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“luxury but wrong location and service”

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The Zuri Whitefield Bangalore
Ranked #32 of 726 Hotels in Bengaluru
Certificate of Excellence
Reviewed March 13, 2012

So before we start lets be straight, there are very many luxury hotels in India charging near European rates and thus in a low cost country they need to show an above average attention to detail and service in order to receive the same accolades

The Zuri is located near IT companies but all at a cost of a Hotel Car, as they point blank refuse to order transport from any other provider. So please note that if you have to go to Electronic City it will be a 1.5 hour journey each way.

Walking out at night is not advisable and again if you wish to go to say MG Road, which is in the center of Bangalore that would also be about a 1 hr 20 minute trip each way, again in a hotel car.

If you want picked up and returned to the Airport then your best bet is to upgrade your room as that will then be included, as will drinks in the evening, though the selection is limited.

Overall I found this hotel lacking in service and the staff difficult to deal with. Note I have travelled extensively in India and this is the 1st time I have actually come away from a hotel happy to be leaving it behind and vowing not to return. Make your own judgement.

Room Tip: Upgrade for the extra benefits otherwise all the rooms are fairly much the same standard
See more room tips
  • Stayed: February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank GlobalRoverMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mohantydev, Executive Assistant Manager at The Zuri Whitefield Bangalore, responded to this reviewResponded March 27, 2012

Dear Guest;

Greetings from "The Zuri Whitefield, Bengaluru"!

At the outset allow me to thank you for your stay and feedback.

However, I would like to clarify for you and other readers that the Hotel being a Business Hotel located in Whitefield region is extremely convenient for most corporate travelers, especially who wish to unwind in a hotel that caters to their business needs primarily within the vicinity.

Bangalore is divided into 04 major districts Central Business District that is close to MG Road, Whitefield that hosts a lot of Corporate and IT set-ups , Devanhalli under development phase and Electronic City with its share of IT business. Logistically these areas are at-least 01 hour apart due to Bangalore’s traffic challenges if not for any other reason.

For all guests of the hotel closest mall is less than a Kilometer to cater to their needs of shopping, besides the host of other malls that are present within the 03 kilometer radius.

Our Hotel is subject to continuous product, process, service audits as per the exacting Preferred Hotels and Resorts standards and norms.

To sustain these standards the Hotel engages Travel desk vehicles that are compliant with these standards of excellence. The option of undertaking private taxis is still available for guest who wish to utilize the services of other operators.

The feedback pertaining to responsiveness from team members, has been addressed by our senior management staff along with the training cell to ensure our guests continue to experience flawless product and services.

We do look forward to welcoming you once again on your next visit.
Warm Regards,
Dev Mohanty
Executive Assistant Manager-Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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932 - 938 of 1,117 reviews

Reviewed March 13, 2012

I have been visiting Zuri 6-7 times over the last two years, In the beginning it was overwhelming! Fantastic rooms, fantastic service, I truly felt like a princess.

But over the years, standard has unfortunately been dropping. Last time we had massive problems at the roof top restaurant, the minibar in the room was leaking water right down in my suitcase and the internet is consequently not working on the first day...

My visit this time, started with getting a room that was already in use by somebody else. I am glad that I did not get into an embarrasing situation, but that is simply not good enough. And unfortunately it is not the first time that it has happend. So a good tip would be to always use the key chain :-)

The rooms are beautiful, but a bit of renovation would be in place for a 5 star hotel. Last time there was problems with the minibar leaking water down into my suitcase, this time the mirror in the bathroom is full with brown spots that makes the bathroom look really worn and old.

I sure hope that Zuri will improve, a better service and a bit of renovation would do the trick.

  • Stayed: March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank Charl8Louise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mohantydev, Executive Assistant Manager at The Zuri Whitefield Bangalore, responded to this reviewResponded March 16, 2012

Dear Guest;

Greetings from "The Zuri Whitefield, Bengaluru"!

At the outset allow me to thank you for your stay and feedback.

We have noted with concern your comments pertaining to the functionality of the minibar and the room assignment.

Your feedback has facilitated us in addressing the specific area of concern and the same has been rectified.

Please feel free to contact me whenever you are in Bangalore , I would be delighted to assist you personally.

Warm Regards,
Dev Mohanty
Executive Assistant Manager-Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2012

This was my maiden visit to the Zuri hotel in Whitefield, Bangalore!! Trust I did not even expect this kind of a hotel to exist amongst the I.T clutter of the place. Fantastic location, just minutes away from all I.T companies. Spacious rooms with a royal touch in décor; personally I felt like a king sitting on the maharaja chair!! The prints of black & white wow a real royal feel.

The team to serve you in restaurants or housekeeping; very young & dynamic; the oddest of oddest request of mine was also taken care of; Kudos to the management team there. The food lovely; I was on a business trip and hence the breakfast had to be quick and hearty – which it was every single day. The team at the restaurant Kahwa was fantastic – they knew I take orange juice with 2 slices of brown bread and poached eggs!! Every day it was kept ready for me.

The GRE & Travel Desk (slightly expensive) – but no complaints were absolutely fantastic; the duty manager Eric got my tickets done for the safari at the Banergatta zoo!!

Sake is a must to dine if there – just let Sanjay the rest capt there know your requirements & he shall craft an awesome menu for you to dine & enjoy; Chef Thapa was great with his food.

Over all 9/10 for the hotel; yes the building is almost 4 years old needs paint touch up on the exteriors but the team and the hotel itself – is very lively and particularly the eye for details at every levels.

Bling had a event with a local flavor Dj; nice party with glow in the dark concept!! Really bogeyed the whole night!!

Will surely return but this time with my girl friend to party whole night!!

Room Tip: I stayed on the 8th floor!! Good floor: West Wing
See more room tips
  • Stayed: February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aditya b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mohantydev, Executive Assistant Manager at The Zuri Whitefield Bangalore, responded to this reviewResponded March 16, 2012

Dear Guest,

Greetings from "The Zuri Whitefield, Bengaluru"!

At the outset allow me to thank you for your stay and feedback.

We are grateful for your kind comments on the product and services. Our endeavour is to be continuously engaged as a professional yet friendly team for our invaluable guests.

We are certain, your feedback shall facilitate us in consolidating upon our strengths and improve further on our standards.Thus enabling our valuable guests to experience better services in the Hotel.

Please feel free to contact me whenever you are in Bangalore , I would be delighted to assist you personally.

Warm Regards,
Dev Mohanty
Executive Assistant Manager-Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2012

Overall, The Zuri is a very comfortable place to stay in Bangalore. While the bathroom linens are somewhat worn, the overall cleanliness of the facility and the hospitality of the staff make that shortcoming easier to accept. This was my second time staying at The Zuri and for whatever reason the overhead air conditioning bothered me more this time than last. That is not an easy fix, however.

From the pleasant smell of the elevator to the wide variety of food available both in the morning and in the evening to the focused attention provided by the staff, this is a good place to stay when one is far away from home. And I must say I very much enjoyed my meal in the Italian restaurant on the first floor. At the time I went, though, there was only one other patron in the place. He left and I then was alone there.

  • Stayed: February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mohantydev, Executive Assistant Manager at The Zuri Whitefield Bangalore, responded to this reviewResponded February 29, 2012

Dear Guest,

Greetings from "The Zuri Whitefield, Bengaluru"!

At the outset allow me to thank you for your stay and feedback.

We are grateful for your kind comments on the product and services. Our endeavour is to be continuously engaged as a professional yet friendly team for our invaluable guests.

We are certain, your feedback shall facilitate us in consolidating upon our strengths and improve further on our standards.Thus enabling our valuable guests to experience better services in the Hotel.

Please feel free to contact me whenever you are in Bangalore , I would be delighted to assist you personally.

Warm Regards,
Dev Mohanty
Executive Assistant Manager-Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2012

I was working in Bangalore for two weeks and checked into a competing hotel upon arrival. After two days of eating at the same restaurant and listening to construction noise al night (try that while jet lagged), we made the decision to go over to the Zuri. Not only did a manager come meet our group for a personalized tour, she made heaven and earth move to accommodate our rather large group.

The accomodations are very nice; this hotel goes out of its way to present style and flair. No stone has been left unturned in accomodations, with several restaurants, spa and beauty services, etc. right on site. I am not a pool user, but the pool is beautiful.... But the number one thing I enjoyed during my stay in Bangalore is the courtesy and excellent service that was extended to myself and to our group. This is a group that truly recognizes that I am half a world away from home..... I will certainly recommend Zuri on my next trip, though they are putting up hotels here faster than you can count them....

  • Stayed: February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank WorldAuditor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mohantydev, Executive Assistant Manager at The Zuri Whitefield Bangalore, responded to this reviewResponded February 29, 2012

Dear Guest,

Greetings from "The Zuri Whitefield, Bengaluru"!

At the outset allow me to thank you for your stay and feedback.

We are grateful for your kind comments on the product and services. Our endeavour is to be continuously engaged as a professional yet friendly team for our invaluable guests.

We are certain, your feedback shall facilitate us in consolidating upon our strengths and improve further on our standards.Thus enabling our valuable guests to experience better services in the Hotel.

Please feel free to contact me whenever you are in Bangalore , I would be delighted to assist you personally.

Warm Regards,
Dev Mohanty
Executive Assistant Manager-Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2012

Since we havbe office in ITPL, I come to bangalore often and I have stayed here 4 times and have always had good experience. But during the last visit I thought the standard was going down. The plug in the room was not working, extension chord was the solution. the food standard in the open dining near the pool was just ok. I have had better experneces with the food, unlike this time
the bar downstairs is good for an evening session, recommended.

  • Stayed: January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Internet g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mohantydev, Executive Assistant Manager-Rooms at The Zuri Whitefield Bangalore, responded to this reviewResponded March 2, 2012

Dear Guest;

Greetings from "The Zuri Whitefield, Bengaluru"!

At the outset allow me to thank you for your stay and feedback.

We have noted with concern your comments pertaining to the functionality of the electrical fixtures and the quality of food.

Your feedback has facilitated us in addressing the specific area of concern and the same has been rectified .

Please feel free to contact me whenever you are in Bangalore , I would be delighted to assist you personally.

Warm Regards,
Dev Mohanty
Executive Assistant Manager-Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2012

For business purposes this hotel is perfect - everything is fine; staff is very friendly and service minded, house keeping works fine, Spa & pool are attractive for stressing down, food i great and hotel car service works perfect as well. My recommendations for the Zuri, Bangalore.

  • Stayed: February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Helle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mohantydev, Executive Assistant Manager at The Zuri Whitefield Bangalore, responded to this reviewResponded February 16, 2012

Dear Guest,

Greetings from "The Zuri Whitefield, Bengaluru"!

At the outset allow me to thank you for your stay and feedback.

We are grateful for your kind comments on the product and services. Our endeavour is to be continuously engaged as a professional yet friendly team for our invaluable guests.

We are certain, your feedback shall facilitate us in consolidating upon our strengths and improve further on our standards.Thus enabling our valuable guests to experience better services in the Hotel.

Please feel free to contact me whenever you are in Bangalore , I would be delighted to assist you personally.

Warm Regards,
Dev Mohanty
Executive Assistant Manager-Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Zuri Whitefield Bangalore

Address: ITPL Road | 244 Hoody Village, Rajapalya, Whitefield, Bengaluru 560048, India
Location: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Bengaluru
#15 Business Hotel in Bengaluru
#18 Spa Hotel in Bengaluru
#28 Luxury Hotel in Bengaluru
Price Range: $109 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Zuri Whitefield Bangalore 5*
Number of rooms: 162
Official Description (provided by the hotel):
It's hip. It's happening. And it's here to welcome you back. The Zuri Whitefield - where the soul of Bangalore is captured like never before. Where hospitality is more than just a smile that greets you. Where sophistication meets leisure with seamless delight, and where you can let your hair down. ... more   less 
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Also Known As:
The Zuri Whitefield, Bangalore Hotel Bangalore

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