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“A luxurious oasis”

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ITC Gardenia, Bengaluru
Ranked #22 of 670 Hotels in Bengaluru
Reviewed March 4, 2012

An outstanding hotel. The lobby, rooms, restaurants, service are all top notch. Beyond the chaos of Bangalore there is the beautiful, relaxing lobby that is open to the outside. Beyond that, the Lotus Pavilion is a breath of fresh air - a perfect place to relax with a drink or a snack. The staff could not be more accommodating - both at my 5 am check-in or when we requested a lunch packed for our journey to Agra, or when I asked for a photo with the doorman. The rooms are very quiet and restful. I usually hate turndown, but I love how they arrange the slippers, the tea and scents for relaxation. Don't miss the gorgeous pool on the roof.

  • Stayed: March 2012, traveled on business
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Thank LBSanFran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this reviewResponded March 9, 2012

Dear Guest,

Thank you for taking the time to share with us such a wonderful reveiw on Trip Advisor.

The entire team feels proud & honoured to read your compliments.

Your recognition of our product & services is appreciated by all of us.

It is our endeavour to provide our guests with the highest levels of comfort & to make their stay truly memorable.

The team at ITC Gardenia is committed to quality service & your appreciation for our team is truly rewarding.

we are delighted to note that you enjoyed the lobby area, rooms, restaurants, services & the finer touches at turn down service.

The team joins me in looking forward to the pleasure of your continued visits to ITC Gardenia.

Warm Regards,
Management ITC Gardenia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,648 - 1,654 of 1,909 reviews

Reviewed March 4, 2012

In the least words possible "It's the best place to stay / dine / meet in Bangalore"

The rooms are fantastic; the best and most modern. Staff is polite and helpful. The restaurants are fantastic and business centres, board rooms are fabulous. The only thing one needs to be careful, is the high charges. The rooms are the most expensive in Bangalore and so is the restaurant and also the business centre.
If on a business trip and the objective is to entertain clients, then bargain well but book everything with the hotel. It's worth it.
If on leisure, then stay at this hotel, try out the restaurants, but. there are many good dining and lounging options in the vicinity.

  • Stayed: February 2012, traveled on business
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1  Thank visualiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this reviewResponded March 9, 2012

Dear Guest,

Thank you for sparing the time to share with us such a wonderful review on Trip Advisor.

The entire team feels proud & honoured to read your compliments.

Your recognition of our product & services is appreciated by all of us.

It is our endeavour to provide our guests with quality services in keeping with & exceeding expectations set.

We are delighted to note that you have enjoyed your experience & the team is committed to ensuring impeccable services at all times.

Thaank you once again for your recognition & look forward to the pleasure of your continued visits to our hotel.

Warm Regards,
Management ITC Gardenia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2012

I would rate it as a good buisness hotel for a short stay. Nice hotel, good theme and design of the rooms, cuisine was good. Breakfast had indian and continental and fresh fruits. Overall it is a good hotel. But It lacks the hospitality and friendly atmosphere as compared to some leading star hotels and resorts in and around Bangalore.

  • Stayed: March 2012, traveled as a couple
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Thank Columbus_777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this reviewResponded March 9, 2012

Dear Guest,

Thank you for sharing your experience on Trip Advisor & also for acknowledging our service levels.

While we are happy to note that you enjoyed the theme, hotel & cuisine, it is distressing to read your feedback on the hospitality & friendly atmosphere aspects.

We endeavour to review these elements of your feedback with immediate urgency & focus.

It is our utmost goal to provide our valued guests with warmth & impeccable hospitality .

These aspects has been an abberation & is not reflective of the quality service emulated by the team at ITC Gardenia.

Looking forward to the pleasure of having you with us, & assuring you of our best services in the future.

Warm Regards,
Management ITC Gardenia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2012

This is an outstanding hotel. The service, rooms and restaraunts are all very high quality. I come here for business regularly, and even when i arrive at 2am for check-in, the staff is ready and helpful. After returning from a chaotic commute, walking into the lobby is like entering an oasis of calm. on top of all that, this is a LEED certified platinum property, so its ecologically sustainable.

Room Tip: ask for a pool view
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  • Stayed: February 2012, traveled on business
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Thank Michelle-H6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2012

I have found this hotel to be one of the best I have had the pmeasure to stay in. The staff are exceedingly helpful and kind. All aminities are superb and everything is spotless.

I tried two of the onsite restaurants. The Indian was magnificent and the Japanese was very good. The price of the meals was relatively high, comprable to what you would pay in London. The one gripe I would have is that the restaurant staff keep asking for customer satisfaction forms.

The spa is nice and the service is professional.

Outside the hotel is India proper. At first I was surprised when I saw airport like security at the Hotel entrance but I came to accept it, in fact all luxury establishments I saw had them.

I didnt give top marks for location since the hotel was not very close to the meetings I had and Bangalore traffic is legendary.

I would highly recommend this hotel to anybody. Its a gem.

  • Stayed: February 2012
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1  Thank Miklos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this reviewResponded March 1, 2012

Dear Guest,

Thank you for sharing your experience on Trip Advisor & also for acknowleding our service levels.

We are happy to note of your experience at Kebabs & Kurries & EDO.

It is our endeavor to ensure cuisine quality are matched with befitting prices compatible to a luxury hotel.

Your feedback on restaurant staff requesting for customer satisfactions forms has been noted & we are addressing this through our learning & development cell focused towards customer sensitization.

ITC Gardenia is located in the heart of Bangalore however it is distressing to note of your experience with the traffic , which peaks prominently at business hours.

Thank you for your recognition & pertinent inputs, it is of utmost importance that we raise the bar on your future visits.

We look forward to the pleasure of having you back with us in the near future.

Warm Regards,
Management ITC Gardenia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2012

Stayed in ITC Gardenia for business. Staff are extremely courteous, The rooms are spacious and comfortable and the facilities, in particular the pool, are superb. The food is good.

I would be happy to stay here on my next visit.

Room Tip: I think all rooms would be equivalent in quality
See more room tips
  • Stayed: February 2012, traveled on business
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Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this reviewResponded March 1, 2012

Dear Guest,

Thank you for sparing the time to share such a wonderful review on Trip Advisor.

The entire team feels proud & honoured to read your compliments.

Your recognition of our staff, accomodation, facilities & cuisine is appreciated by all of us.

It is our endeavor to provide our guests with the highest levels of comfort & to make their stay truly memorable.

The team at ITC Gardenia is committed to quality service & your appreciation is truly rewarding.

Thank you once again & look forward to the pleasure of your continued visits.

Warm Regards,
Management ITC Gardenia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2012

We checked in quite late around 9pm in the evening, but the welcome was really awesome and the rooms are absolutely hitech and brand new. Japanese restaurent is quite nice and the captain helped in deciding the menu quite patientely. This is the place where I would go and stay back when I am back in Bangalore.

  • Stayed: December 2011, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Thank gupta_subodh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCGardenia, General Manager at ITC Gardenia, Bengaluru, responded to this reviewResponded February 24, 2012

Dear Guest,

Thank you for sparing the time to share with us such wonderful feedback on Trip Advisor.

The entire team feels proud & honoured to read your compliments.

Your recognition of our services & product is apppreciated by all of us.

The team at ITC Gardenia is committed to quality service & your appreciation of your recent experience is truly rewarding.

Thank you & looking forward to the pleasure of your continued visits to the ITC Gardenia in the near future.

Warm Regards,
Management ITC Gardenia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Gardenia, Bengaluru

Address: Residency Road, Bengaluru 560025, India
Phone Number:
Location: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Bengaluru
#6 Romantic Hotel in Bengaluru
#10 Business Hotel in Bengaluru
#12 Spa Hotel in Bengaluru
#19 Luxury Hotel in Bengaluru
Price Range: $184 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Gardenia, Bengaluru 5*
Number of rooms: 292
Official Description (provided by the hotel):
ITC Gardenia is inspired by the beautiful garden city of Bengaluru. The hotel is conceived as a building set in a garden, where interiors and exteriors amalgamate into each other with the realm of architectural aesthetics and landscaping sensibilities. The spaces are organized around a sequence of gardens and landscaped areas. The Lotus pavilion set in the central court echoes the spirit of the historic Sri Rangapattanam. The sloping roof that express different levels, breaks up the building block and places the hotel in context by their reference to the traditional architect Bengaluru. The whole facade is in clay bricks which go hand-in-hand with the garden environment and subtly merging with it. The ethos of ITC Gardenia is ‘Forward to Green, Back to Nature.’ The hotel’s environment friendly practices such as Energy Efficiency, Zero Solid Waste management goes hand in hand with aspects of the hotel that blends well with a green garden ambiance. Each of the exquisitely designed and magnificently appointed 292 rooms and suites, including the Presidential Suite with one indoor pool, blend seamlessly with the garden setting. ... more   less 
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Also Known As:
Itc Gardenia, Bengaluru Hotel Bangalore

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