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“Not worth staying there!”

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Fortune Park JP Celestial, Bengaluru
Ranked #83 of 666 Hotels in Bengaluru
Reviewed July 20, 2013

ITC group should not keep their old stars, even under a different brand name. This is impacting their reputation. There has been zero invetment in this hotel since many years. This cannot be sustainable. I had the chance to be given a large Club room. At first it looks ok although oldish.
The bedsheets can be soft.. they have been washed so many times.. Look at the table surface on the picture.. and look at the extension power cable given to me as there is no socket on both sides of the bed...! Not professional at all.. Wifi did not work and I had to call 3 times to expedite the technician. Then it worked but you cannot connect a laptop and an iPad in the same time, too bad.
Views from my 3rd floor room are not exciting (elevated road)... Breakfast is only for locals and I saw a cockroach running close to the (dry) bread..

Surprising to arrive in front of the lobby by taxi after having to go by the underground carpark. Not the best effect!!
Price is reasonable but do not come here if you are in vacation. Even for business, I will avoid as it does not meet any of the international standards. This hotel needs closer management and attention to details.

  • Stayed: July 2013, traveled on business
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Thank Laurent P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPJPC, General Manager at Fortune Park JP Celestial, Bengaluru, responded to this reviewResponded July 24, 2013

Dear Mr. Laurent,
Thank you for your feedback. We are addressing the issues raised by you to provide you a better experience of our product and services in future.

Regards
Sanjay Pant
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (482)
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358 - 364 of 482 reviews

Reviewed July 14, 2013

Had a terrible experience when we went there to attend an engagement party. We reached the main entrance and there was valet parking available. I had kept my small hand bag inside the dashboard locker which contained a 1000 rupee and a 100 rupee note, inside one of the zippers. After being there for about two hours, when we got the car back, I checked the bag and was astonished to find the 1000 rupee note was missing.
I met the security head and complained about the kind of security they are providing. He was very reluctant to accept what had happened.

These kind of incident leave a bad mark on people's mind and I am sure I will stop believing on valet parking anymore. Just coz of these set of cheap people servicing in such a big hotel, people stop visiting those places. I am sure I will NEVER visit this hotel and suggest others too NOT to visit this either (may be at their own risk).

I always believe in writing reviews in TripAdvisor when I am really impressed about any place or hotel. But, this time I couldn't resist myself and want others not to face the same situation.

  • Stayed: July 2013, traveled with friends
    • Location
2  Thank Gitashree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPJPC, General Manager at Fortune Park JP Celestial, Bengaluru, responded to this reviewResponded July 14, 2013

Dear Ms. Gitashree,

Thank you for the feedback. I am distressed to know of your experience during your visit. Please allow me to investigate the matter and revert to you.

Regards
Sanjay Pant
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013

Stayed here for 2 days on a business trip. The rooms were fantastic. Support from staff fantastic. the stay was actually way better than I had expected it to be.
Rooms are very nice and clean, and the breakfast was great. Overall it was a lovely stay

  • Stayed: November 2012, traveled on business
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Thank Parul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPJPC, General Manager at Fortune Park JP Celestial, Bengaluru, responded to this reviewResponded July 24, 2013

Dear Ms Parul,
Thank you for your generous words.We look forward to meeting you in person on your next visit to the hotel.

Regards
Sanjay Pant
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

I stayed 5 nights wef 27th June 13. The check in unlike other hotels was very smooth and staff was very accommodative. The room was neatly done up and it was cosy. Two things bugged me throught out the same. The breakfast spread was monotonous save for 1 dish which was changed. It was very boring to eat the same thngs continuously. They really need to work on this and ensure that they look after the guests who stay longer. Other issue was that the Gym even though specified opening time is 6 am, it never really opens and opens only when we request them to do so. That too they do not give importance to placing the towels, water, lights, music etc and no one is there to monitor and ensure guests are comfortable. Apart from the abv, Hotel staff was very courteous and accomodative. The GM Sanjay Pant was also easily approachable.

  • Stayed: June 2013, traveled solo
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1  Thank captain063mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

I stayed for one nights during this visit on 27 June 2013 and has a wonderful experience and stay. This hotel takes care to provide all basic amenities that you requires. The staffs attitude and their service is indicative of the Head of the Hotel keeping the Guest before everything and thus ensuring a comfortable stay. The breakfast has a large varieties of food and the food are very tasty.Rooms are good comfortable without any disturbance. A good place to stay on a business trip to Bangalore,

Room Tip: All Rooms are Good leave it to the Judgement of the Hotel Staff.
  • Stayed: June 2013, traveled on business
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Thank sandeepdelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

As a corporate administrator, all bookings are taken care with atmost care and perfection. The rooms are cosy and just to the corporate budget. All my peers have enjoyed staying here and really relished the buffet served over here. A good sales team who understands your need and customize the accordingly.

  • Stayed: May 2013, traveled on business
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1  Thank george009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2013

I stayed for 3 nights and has a wonderful experience and stay. This hotel provides you everything that you requires. The staffs attitude and their service have taken my heart away. The breakfast has a large varieties of food and the food are very tasty. Locate at a peacefully area away from traffics of Bengaluru, it give a pleasant feeling and i have ever seen such a positive thinker and hotel manager - Mr. Devender took of us utmost care.

Room Tip: suite rooms are better as per their charges.
  • Stayed: June 2013, traveled with family
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Thank Devendra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fortune Park JP Celestial, Bengaluru

Address: 5/43 Race Course Road, Bengaluru 560009, India (Formerly Fortune Park BBD, Lucknow)
Location: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #83 of 666 Hotels in Bengaluru
Price Range: $62 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fortune Park JP Celestial, Bengaluru 3.5*
Number of rooms: 129
Official Description (provided by the hotel):
Fortune Park BBD is a contemporary, full service hotel conveniently located near Hazratganj - the iconic commercial centre of Lucknow. ... more   less 
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