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“superb hotel”

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ITC Gardenia, Bengaluru
Ranked #22 of 670 Hotels in Bengaluru
Reviewed February 7, 2013

we checked into room 1703 , a nice room with a small balcony.

The hotel is a fantastic property with greens all over and around .

below is my feedback

Room -
very nice rooms

Food-
good food

Service -
good intentions but a little inexperienced staff as at every level they forgot stuff and we had to remind them twice or thrice for all things big & small .

Over all -a great hotel ,good service and excellent location .
i'd give it 4 out of 5

we will definitely visit again .

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank voragaurav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this reviewResponded February 14, 2013

Dear Guest,

Thank you for sharing with us a detailed review on your recent experience at ITC Gardenia.

Your words of appreciation on the green environs, the accomodation & location brings us great pleasure however it is distressing to understand the qulaity of interactions & cuisine.
Your feeback has been reviewed with immediate action towards key area pertinent to associate trainings & reviews while cuisine quality is being assesed to enahnce the offering at hand befitting our discerning customers just as you

Our constant endeavor is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements.

This is an abberation & that the standards of service & quality reflective of the ITC Gardenia. Please allow us an oppurtunity to allow you experience our hospitality in the near future

Thank you for taking the time to share with us a detailed review, we do
hope your travels will bring you back to Bangalore

Looking forward to the pleasure of welcoming you back to the ITC Gardenia

Warm Regards,
Management ITC Gardenia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,519 - 1,525 of 1,909 reviews

Reviewed February 2, 2013

As a very frequent traveller in Europe, MEA and Asia, I can say that this one of the best stays I had for a long time. Great rooms, great service. Breakfast however needs work, staff is hectic and not organized when restaurant is busy. Food on the buffet is good, but nothing special.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Olbra555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this reviewResponded February 14, 2013

Dear Guest,

Thank you for sharing with us a detailed review on your recent experience at ITC Gardenia.
It brings the team great delight & motivation to note of your feedback during your reecent stay

Your words of appreciation on the accomodation & your feedback on having the best stay encourages us in our endeavor to consistently & constantly ensure we deliver towards our commitments.
However it is distressing to note of your feedback on the cuisine , specifically breakfast & the experience with our associates. This is certainly an abberation & not the expected service standards ITC Gardenia offers. While immediate training & reviews are being conducted across the furnished parameters, please allow us to assure you of superlative experiences going forward that echose our service ethos

Our constant endeavor is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements for discerning patrons such as you


Thank you for taking the time to share with us your constructive feedback, we do
hope your travels will bring you back to Bangalore in the near future.


Looking forward to the pleasure of welcoming you back to the ITC Gardenia.

Warm Regards,
Management ITC Gardenia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013

super hotel, excellent large rooms, central location. super food as always at ITC.

wonder why their check out system does not track original booking...we were billed for aiport transfers though it was part of the package. when we pointed this out on check out, they took some time to confirm that and reverse the charges.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jugz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this reviewResponded February 15, 2013

Dear Guest,

Thank you for sharing with us a detailed review on your recent experience at ITC Gardenia.
It brings the team great delight note of your feedback

Your words of appreciation across accomodation, location & cuisine ,encourages us in our endeavor to consistently & constantly ensure we deliver towards our commitment of quality service in an inspired setting

However it is distressing to note of experience at check out. This is certainly an abberation & not reflective of our standards . Please allow us an oppurtunity to offer you a seamless stay on your future visit, while we review & correct areas that need critical focus.

Our constant endeavor is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements.

Thank you for taking the time to share with us a detailed review, we do
hope your travels will bring you back to Bangalore in the near future.


Looking forward to the pleasure of welcoming you back to the ITC Gardenia.

Management, ITC Gardenia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2013

I stayed 3 nights in hotel for business in late January. Being a frequent business traveller, i have many years experience staying at 5 stars hotel in various countries. I found this hotel staff service is exceptional. Everyone goes out of their way to help from laundry, restaurant, front desk.. The room is good size, clean and comfortable. The food is very good in quality and value. I enjoyed every meal there. When I needed to have a late check out, the staff happily helped without such standard sentence of "the rooms are fully booked and we can keep the luggage for you." It was my birthday on the last day and the staff even make such special effort to celebrate my birthday for me.(thank you Yang) I will highly recommend this hotel to anyone going to Bangalore.

Stayed: January 2013, traveled solo
1  Thank HappyfeetAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this reviewResponded February 4, 2013

Dear Guest,

Thank you for sharing with us a detailed review on your recent experience at ITC Gardenia.
It brings the team great delight & motivation to note of your feedback during your stay at the hotel.

Your words of appreciation on the service extended by our associates, the quality of laundry, restaurant , front desk , accomodation & cuisine quality encourages us in our endeavor to consistently & constantly ensure we deliver towards our commitment of quality service in an inspired setting

ITC Gardenia, Bengaluru , Asia’s First LEED Platinum hotel , inspired by
the ‘Garden City’ of India , strives to create an indigenous experience
befitting discerning travelers & we are grateful to the many wondrous
opportunities bestowed to relentlessly pursue & establish ITC Gardenia’s
service hallmarks , as a beacon of ‘Responsible Luxury’ , while fulfilling
& surpassing expectations of our valued patrons such as you .


Our constant endeavor is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements.


It brings us immense pleasure & delight that you have extended your
gracious compliments to our team of associates, who have been recognized
for their promptness & efforts towards making your birthday memorable

Thank you for taking the time to share with us a detailed review, we do
hope your travels will bring you back to Bangalore in the near future.


Looking forward to the pleasure of welcoming you back to the ITC Gardenia.

Management, ITC Gardenia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

Stayed for two nights in late January 2013. Beautiful hotel with excellent service. The in-room features are amazing and the lobby/bar area is stunning. Everything is top notch. Ate in the Indian restaurant and the food was very good. Rooms included wooden sliding covers for the windows (completely covering them, blocking out light and noise), which was an amazing feature - first time I've slept in India with all street noise blocked out of the room.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sengar411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this reviewResponded February 4, 2013

Dear Guest,

We take this opportunity to thank you for your appreciation as it keeps us focused & inclined towards our commitment of quality service.

ITC Gardenia, Bengaluru , Asia’s First LEED Platinum hotel , inspired by
the ‘Garden City’ of India , strives to create an indigenous experience
befitting discerning travelers & we are grateful to the many wondrous
opportunities bestowed to relentlessly pursue & establish ITC Gardenia’s
service hallmarks , as a beacon of ‘Responsible Luxury’ , while fulfilling
& surpassing expectations of our valued patrons such as you .


Our constant endeavor is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements.


It brings us immense pleasure & delight that you have extended your
gracious compliments across the accomodation facilities & complimented the open air lobby that is an extension of Bengaluru salubrious weather.

We endeavor to ensure our guests enjoy their stay which includes sound proof glass, doubled glazed glass windows, wooden concealers to enhance sleep qulaity in addition to our slumber kit.

Thank you for taking the time to share with us a detailed review, & your feedback on our branded Indian cuisine restaurant Kebabs & Kurries

We do hope your travels will bring you back to Bangalore in the near future .

Looking forward to welcoming you back at ITC Gardenia

Warm Regards,
Management
ITC Gardenia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2013

We stayed in ITC for about 5 nights. We stayed in one of the tower rooms with balcony. The hotel itself is in the middle of the city. Once inside the hotel, it was all very peaceful. The lobby was very beautiful, lush green and the rooms were very clean and had all modern amenities including choice of different types of pillows.

Breakfast range was the best with choice of Indian, continental, french, japanese dishes. Their japanese restaurant has been voted as the best by BBC good food. Being an Indian, I didn't like the Indian restaurant as it was clearly catered to tourists and not authentic. We were very pleased with our stay and staff were all very professional and responded promptly. Given that Bangalore is not a tourist place, it would be an ideal place for those on business. It is in the center of the city close to MG road (shopping street) and UB mall (which has the skybar)

Room Tip: Higher the better with balcony
See more room tips
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank milli035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this reviewResponded February 4, 2013

Dear Guest,

We take this opportunity to thank you for your appreciation as it keeps us inclined towards our commitment of quality service in an inspired setting.


ITC Gardenia, Bengaluru , Asia’s First LEED Platinum hotel , inspired by
the ‘Garden City’ of India , strives to create an indigenous experience
befitting discerning travelers & we are grateful to the many wondrous
opportunities bestowed to relentlessly pursue & establish ITC Gardenia’s
service hallmarks , as a beacon of ‘Responsible Luxury’ , while fulfilling
& surpassing expectations of our valued patrons such as you .


Our constant endeavor is to consistently co create personalized, memorable
experiences with the highest quality of comfort & luxury befitting your
needs & requirements.


It brings us immense pleasure & delight that you have extended your
gracious compliments across the well appointed lobby, the choice of pillows on offer , accomodation & the peaceful setting the hotel exudes.

We are delighted to note of your experience & compliments of the inclusive yet exclusive breakfast display & your appreciation of EDO making it to the top of the list acrossJapanese restaurants in the country by BBC Good Food , while extending your appreciation to our team of committed associates & commending the location.

Thank you for taking the time to share with us a detailed review, we do
hope your travels will bring you back to Bangalore in the near future.


Looking forward to the pleasure of welcoming you back to the ITC Gardenia.

warm Regards,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2013

I was in Bangalore for business and stayed at this hotel where I also attended my meetings. The rooms are extremely large and well appointed. The bed is very comfortable and the rooms have good sound insulation. The hotel has an outdoor pool on the 12th floor, as well as the Lotus Garden as an outdoor attraction. Lobby, meeting and banquet facilities are open and generous and the meetings support/banquet service is excellent. The hotel has several restaurants. The Japanese restaurant Edo is outstanding. All other meals served at the hotel were very good as well and cover a variety of cuisines. The hotel is extremely well staffed, and everybody is very friendly and attentive. Especially the rooms are very well taken care of.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Schultheiss1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtITCGardenia, Manager at ITC Gardenia, Bengaluru, responded to this reviewResponded October 4, 2013

Dear Guest,

Greetings of the day to you...

Thank you very much indeed for sparing time to share with us such a delightful review on Trip Advisor.

We are delighted to know that you enjoyed our Service. We at ITC Gardenia are committed to quality service to ensure that our guests are comfortable and enjoy their stay.

We look forward to your continued visits and the pleasure of welcoming you back again in the near future.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Gardenia, Bengaluru

Address: Residency Road, Bengaluru 560025, India
Phone Number:
Location: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Bengaluru
#6 Romantic Hotel in Bengaluru
#10 Business Hotel in Bengaluru
#12 Spa Hotel in Bengaluru
#19 Luxury Hotel in Bengaluru
Price Range: $184 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Gardenia, Bengaluru 5*
Number of rooms: 292
Official Description (provided by the hotel):
ITC Gardenia is inspired by the beautiful garden city of Bengaluru. The hotel is conceived as a building set in a garden, where interiors and exteriors amalgamate into each other with the realm of architectural aesthetics and landscaping sensibilities. The spaces are organized around a sequence of gardens and landscaped areas. The Lotus pavilion set in the central court echoes the spirit of the historic Sri Rangapattanam. The sloping roof that express different levels, breaks up the building block and places the hotel in context by their reference to the traditional architect Bengaluru. The whole facade is in clay bricks which go hand-in-hand with the garden environment and subtly merging with it. The ethos of ITC Gardenia is ‘Forward to Green, Back to Nature.’ The hotel’s environment friendly practices such as Energy Efficiency, Zero Solid Waste management goes hand in hand with aspects of the hotel that blends well with a green garden ambiance. Each of the exquisitely designed and magnificently appointed 292 rooms and suites, including the Presidential Suite with one indoor pool, blend seamlessly with the garden setting. ... more   less 
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Also Known As:
Itc Gardenia, Bengaluru Hotel Bangalore

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