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“Second airport stay, even worse this time!”

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Clarks Exotica Convention Resort & Spa
Ranked #47 of 664 Hotels in Bengaluru
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
112 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Second airport stay, even worse this time!”
Reviewed February 7, 2013

I stayed here in order to catch the 0800 BA departure to Heathrow last year. We had the same flight timing this year, stayed here again. It was awful last time but we thought they would have finished the building work and sorted out the wild dogs and noise.
This place is hysterical. Much more has been semi finished and partly built since we were last here.
It's as though a very rich man, who made his dough doing something utterly unrelated to running a hotel, has given some of his team, who know nothing about building a hotel, a huge wad of cash to build a confection of vanity. Badly. Really badly.
What bedroom can you sleep in when you can't turn the lights off unless you pull the keycard out of the master switch and wait five minutes? And then a motion detector turns all the lights on in the middle of the night for another ten minutes if you use the bathroom.
The three boys on reception all came to try and turn the lights off, it was like a Monty Python skit. It's still under the flight path, they can't change that. Stay somewhere else.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank HenryTrafalgar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarks_blr, General Manager at Clarks Exotica Convention Resort & Spa, responded to this review, February 7, 2013
Dear Guest
Thank you for your very kind and thoughtful feedback .Comments such as these always help us to enhance our efforts to provide the best in hospitality and service .
I have also noted your feedback about the lighting system in the room and have taken it up with concerned department to ensure corrective measures for the future .
We are a leading resort in bangalore with a commitment to provide quality product and services to our esteemed guest like you and we thank you once again for sparing your feedback which will enable us to mend the areas of concern .
Assuring you of our best services in future and shall like to welcome you back to the hotel whenever you desire in the future .
sincerely yours
Vaibhav Tandon
General Manager
Clarks Exotica Resort and Spa
Bangalore .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,048 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
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English first
1 review
Reviewed February 6, 2013

I stayed at this hotel for 1 night about 10 days ago.The room I stayed was very large with very comfortable bed and excellent shower. The staff is helpful and corteous, they really go out of the way to help you. The convention hall of the hotel is the highlight, there is a large hall and break away conference rooms, which are all in the same block. This hotel is ideal for holidays, away from hustling bustling life as well as for your official residential conferences and Off site activities.
There is lot of greenary and the arrivalexperiance is very good. So if you are looking for quality service and comfortable service, this hotel is for you. Mr. Balaji, VP of the hotel is managing this place very well. Vaibhav, Nilisha and Mandar were very courteous andhelpful. I had a great stay at the Clarks Exotica.
Mohammed Shoeb

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shoebshad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarks_blr, General Manager at Clarks Exotica Convention Resort & Spa, responded to this review, February 7, 2013
Dear Mr Shoeb
Thank you for your generous appreciation of our resort .Your comments have been shared with the entire team and they all are delighted to receive such feedback.It is a matter of pride to know that our team was able to create memories for you with their attentive and personalised service .
All of us at clarks exotica look forward to welcome you back soon .
Thank you once again for such an encouraging review .
warm regards
Vaibhav Tandon
General Manager
Clarks Exotica Resort and Spa
Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 3, 2013

Recently done up this hotel lobby has to be seen to be belived. It is hidious. How did any one bring such a collection of things into one spot and think it might look good? But that aside, some of the out side rooms are spacious (but watch out for barking dogs...a common problem in India) , but this time I stayed in the main part of the hotel and it drove me MAD. The main reason it the lights. The lights could not be switched off at night as they are on a delay switch. You switch off (this includes taking the key out of the over ride switch) and they stay on for...5 minutes!! Then they turned out to be controlled by motion, so when my partner went to the loo in the night the lights came on and would not go off!! I then thought it was time to wake up for the long haul flight so shook myself out of sleep to find NO it was the (swear word...) lights again. From then on sleep was minimal as ones body clock had been disturbed and I woke ever hour until it was time to take the 15 minute (not ten as some have said) ride to the airport. NOT WORTH IT!! Stay some where nearer the airport that has grotty furnishings and has no lighting issues. Cannot comment on the food as I did not eat....

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
Helpful?
Thank Inspectacles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarks_blr, General Manager at Clarks Exotica Convention Resort & Spa, responded to this review, February 15, 2013
Dear Guest
Thank you so much for your feedback .I appreciate the time taken to give us your feedback.I have made a note that in some aspects we failed to meet your expectations for which we apologise .Your feedback is taken more seriously as it enables us to constantly monitor and improve the care and service we endeavour to provide to our guests .
We look forward to welcome you once again to Clarks Exotica Resort and Spa .
warm regards
Vaibhav Tandon
General Manager
Clarks Exotica Resort and Spa
Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Level 5 Contributor
66 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed January 28, 2013

This lovely Resort Hotel feels as though you have been transported in a little resort garden. The room accommodations are quite spacious and very handy for a family with children or a business meeting or event. Rooms have adjoining living rooms with kitchens. The Hotel is very convenient to Bangalore Airport; only 10 minutes away and the Hotel arranges transportation easily. They have a very nice wellness center spa, lovely gardens with bicycles for exploring. Highly recommend this hotel!!

Room Tip: All of the rooms are oversized and you may wish to ask for one of the apartment style rooms if you a...
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Italexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarks_blr, General Manager at Clarks Exotica Convention Resort & Spa, responded to this review, January 28, 2013
Dear Guest
Thank you for your generous appreciation of the resort .Your comments have been shared with the entire team and they all are delighted to receive such feedback .It is a matter of pride to know that our team was able to create memories for you with their attentive and personalised service.
All of us at Clarks Exotica Resort and Spa look forward to welcome you back soon.
warm regards
Vaibhav Tandon
Clarks Exotica Resort and Spa
Bangalore .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 27, 2013

This is my 2nd time here. Rooms are very nice and its close to the airport. Staff all friendly but what lets it down is the restaurant. I am writing this review still waiting for my dessert, only been here 85 mins!!

Unfortunately the full menu is not available until 7pm which is not good if you have been travelling all day and are hungry and then what you order is often unavailable. Service is very slow. There is no where else to eat
Hopefully management will fix this problem

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Astrobiker23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarks_blr, General Manager at Clarks Exotica Convention Resort & Spa, responded to this review, February 15, 2013
Dear Guest
Thank you very much indeed for taking the time and effort to share your valuable feedback with us .It is really unfortunate to learn that you had to face the delay in service and unavailability of certain items in the restaurant .
Your feedback is taken more seriously and have been discussed with the entire team .I do hope that this experience will not diminish your opinion about Clarks Exotica Resort and Spa and we would like to have an opportunity to welcome you to the resort once again .
warm regards
Vaibhav Tandon
Clarks Exotica Resort and Spa
Bangalore .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HUBLI
2 reviews
Reviewed January 26, 2013

The hotel is good place to stay overnight , if you are in transit at Bangalore Airport . It takes just 10 mts to & fro airport . The hotel is neat and has many facilities like gym, swimming pool, indoor games etc and is like a resort . Initially hotel staff demanded Rs 500 each trip for taking me to and fro airport . I have to remind them of my cleartrip hotel voucher which promised complimentary transfers to get the same waived . However the charges are high as it is so near the airport .

Complimentary breakfast was good , but I had to search for the restaurant which was on the first floor in an another block and there were no sign boards . At reception ,I was just asked to go the opposite block and I have to go round searching for the restaurant .

Room was spacious , amenities good and a placing carpets in the room would have made the room better .While departing , again I had to wait for 10 mts for check out .

Overall hotel is a good place for stay for transit passengers and it requires improvement in service quality.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank MANJUNATHAN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarks_blr, General Manager at Clarks Exotica Convention Resort & Spa, responded to this review, January 28, 2013
Dear Guest
Thank you for sparing your valuable time to share your feed back on your recent stay at Clarks Exotica .I have noted your concern about the sighnages in the property and delay in check out procedure and have discussed the same with the concerned department to ensure corrective measures for the future .
It was indeed a pleasure having you at Clarks Exotica Resort and Spa .We look forward to welcome you again at Clarks Exotica Resort and Spa .
warm regards
Vaibhav Tandon
General Manager
Clarks Exotica Resort and Spa
Bangalore .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daventry, United Kingdom
Level 5 Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 22, 2013

This hotel is quite far from the airport, my taxi driver had a lot of trouble finding it. Once I arrived it took me 20 mins to find reception due to poor signage and lack of staff. That's the bad over with. Once I actually found a hotel employee they showed me to my room. The room was spacious, there was a large outdoor pool, a couple of good restaurants/bars. I arrived late to get an early flight the next day. For the price it was good value however getting in late and being tired I was frustrated by the lack of service on arrival.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JulyAid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarks_blr, General Manager at Clarks Exotica Convention Resort & Spa, responded to this review, January 22, 2013
Dear Guest
Thank you for your very kind and thoughtful feed back .Comments such as these always help us to enhance our efforts to provide the best in hospitality and service.I have noted your feedback about the sighnages in the resort and have taken it up with the concerned department to ensure corrective measures for the future .
It was indeed a pleasure having you at Clarks Exotica Resort and Spa .We look forward to welcome you again to our resort .
warm regards
Vaibhav Tandon
General Manager
Clarks Exotica Resort and Spa
Bangalore.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarks Exotica Convention Resort & Spa

Property: Clarks Exotica Convention Resort & Spa
Address: Swiss Town, Hollywood Junction, Sadahalli Post, Devanahalli Road, Bengaluru 562 110, India
Location: India > Karnataka > Bangalore District > Bengaluru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Family Hotel in Bengaluru
#25 Spa Hotel in Bengaluru
#40 Luxury Hotel in Bengaluru
#43 Business Hotel in Bengaluru
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Clarks Exotica Convention Resort & Spa 5*
Number of rooms: 122
Official Description (provided by the hotel):
Away from the chaos that Bangalore can sometimes be, Clarks Exotica Resort & Spa is your haven of tranquility. Sprawled across 70 acres of lush green expanse, set against the magnificent backdrop of Nandi Hills, and close to the Bangalore International Airport, the hotel ensures easy commute after a tiring journey. Proximity to myriad historical monuments, children's parks and entertainment centers ensure you are not at a loss for things to do. Home to four multi-cuisine as well as specialty restaurants, your taste buds are in for a treat whether you are a fan of healthy main courses or decadent desserts. Ambrosia Health Café offers nutritious gluten-free dishes, whereas Illusion Bar offers the perfectly mixed drinks. From the Buvette, perched on the pool side, you can keep an eye on your children on the water slides, and Blue Alps lets you choose from a bulging buffet of multi-cuisine delicacies. Clarks Exotica Resort & Spa can be the perfect place for you to relax, especially because of the luxurious world class spa, Seventh Heaven. Expert therapists, modern amenities, and age old treatments ensure you leave revitalized. Spend the restful evenings gazing out at the airfield some distance away, with the sun disappearing on the horizon and forming the perfect backdrop for the places that glide in and away. It's part of the charm! Unlike others, we know kids can be a handful, and for ensuring that you have a restful stay like we promise, we indulge them with game rooms, water slides, tennis and basketball courts, video games, movies, a junior spa as well as kid friendly menus. We keep an eye on them, while you enjoy some "me" time. We take of your wellbeing, and apart from nutritious food, rejuvenating spa, crystal clear pool, we also offer a well equipped fitness center. No need to miss out on your daily regimen. We can also be the perfect partners for your events and banqueting needs, providing not just food and décor, but also ideas and themes to dazzle all your guests! Clarks Exotica is your gateway to rejuvenation! ... more   less 
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Also Known As:
Clarks Exotica Airport Bangalore
Hotel Clarks Exotica Airport
Clarks Exotica Hotel Bangalore

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