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“Dissatisfied”

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Fortune Park JP Celestial, Bengaluru
Ranked #86 of 668 Hotels in Bengaluru
Reviewed December 17, 2013

I was on this hotel in first week of December, 2013 while on a business trip, I was with my spouse. The hotel is located in a central location in Bangalore. The hotel rooms are of average size with small bathrooms. The bathroom was not clean enough and the toiletries were insufficient. The towels provided were not clean and heavily scented to prevent any bad smell. The staff needs a lot of training, as they were not prompt enough. The room service was poor, I had to ask them several times a day, to get the room cleaned once in a day. Coming to the restaurant, the food was spicy and the same food was repeated over the day. The reception area and Reception staff were nice. The only solace. They claim to be a 4-star property, but it is not. Will I stay there again ? No way.

  • Stayed: December 2013, traveled on business
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Thank AwesomeAnand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPJPC, General Manager at Fortune Park JP Celestial, Bengaluru, responded to this reviewResponded December 20, 2013

Dear Sir,

Thank you for your feedback on tripadvisor.I have taken note of the concerns raised by you and will take it up on a priority basis. We were also attempting to establish contact with you based the details provided by you in order to get a first hand account of your experience. I request you to share your contact details with us . Please treat this experience in isolation and give us an opportunity to be of service in future in order to demonstrate the difference.

Regards
Sanjay Pant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (483)
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329 - 335 of 483 reviews

Reviewed December 15, 2013

Great location in the centre of the city but away from the madness of MG Road (not too far either). Amazing staff - they have kept the dinner going beyond 11pm once when my flight got delayed, always accomodated checkout/other requests. I have also held conferences there which went like clockwork. Good gym/other facilities, buffet dinner/breakfast with a wide variety of delicious food.

  • Stayed: March 2013, traveled on business
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Thank PNJ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPJPC, General Manager at Fortune Park JP Celestial, Bengaluru, responded to this reviewResponded December 16, 2013

Dear Sir,
Thank you for your feedback. I am glad to learn that you are happy with our product and services. I look forward to receiving you back at the hotel.
Regards
Sanjay Pant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

Good check-in .. smooth..Lady at Reception named poornima very helpful.Was upgraded to a suite since lots of empty rooms were there due to Diwali day.. Rooms are adequate although could have been better for a 4 star hotel..food at Breakfast and Dinner was quiet good with variable dishes day on day....Good taste..Although had an argument when I was charged for a drink which was served when having dinner, was asked to taste it as a Chef's new taste, but was charged for it later on , which I think was atrocious as charging for tasting a drink offered !!!!!!... On my objection was refunded at reception!.. Barring this incident , it was good stay.. Staff are very Polite and helpful...one thing was strange that since jet airways have a tie up with this hotel for reward points, they said they had no IDEA ..of this..!!!!!

Room Tip: suites are quiet okay compared to standard rooms...
  • Stayed: November 2013, traveled with family
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1  Thank nay024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPJPC, General Manager at Fortune Park JP Celestial, Bengaluru, responded to this reviewResponded December 16, 2013

Dear Sir,
Thank you for your feedback. I am glad to learn that you are happy with our product and services.I have taken note of your experience at dinner and taken measures to ensure it is not repeated. I look forward to receiving you back at the hotel.
Regards
Sanjay Pant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

Staying at Fortune JP celestial was like second home. Although I could spend only a few hours for a quick nap, but it was quite refreshing. The check in was swift even at the wee hours. The temperature was just perfect in the room. Overall it was a good experience.

  • Stayed: December 2013, traveled on business
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1  Thank drvivekgarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPJPC, General Manager at Fortune Park JP Celestial, Bengaluru, responded to this reviewResponded December 16, 2013

Dear Dr Garg,
Thank you for your feedback. I am glad to learn that you are happy with our product and services. I look forward to receiving you back at the hotel.
Regards
Sanjay Pant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

This is a typical busy downtown hotel like any other indian cities. Nothing special to call it Fortune in fact but location makes it 'Fortune' - as real estate is too costly. But interiors were somewhat better. Room given was large. Fruit basket was loaded. Large area of in-room dining table, bed was large with a 3 piece sofa set - one could nicely sit back and chat over internet. Free wifi for 4 hours. Bathroom cleanliness in south indian overall is poor as its mostly musty hot climate and hard water leaving deposits on marbles or sanitary ceramic wear in bathroom but they could make more effort or use suitable products. Unlike other fortune hotels - may be bacause its a franchisee (JP Hotels) a large Soap dispenser in shower and no individual toileteries. Good buffet breakfast menu but in fact dining room was crowded with waiters than guests as Many Indians have bad habit of calling everything on table when waiters are around and the concept of self-serve buffet just remains on sign boards. This should be discouraged. This is for a Busy business traveller and has no great views outside windows - thanks to the pathetic indian infrastructure planning. Many luxury hotels with nice standing were spoilt by government's horrific looking bridges and flyovers constructed too late and so close to residential buildings so vehicles may just one day hit your room window if they jump over the bridge.

  • Stayed: October 2013, traveled on business
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1  Thank IndianTravelLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPJPC, General Manager at Fortune Park JP Celestial, Bengaluru, responded to this reviewResponded December 16, 2013

Dear Sir,
Thank you for your feedback. I am glad to learn that you are happy with our product and services. We've taken note on your observation regarding the bathroom and working towards improving the same. I look forward to receiving you back at the hotel.
Regards
Sanjay Pant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013

Centrally located hotel in Bangalore. Nice and big sized rooms. Staff are welcoming. Being centrally located the hotel does not have a good view outside your rooms, though. Room service food should include some more variety of continental foods. Breakfast is the usual.
The plus was the room was spacious and the bed had a good sleep factor.

  • Stayed: November 2013, traveled on business
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1  Thank shankhas003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPJPC, General Manager at Fortune Park JP Celestial, Bengaluru, responded to this reviewResponded November 24, 2013

Dear Sir,
Thank you for your feedback. I am glad to learn that you are happy with our product and services. I look forward to receiving you back at the hotel.

Regards
Sanjay Pant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013

Location : Is in the middle of the city. And too much crowded.Looks like whole Bangalore has too much traffic and pollution. The road outside is too busy and too much noise.

Hotel: We to start with the hotel really does not look like its a Fortune hotel comparing to the ones in North India. The amenities are too old and quality for the same is also not good. The hotel surely needs a lot of renovation. Rooms look like built in 1970's. Everything in the room is too old. Also the walls are too thin. You can hear what is on T.V in the next room or people talking etc. , it was too disturbing. One cannot sit and work. The sofa in the room was dirty / T.V too small.

Food : I tried the breakfast & dinner buffet and both were below average. The quality and taste of the food needs to be much better. Plus i ordered mezze platter once and they served me Veggie pakoras in the name of falafels. Hummus didn't taste like it does in other parts of the World.The paneer was too hard in paneer tikka , loads of oil in some of the kebabs. Someone please look into the recipes used. The staff is fine and helpful.

Amenities : They have a small gym & swimming pool ( in the new wing) which was closed when i went.You really have to cross a bridge to go to the other wing and just outside the swimming pool was a kitchen. Too much dirt thrown outside was smelling really bad.

Wifi: 4 hours free per day works fine in the room.

The price they show online really does not justify the hotel quality. I booked good in advance hence got a better deal but still i was expecting Fortune quality and am really disappointed with the hotel.It is surely a black spot on Fortune.

  • Stayed: November 2013, traveled on business
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1  Thank SumitIndianTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPJPC, General Manager at Fortune Park JP Celestial, Bengaluru, responded to this reviewResponded November 24, 2013

Dear Mr Sawhney,

Thank you for your feedback on tripadvisor.We have taken note of the concerns raised by you and will take it up on a priority basis to ensure a better experience in future.

Regards
Sanjay Pant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fortune Park JP Celestial, Bengaluru

Address: 5/43 Race Course Road, Bengaluru 560009, India (Formerly Fortune Park BBD, Lucknow)
Location: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #86 of 668 Hotels in Bengaluru
Price Range: $61 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fortune Park JP Celestial, Bengaluru 3.5*
Number of rooms: 129
Official Description (provided by the hotel):
Fortune Park BBD is a contemporary, full service hotel conveniently located near Hazratganj - the iconic commercial centre of Lucknow. ... more   less 
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