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“Good and clean hotel, bad attitude” 3 of 5 bubbles
Review of Grand Mercure Bangalore

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Grand Mercure Bangalore
Ranked #69 of 649 Hotels in Bengaluru
Certificate of Excellence
Level Contributor
97 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Good and clean hotel, bad attitude”
3 of 5 bubbles Reviewed November 2, 2012

I stayed at the Grand Mercure Hotel for 2 nights towards the end of October 2012. Nice hotel, good location, well-appointed rooms, good food but very bad attitude. I forgot my mobile phone charger in my room and realized it only after I came back home. When I called up the front desk, they told me that the charger had been found. If they were to courier it to me, they said, I will need to pay them courier charges.

Charging your customer to courier a mobile phone charger that he accidentally forgot? Odd, but I agreed. I asked them their bank account number so that I can transfer the money through internet. They refused, saying that the only option is credit card authorization. For that, I needed to fill up a form and send them scanned copies of the front-side and back-side of my credit card. I requested them to allow me the wireless transfer option, since the backside of the credit card is sensitive and private information. Not only did they refuse to give me an alternate option, they also insisted that till the time I don’t give them money (send them scanned copies and authorization form duly signed) they will not courier me my charger.

Sorry, but this attitude is unacceptable. I spent almost Rs25,000 for just 2 nights (including meals and airport transportation), and they could not spend a paltry sum to courier me my charger, knowing I made an honest mistake. I told them I will send them the scanned copies but it might take some time, since I am a very busy man and could scan only at home. I don’t like to scan private documents in office. The hotel did not budge.

Phone chargers are very important and we become very handicapped and the hotel front desk was worried about the courier charges? Ideally, the hotel should absorb the courier charges, as part of good customer service. Some years back, I had forgotten my phone charger at Taj Hotel, Nashik. They instantly couriered me the charger and DID NOT charge me a single penny. That is called customer service. To charge your customer for such paltry charges, and then not to trust your customer, speaks volumes of how much important Grand Mercure gives to its customers.

I had to finally request my friend in Bangalore to get my phone charger picked up from the hotel and courier it to me himself.

The hotel's bad attitude has left a sour taste in my mouth and was an unfortunate experience in an otherwise good stay in Bangalore.

Room Tip: Rooms overlooking the main road and children's park (beyond) are good, but all rooms appear to b...
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  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Kayezad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tejus J, General Manager at Grand Mercure Bangalore, responded to this review, November 6, 2012
Dear Guest,

Thank you for taking the time to tell us about your experience at the Grand Mercure Bangalore.

Request you to accept our sincere apologies as we were unable to provide you with our bank account details to allow you to transfer the funds.

However we do keep our guests informed regarding their belongings being left at the Hotel and the charges applicable for having the items couriered to them. We request our guests for a credit card authorization as it is required for us as per the standing instructions from the bank and it becomes mandatory for us to complete these formalities.

I have taken a note of your feedback and will take the necessary measures to ensure that these incidents do not repeat in the future.

Regards

Warm Regards
Tejus Jose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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435 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
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Bengaluru, India
Level Contributor
366 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
5 of 5 bubbles Reviewed October 29, 2012

I recently hosted a party at their By the Blue poolside bar-restaurant and was really impressed by the food, the service and all the arrangements. I do frequent the restaurants and have to say that their standards are pretty good too. While I haven't stayed in the hotel myself, all my friends who have, have only good things to say about it.

  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ShareKhan4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tejus J, General Manager at Grand Mercure Bangalore, responded to this review, November 6, 2012
Dear Guest,

Thank you for your positive comments regarding your experience at By the Blue.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience.

Warm Regards,
Tejus Jose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed October 14, 2012 via mobile

Stayed for a week there recently. Was disappointed to be given a smoking room when a non smoker and no other rooms available; that made the stay a bit annoying as you really knew it was a smoking room each time you opened the door, quite overpowering lingering odour. That aside it's a pretty good experience. The room was spotless and facilities in room very good. Thankfully an excellent shower. TV showed many multi nation satellite channels. Small balcony. Air con works well. Small kitchen which I didn't use. 2 restaurants. Had excellent Indian food in good location by pool in Into the Blue, other restaurant for breakfast and dinner was also good and open late. Service in both friendly and fast. Everyone is very friendly and polite here and would have no hesitation in coming back again. But would check on room availability if you are non smoker and care about that

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bear858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tejus J, General Manager at Grand Mercure Bangalore, responded to this review, October 16, 2012
Dear Guest,

We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We completely agree that the room preference for smoking & non smoking room should be provided. I will personally get this checked so that such issues dont occur again.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Warm Regards,
Tejus Jose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 10, 2012

The hotel is great, I preferred the restaurant blue by the pool, is a great environment for dinner or lunch and the main cuisine is Indian, but other food is availabe
12th main the breakfast restaurant offers a good choice of cuisines.
The pool is excellent and well presented and maintained
The rooms are very comfortable and have a kitchen and utensils if you wish to cook yourself.
Wifi works well and there are many channels available on the TV.
The hotrel is located away from the business districts so there is travel to get to offices, but the upside is that it is located in a lovely residential area with a superb walking park adjacent.

Room Tip: I was on the 3rd floor and have no complaints about noise or any other issue (was overlooking the en...
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Des P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tejus J, General Manager at Grand Mercure Bangalore, responded to this review, October 12, 2012
Dear Guest,

It was a pleasure having you stay with us whilst your visit to Bangalore and we sincerely appreciate you taking time to post a review of our hotel on Trip Advisor.

We thank you for complimenting the food choice. It will give me great pleasure to share your comments with team – I know how much they will appreciate what you have said.

My team and I hope to welcome you back soon.

Warm Regards,
Tejus Jose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed September 28, 2012

Was booked here by a company and had no clue what to expect. My stay turned out to be excellent - the room was large and well appointed. The little attached balcony was tiny, but sufficient to step out for the morning cuppa and enjoy the famous bangalore weather. While there also spotted a small park with folks walking around so went down for a stroll myself - it seems to be a well-kept secret in a rather nice part of the city. the park wasnt big or anything, but was great given what most hotels in Urban india offer. One other bit I really enjoyed was the restaurant - excelllent outdor seating, lots of flowing water. Given that the hotel is away from main roads, it was quiet and pleasant. Highly recommend !

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Chetanmahajan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tejus J, General Manager at Grand Mercure Bangalore, responded to this review, October 12, 2012
Dear Mr.Mahajan,

Thank you for reviewing us on Tripadvisor. It is always a pleasure to receive positive feedback.

We are glad to know that you have enjoyed your stay. We have started encouraging our guests to use this park for the morning/evening stroll or jog as an initiative for a healthy life.

We look forward to welocming you back.

Kind Regards,
Tejus Jose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gdynia, Poland
Level Contributor
133 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed September 19, 2012

It was my 4th time in Mercure in Bangalore and another pleasant experience. I'm not sure why, but this time Ii was given a bigger room, maybe because I'm a regular guest :).Food delicious as always and I gained 4 kilos in two weeks...

Tip for the transportation. The hotel caps are extremely expensive. Try to use city cabs, it is not that difficult.

  • Stayed May 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bartos999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tejus J, Manager at Grand Mercure Bangalore, responded to this review, September 27, 2012
Dear Guest,

Thank you for your review. We are glad that you enjoyed your stay with us. I will share your comments with my team.

Looking forward to welcoming you on your 5th visit.

Warm Regards,
Tejus Jose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
1 review
4 of 5 bubbles Reviewed September 9, 2012

Went for an office party.Good ambiance, good service, good place for an evening chill out. i enjoyed the food, and music. Its near Koramangala BDA Complex,located in a quite neighborhood. Highly recommend this hotel for business or Friends trips. the service was promt the hotel pool is lovely to spend the evening with friends. The hotel is located little outside the city

  • Stayed September 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rami434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tejus J, General Manager at Grand Mercure Bangalore, responded to this review, September 17, 2012
Dear Guest,

Thank you very much for taking the time to share your feedback on Trip Advisor.

I was very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

We all look forward to welcoming you again on your next visit to Bangalore in the near future.

Warm Regards,
Tejus Jose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Bangalore

Property: Grand Mercure Bangalore
Address: 12th Main | Koramangala, Bengaluru 560034, India
Phone Number:
Location: India > Karnataka > Bengaluru > Koramangala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #69 of 649 Hotels in Bengaluru
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Mercure Bangalore 5*
Number of rooms: 126
Official Description (provided by the hotel):
Grand Mercure Bangalore is located in the upmarket Koramangala area and only 5km from multinational companies and IT parks at the business district. Besides being located close to the city center, the hotel is only 45km from the airport. Highlights of this all-suite hotel are built-in kitchenettes and private balconies. First class facilities ranging from Princess Floor, 24 hr in-room dining, WiFi, fitness centre, boutique, swimming pool, spa, travel desk, web corner, restaurants and bar make the hotel ideal for business, leisure as well as extended stays. Several software companies are located in Koramangala and also it is home to many educational & medical institutions. The hotel is ideally located and easily accessible from business locations, notably Embassy Golf Links Domlur, Hosur Road, Electronics City, Sarjapur Outer Ring Road, Bannerghatta, Old Airport Road and MG Road at the center of Bangalore. ... more   less 
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