. (You'll find out). The bar mixed the perfect Manhattan. The restaurant provided the perfect meal, all recommended by my waiter I'll review the restaurant in another post.

Stayed January 2014
Helpful?
3 Thank Cwarticki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, January 30, 2014
Dear Guest,
Thank you for your positive comments. At ITC Gardenia we strive to provide the best luxury experience to all our guests and we are delighted to know you enjoyed your time here. We look forward to hosting you again on your next visit to Bangalore.
Thank you and have a great weekend.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 21, 2014

Great hotel from the welcome at reception to the happy hour in the bar which had a good atmoshere in the early evening. Very cosmopolitan feel to the Gardenia and nice touch with the 'butler' service - its room service but its a good gimmick. OVerall high standard of hotel.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank critchg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, January 30, 2014
Dear Guest,
Thank you for taking the time to review ITC Gardenia. We are glad to know you enjoyed your stay here and were pleased with the butler service. We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Mateo, California
Level 6 Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 20, 2014

I am a regular guest of the ITC Gardenia. Unfortunately, it seems like the hotel has lost some of it's luster over the past year or so. I hope that this review serves as a wakeup call to the management.

Speaking of management, it's my understanding that there is a new GM and Hotel Manager, who certainly didn't make their presence known -- unlike the previous management team who were very engaging with the guests, listening to feedback and responding appropriately.

The hotel is showing it's signs of age (it's less than 5 years old), but the deferred maintenance is beginning to rear it's ugly head. Many stains, chipped tables, scuffs, and lack of attention to detail. I pointed many of these items out during a stay in October, and in January -- no action.

The F&B options need to be refreshed and brought up to standards of the competition, which there is a great deal of nearby in Bangalore.

The only two reasons I keep returning to the hotel, are the staff at the Lotus Pavilion and the SPG Benefits. Otherwise, I would explore other price competitive, options nearby.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rtwsfo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, January 23, 2014
Dear Guest,

Thank you for taking the time to review ITC Gardenia. I regret that we have not had an opportunity to meet on your recent visit to Bangalore and assure you that your feedback has my personal attention. It is feedback and insight such as yours which helps us ensure that we continue to live up to the expectations of our discerning customers.

Thanking you once again.

Warm Regards,
Zubin Songadwala
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level 6 Contributor
100 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 19, 2014 via mobile

I visit Bangalore once or twice a year, and have stayed here a few times. It's a solid business hotel with comfortable rooms and good service. Just beware they tend to overbook and on a couple of occasions either me or a colleague have been bumped to another property.. They always take care of it though. ITC hotels in general are a good option when traveling in India. They are all high end.

Stayed January 2014, traveled on business
Helpful?
1 Thank latinmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, January 30, 2014
Dear Guest,
Thank you for your feedback. We are pleased to know you had a comfortable stay and are satisfied with your experience at ITC Hotels across India. We look forward to hosting you again at ITC Gardenia on your next visit to Bangalore.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 16, 2014

From the moment we stepped into the hotel, it felt like we were home. We are family of 5 including three teenage boys from Australia. We arrived late in the evening after a long and gruelling flight only to be met with the friendliest staff imaginable. We were quickly escorted to the room with hot chocolate in the room. A concierge member by the name of Tapash Ghosh, without any prompting took over ensuring we steeled well into the evening. For four continuous days thereafter, the staff were unbelieavably warm, welcoming and friendly. The breakfast was in ITC fashion extensive and with way too much choice. In case that wasn't enough, the staff made stuff for us that was not in the buffet.

The rooms are incredibly clean and well maintained. The lounge equally good and all teaming with very friendly, courteous and professional staff.

Tapash Ghosh in the main and Sam John were incredibly helpful throughout our stay. Look out for them during your visit.

Do not go past this hotel. It is very well located to most amenities and boasts a good deal of recreation in-house as well.

Room Tip: Everything just works!
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DPK800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zubin S, General Manager at ITC Gardenia, Bengaluru, responded to this review, January 30, 2014
Dear Guest,
Thank you for taking the time to review ITC Gardenia. We are delighted to know you enjoyed every aspect of your stay. We look forward to welcoming you back soon.
Thank you once again and have a great weekend.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Gardenia, Bengaluru

Property: ITC Gardenia, Bengaluru
Address: Residency Road, Bengaluru 560025, India
Location: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Bengaluru
#6 Family Hotel in Bengaluru
#10 Business Hotel in Bengaluru
#11 Spa Hotel in Bengaluru
#19 Luxury Hotel in Bengaluru
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Gardenia, Bengaluru 5*
Number of rooms: 292
Official Description (provided by the hotel):
ITC Gardenia is inspired by the beautiful garden city of Bengaluru. The hotel is conceived as a building set in a garden, where interiors and exteriors amalgamate into each other with the realm of architectural aesthetics and landscaping sensibilities. The spaces are organized around a sequence of gardens and landscaped areas. The Lotus pavilion set in the central court echoes the spirit of the historic Sri Rangapattanam. The sloping roof that express different levels, breaks up the building block and places the hotel in context by their reference to the traditional architect Bengaluru. The whole facade is in clay bricks which go hand-in-hand with the garden environment and subtly merging with it. The ethos of ITC Gardenia is ‘Forward to Green, Back to Nature.’ The hotel’s environment friendly practices such as Energy Efficiency, Zero Solid Waste management goes hand in hand with aspects of the hotel that blends well with a green garden ambiance. Each of the exquisitely designed and magnificently appointed 292 rooms and suites, including the Presidential Suite with one indoor pool, blend seamlessly with the garden setting. ... more   less 
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Also Known As:
Itc Gardenia, Bengaluru Hotel Bangalore

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