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“Decent place”
Review of Melange Astris

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Melange Astris
Ranked #142 of 664 Hotels in Bengaluru
Kochi (Cochin), India
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Decent place”
Reviewed June 15, 2014

The size of the room was very big. It was big enough to accommodate a family of four - 2 adults and 2 kids - easily. The hotel is right on Richmond Road and is easy to locate and access. The breakfast buffet has a good spread. Very cordial service. And nice ambience. Highly recommended.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Aditya N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prabhu G, Front Office Manager at Melange Astris, responded to this review, June 17, 2014
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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179 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
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English first
mumbai
Level 6 Contributor
136 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed June 11, 2014

I have stayed in Citadines in Brussels and they are good hotels well managed. I booked the Citadines in Bengaluru based on this experience. I was disappointed. The room was OK, the light switches were so badly placed it took a while to switch out the lights. The only tea was green tea and some low grade soluble coffee to go with the tea coffee maker. The kettle was so feeble it took over 10 minutes to boil a cup of water. On the second day my wifi password expired at 08:00 am when the check out is 12 noon. I had another day reserved but no one made up the room. I saw a note that they had registered my DO NOT DIsturb and I should tell housekeeeping, which I did. When I came back in the night the room was unmade, cups dirty. At 3.00 am the toilet door locked and I could not open it. Luckily maintenance came and opened this for me. I think this model works with a few very good people. Here there were more people but not so motivated or trained.
Breakfast was very patchy, lousy tea and coffee, great South Indian food and choice of eggs.
I think this can work well with some changes to the rooms and a huge training of the staff.

Room Tip: I asked for a quiet room on a higher floor and got one on the first floor. No explanation on check i...
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rudetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prabhu G, Front Office Manager at Melange Astris, responded to this review, June 13, 2014
Dear Guest,

Thank you for your valuable. We regret that this incident left you with a negative impression.

As there may be other factors surronding this incident, we would appreciate it if you could please contact us at +91 9986309090, so that we can investigate this further and address the situation appropriately.

We look forward to hearing from you, giving us another opportunity to serve you better.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 9, 2014

We stays here for a month. The room and the bed is absolutely comfortable, and in the room we have a very nice kitchen so we can cook something. All the staffs in this hotel are friendly and helpful. In the morning we had breakfast next to the swimming pool. The swimming pool is very beautiful and clean but the only thing is that the water is too cold for me to swim. The view from the gym is awesome. We had a wonderful stay here, really feels like home!

  • Stayed May 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank daisytwtwtw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prabhu G, Front Office Manager at Melange Astris, responded to this review, July 4, 2014
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 8, 2014

I have been generally impressed by the ambience, service, stay and value for money. some improvements in terms of certain amenities would certainly do a world of good. My experience with most of the staff is good barring a guy named Karthik at the front desk - he is rude and argued with me.even on other instances he talks too much.he certainly needs some more training in terms of customer relationship .otherwise people in general are good.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aditithetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prabhu G, Front Office Manager at Melange Astris, responded to this review, July 4, 2014
Thank you for taking time to provide us your feedback.

As discussed, you are satisfied the way we handled the incident, thank you for extending your stay with us, by giving us another chance to show our actual international service standard.

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 4 Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 12, 2014

Stayed here while shifting to Bangalore. The hotel was chosen by the Company and I just had to accept.

Everything about the place was just about average. The staff is very less and the rooms are always occupied hence the service is usually slow and many a times you have to call them twice.

The breakfast was decent but gets monotonous and boring for people on long stays. The restaurant was always full and most of the times it was difficult to find a place to sit even.

They don't have a restaurant of their own but plenty of places around that deliver to the rooms.

The rooms are functionally well equipped and neat.

The location is at the heart of the city and very approachable using public transport, that is a major plus.

Room Tip: Take one which is not facing the road to avoid the traffic noise.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abhishek J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vignesh18, General Manager at Melange Astris, responded to this review, January 13, 2015
Greetings !

Thank you for your time and appreciate your feedback . We have worked on the feedback provided by you and encourage you to give us an another opportunity to serve you . We look forward to Welcoming you again at Citadines Richmond Bangalore

Warm Regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 14, 2014

We stayed in Citadines in December 2013 with our two small children. Staff are friendly and the room we booked was clean with comfortable bed and furniture. On our arrival as our children were tired they were taken directly to the room with their mother while I completed the check-in formalities. This was a good gesture from the staff. The breakfast selection is good but the service can be improved. Room service is not very good. we ordered a Cesar salad and buriyani. Cesar salad is nothing like a cesar salad i had and buriyani was very oily.

The have a collection of food menu from the nearby restaurants to order. Most of our dinners we order from those restaurants. It would take about 30 minutes for delivery and the price is reasonable and the food is tasty. Our favorite was a Chinese restaurant (forgot the name) kids love their food.

One day before our departure we found our room was not attended and cleaned. This was a bit let down as we were getting very good service from the room attendant through out our stay. As we were leaving on the next day we did not mind much about that. Room can become a bit cold at night as the windows are not insulated and it can be noisy from the traffic below. They have a self service laundry on a lower floor with dryers free of charge. This would be useful if you are staying longer. Overall we enjoyed our stay and would recommend to stay in this hotel.

Room Tip: We booked a Studio Premier, which has two queen beds and a dining table and sitting area including a...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ibrey72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRB_India, General Manager at Melange Astris, responded to this review, March 18, 2014
Dear Guest

Thank you for choosing to stay at Citadines Richmond Bangalore and taking the time to review us on TripAdvisor. We are glad to note that you enjoyed your stay with us.

We did, however read with concern about the incidents where we failed to meet your expectations. This has been addressed with the team and assure you that this is not the usual service standard that we strive for.

We hope to welcome you back to Citadines Richmond Bangalore and give us the opportunity to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mangalore
Level 4 Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 8, 2014 via mobile

I have been staying regularly in ascot group apartments. But the front office staff here are very rude.
Online member rate entitles for an up grade, the staff here will fool people, unless one reads the fine print and will try and push horrible rooms.
Please stay here only if you are okay with rude behaviour.

Stayed March 2014, traveled on business
Helpful?
1 Thank ranjalashwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRB_India, General Manager at Melange Astris, responded to this review, March 19, 2014
Dear Guest

Thank you for choosing to stay at Citadines Richmond Bangalore. I am most concern to read about the unpleasant experience you encountered during your stay here. This is not the service standards we strive for.

As discussed with you last week, this matter has been addressed with the team. We hope to welcome you back at Citadines Richmond Bangalore once again and give us the opportunity to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melange Astris

Property: Melange Astris
Address: Richmond Road | No.1 Langford Gardens, Bengaluru 560001, India
Location: India > Karnataka > Bangalore District > Bengaluru > Richmond Town
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #142 of 664 Hotels in Bengaluru
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Melange Astris 3.5*
Number of rooms: 96
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