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ITC Gardenia, Bengaluru
Ranked #21 of 669 Hotels in Bengaluru
Chennai (Madras), India
Level 4 Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“good hotel”
Reviewed February 14, 2013

I stayed here for 4 days i have never seen a lot like this in india.very good want to say about food menu every thing is very delicious ans they gave me a warm welcome enviroinment is good it give us a pleasent mind located in busy place but no noise inside the hotel

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vimalgiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, February 14, 2013
Dear Guest,

Thank you for sharing with us your recent experience at ITC Gardenia.

It brings our team of committed associates great pleasure & pride to note of your feedback during your stay at the hotel.

Your words of appreciation on the an unparalled experience at ITC Gardenia , the cuisine qulaity, warm hospitality & the pleasing environment is delightful to note

As you are aware ITC Gardenia, Bengaluru , is Asia’s First LEED Platinum hotel , inspired by
the ‘Garden City’ of India , every endeavor we take strives to create an indigenous experience
befitting discerning travelers & we are grateful to the many wondrous
opportunities bestowed to relentlessly pursue & establish ITC Gardenia’s
service hallmarks , as a beacon of ‘Responsible Luxury’ , while fulfilling
& surpassing expectations of our valued patrons such as you .


Our constant interest is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements.

Thank you for taking the time to share with us a detailed review, we do
hope your travels will bring you back to Bangalore in the near future.


Looking forward to the pleasure of welcoming you back to the ITC Gardenia.

Management, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (443)
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jersey
Level 6 Contributor
184 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed February 9, 2013

Stayed here for two nights and it really is a lovely hotel. The reception area was beautiful and the there were plenty of front desk staff who were very polite, friendly and efficient. They were also very helpful in booking excursions and could not do enough to make sure your stay was going well.

We were upgraded to an ITC One Suite and it was fabulous - it had a hallway, lounge, bedroom area with a large, extremely comfy bed, amazing massage chair, dressing room, large bathroom with bath by the window and a walk in shower and a balcony with view over the pool and part of the city. Also there were tvs in the lounge, bedroom and bathroom! Could not fault anything about it and wished we had been able to stay longer to appreciate it all properly.

We had breakfast in the Coffee Shop and it was great, so much choice and it was all delicious. We enjoyed drinks in the Lotus Pavillion and the Highland Nectar and we ate in Kebabs and Kurries and had a wonderful meal and evening.

I used the gym which was quite big and well equipped and the outdoor pool was absolutely lovely. The spa looked fantastic but we never had time to find out if it was!

We found that the hotel was further away from MG Road and other tourist areas than we had thought and the tuk tuk drivers in Bangalore are not very helpful at all, it’s difficult to get them to take you anywhere!! When we asked the hotel to book us taxis, we found they used their own cars which were much more expensive, but having said that they were rather nice and always ready for you immediately.

Would definitely recommend this hotel.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jerseykathyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, February 14, 2013
Dear Guest,

Thank you for sharing with us a detailed account on your experience at ITC Gardenia.

It brings the team great delight & motivation to note of your feedback during your stay at the hotel.

Your words of appreciation on the service extended by our associates, the hotel aesthetics, , front desk efficiency, Kaya KAlp Spa, accomodation & cuisine quality encourages us in our endeavor to consistently & constantly ensure we deliver towards our commitment of quality service in an inspired setting

ITC Gardenia, Bengaluru , Asia’s First LEED Platinum hotel , inspired by
the ‘Garden City’ of India , strives to create an indigenous experience
befitting discerning travelers & we are grateful to the many wondrous
opportunities bestowed to relentlessly pursue & establish ITC Gardenia’s
service hallmarks , as a beacon of ‘Responsible Luxury’ , while fulfilling
& surpassing expectations of our valued patrons such as you .


Our committment is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements.
while our travel desk located in the hotel premise offer transport options, the hotel is convniently located in the hear of central Bangalore

Thank you for taking the time to share with us a your collective thoughts , we do
hope your travels will bring you back to Bangalore in the near future.


Looking forward to the pleasure of welcoming you back to the ITC Gardenia.

Management, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
5 hotel reviews
Reviewed February 7, 2013

I stayed here for two nights and felt very safe as travelling alone. The breakfast was amazing such a choice, the hotel rooms were wonderful and garden bar lovely to relax in . The staff were very friendly and accommodating. I would return there on a holiday.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank niki_app
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, February 14, 2013
Thank you for sharing with us an account of your experience at ITC Gardenia.

It brings the team great delight & motivation to note of your feedback during your stay at the hotel.

Your words of appreciation on the service extended by our associates, the safety aspects, accomodation, restaurants & bar motivates us in our endeavor to consistently & constantly ensure we deliver towards our commitment of quality service in an inspired setting

ITC Gardenia, Bengaluru , Asia’s First LEED Platinum hotel , inspired by
the ‘Garden City’ of India , strives to create an indigenous experience
befitting discerning travelers & we are grateful to the many wondrous
opportunities bestowed to relentlessly pursue & establish ITC Gardenia’s
service hallmarks , as a beacon of ‘Responsible Luxury’ , while fulfilling
& surpassing expectations of our valued patrons such as you .


Our constant endeavor is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements.


It brings us immense pleasure & delight that you have extended your
gracious compliments to our team of associates, who have been recognized
for their promptness & efforts.

Thank you for taking the time to share with us a detailed review, we do
hope your travels will bring you back to Bangalore in the near future.


Looking forward to the pleasure of welcoming you back to the ITC Gardenia.

Management, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vadodara, India
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 7, 2013

we checked into room 1703 , a nice room with a small balcony.

The hotel is a fantastic property with greens all over and around .

below is my feedback

Room -
very nice rooms

Food-
good food

Service -
good intentions but a little inexperienced staff as at every level they forgot stuff and we had to remind them twice or thrice for all things big & small .

Over all -a great hotel ,good service and excellent location .
i'd give it 4 out of 5

we will definitely visit again .

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank voragaurav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, February 14, 2013
Dear Guest,

Thank you for sharing with us a detailed review on your recent experience at ITC Gardenia.

Your words of appreciation on the green environs, the accomodation & location brings us great pleasure however it is distressing to understand the qulaity of interactions & cuisine.
Your feeback has been reviewed with immediate action towards key area pertinent to associate trainings & reviews while cuisine quality is being assesed to enahnce the offering at hand befitting our discerning customers just as you

Our constant endeavor is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements.

This is an abberation & that the standards of service & quality reflective of the ITC Gardenia. Please allow us an oppurtunity to allow you experience our hospitality in the near future

Thank you for taking the time to share with us a detailed review, we do
hope your travels will bring you back to Bangalore

Looking forward to the pleasure of welcoming you back to the ITC Gardenia

Warm Regards,
Management ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 2, 2013

As a very frequent traveller in Europe, MEA and Asia, I can say that this one of the best stays I had for a long time. Great rooms, great service. Breakfast however needs work, staff is hectic and not organized when restaurant is busy. Food on the buffet is good, but nothing special.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olbra555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, February 14, 2013
Dear Guest,

Thank you for sharing with us a detailed review on your recent experience at ITC Gardenia.
It brings the team great delight & motivation to note of your feedback during your reecent stay

Your words of appreciation on the accomodation & your feedback on having the best stay encourages us in our endeavor to consistently & constantly ensure we deliver towards our commitments.
However it is distressing to note of your feedback on the cuisine , specifically breakfast & the experience with our associates. This is certainly an abberation & not the expected service standards ITC Gardenia offers. While immediate training & reviews are being conducted across the furnished parameters, please allow us to assure you of superlative experiences going forward that echose our service ethos

Our constant endeavor is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements for discerning patrons such as you


Thank you for taking the time to share with us your constructive feedback, we do
hope your travels will bring you back to Bangalore in the near future.


Looking forward to the pleasure of welcoming you back to the ITC Gardenia.

Warm Regards,
Management ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level 4 Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 2, 2013

super hotel, excellent large rooms, central location. super food as always at ITC.

wonder why their check out system does not track original booking...we were billed for aiport transfers though it was part of the package. when we pointed this out on check out, they took some time to confirm that and reverse the charges.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jugz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, February 15, 2013
Dear Guest,

Thank you for sharing with us a detailed review on your recent experience at ITC Gardenia.
It brings the team great delight note of your feedback

Your words of appreciation across accomodation, location & cuisine ,encourages us in our endeavor to consistently & constantly ensure we deliver towards our commitment of quality service in an inspired setting

However it is distressing to note of experience at check out. This is certainly an abberation & not reflective of our standards . Please allow us an oppurtunity to offer you a seamless stay on your future visit, while we review & correct areas that need critical focus.

Our constant endeavor is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements.

Thank you for taking the time to share with us a detailed review, we do
hope your travels will bring you back to Bangalore in the near future.


Looking forward to the pleasure of welcoming you back to the ITC Gardenia.

Management, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 4 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 1, 2013 via mobile

I stayed 3 nights in hotel for business in late January. Being a frequent business traveller, i have many years experience staying at 5 stars hotel in various countries. I found this hotel staff service is exceptional. Everyone goes out of their way to help from laundry, restaurant, front desk.. The room is good size, clean and comfortable. The food is very good in quality and value. I enjoyed every meal there. When I needed to have a late check out, the staff happily helped without such standard sentence of "the rooms are fully booked and we can keep the luggage for you." It was my birthday on the last day and the staff even make such special effort to celebrate my birthday for me.(thank you Yang) I will highly recommend this hotel to anyone going to Bangalore.

Stayed January 2013, traveled solo
Helpful?
1 Thank HappyfeetAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this review, February 4, 2013
Dear Guest,

Thank you for sharing with us a detailed review on your recent experience at ITC Gardenia.
It brings the team great delight & motivation to note of your feedback during your stay at the hotel.

Your words of appreciation on the service extended by our associates, the quality of laundry, restaurant , front desk , accomodation & cuisine quality encourages us in our endeavor to consistently & constantly ensure we deliver towards our commitment of quality service in an inspired setting

ITC Gardenia, Bengaluru , Asia’s First LEED Platinum hotel , inspired by
the ‘Garden City’ of India , strives to create an indigenous experience
befitting discerning travelers & we are grateful to the many wondrous
opportunities bestowed to relentlessly pursue & establish ITC Gardenia’s
service hallmarks , as a beacon of ‘Responsible Luxury’ , while fulfilling
& surpassing expectations of our valued patrons such as you .


Our constant endeavor is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements.


It brings us immense pleasure & delight that you have extended your
gracious compliments to our team of associates, who have been recognized
for their promptness & efforts towards making your birthday memorable

Thank you for taking the time to share with us a detailed review, we do
hope your travels will bring you back to Bangalore in the near future.


Looking forward to the pleasure of welcoming you back to the ITC Gardenia.

Management, ITC Gardenia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Gardenia, Bengaluru

Property: ITC Gardenia, Bengaluru
Address: Residency Road, Bengaluru 560025, India
Location: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Bengaluru
#6 Family Hotel in Bengaluru
#10 Business Hotel in Bengaluru
#11 Spa Hotel in Bengaluru
#19 Luxury Hotel in Bengaluru
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Gardenia, Bengaluru 5*
Number of rooms: 292
Official Description (provided by the hotel):
ITC Gardenia is inspired by the beautiful garden city of Bengaluru. The hotel is conceived as a building set in a garden, where interiors and exteriors amalgamate into each other with the realm of architectural aesthetics and landscaping sensibilities. The spaces are organized around a sequence of gardens and landscaped areas. The Lotus pavilion set in the central court echoes the spirit of the historic Sri Rangapattanam. The sloping roof that express different levels, breaks up the building block and places the hotel in context by their reference to the traditional architect Bengaluru. The whole facade is in clay bricks which go hand-in-hand with the garden environment and subtly merging with it. The ethos of ITC Gardenia is ‘Forward to Green, Back to Nature.’ The hotel’s environment friendly practices such as Energy Efficiency, Zero Solid Waste management goes hand in hand with aspects of the hotel that blends well with a green garden ambiance. Each of the exquisitely designed and magnificently appointed 292 rooms and suites, including the Presidential Suite with one indoor pool, blend seamlessly with the garden setting. ... more   less 
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Also Known As:
Itc Gardenia, Bengaluru Hotel Bangalore

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