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Empire Hotel
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Reviews (98)
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67 - 72 of 98 reviews
Reviewed September 24, 2012

We were in 3 different rooms at the Empire over the course of our 2 night stay in Bangalore, all of which ranged from downright awful, to only tolerable. We are on a backpacker budget and are used to staying in very basic accommodation, just as a reference for where we are coming from. The first room we had booked online through Agoda and we had chosen a standard AC room. The room itself was huge, though the furniture was incredibly worn with filthy cloth on the chairs and headboard, and questionable cleanliness for the sheets. We decided to stay another night because the location was good but decided we didn't need the AC. We switched to a fan room and were told the only one available was a deluxe, which was a bit more than the standard. They told us the price difference was due to room size. The room we were put in was TINY by comparison to our standard AC, and I questioned the staff about this, but they assured me this was a deluxe and was indeed bigger than the standard fan rooms. When we came back to the room to go to sleep at the end of the day, we had to kill literally a dozen roaches within the first 30 minutes. We went down and requested that we be given a different room, and we could see they had a room available across the hall as the doors are left open when the rooms are vacant. We were told that the room available was a deluxe AC room so we couldn't move. We told them we'd pay more for it and they still insisted that they couldn't move us. Eventually my husband said he was just going to pack our things and leave and we wouldn't pay for the night at all, so they reluctantly let us move to the other room...which turned out to be A DELUXE FAN ROOM. It was nearly twice the size of the room we had just been in, which they insisted was one of the biggest deluxe fan rooms they had. The staff had flat-out lied to us. We clearly had been put in a standard room and were being charged the higher rate for it. At this point we were livid but stayed for the night because it was so late.

In addition to being lied to, the staff was constantly calling or knocking to 'see if we needed anything', which I can only assume was a way to attempt to be given more tips. Between 6 and 8am we received two phone calls and one visit to our room to see if we wanted breakfast, which wasn't included in the price. They came to see if we wanted laundry done, did we need a newspaper, did we want a tea? It was completely over the top.

The only upsides to this place are that the wi-fi works moderately well, the location is quite good (very close to popular areas at a much lower cost than many places and this is the only reason I give the place two stars instead of one), and the restaurant is reasonably good if you just want something without having to leave the hotel.

I will never stay here again, but if you have very low standards and need a room in the area that won't break the bank, this would work.

Room Tip: If the room seems to be too small for a 'deluxe', it's probably a 'standard'. Insist on looking at multiple rooms before agreeing to stay.
  • Stayed: July 2012, traveled as a couple
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Thank ParallelLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2012

Empire Hotel has a chain of restuarants in Bangalore & known for their kababs.Kababs are tasty but very oily.Oil literally drips out.
Otherwise food is ok,nothing great.
Beware of take aways.They generally pack smaller pieces of Kababs for take aways unlike dine in portions.
Even on bringing the same to their manager's notice,they act ignorant & assure of rectifying it next time.But it continues every time.

  • Stayed: September 2012, traveled with family
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3  Thank Deepak_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2012

This hotel is based right by the main road, and about a ten minute walk to the cricket ground. Very nice local restaurants and bars based nearby. We had a very comfortable stay. The hotel itself needs a bit of a refurb as slightly dated but clean and we slept well. I am a light sleeper and the rooms at the front are very noisy as they are on the street, so there is heavy street noise. We asked to change rooms though because of this and they changed us straight away. Really nice food in the hotel too and complimentary breakfast. A good hotel all in all for the price, friendly staff.

  • Stayed: August 2012, traveled as a couple
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Thank kat_lundie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2012

We stayed here twice in 1 week while heading up to Hampi then back down to Kerela. It was a good base as it very central and has most things you need. However, the first visit we questioned why we had paid extra for a 'Deluxe' room. Supposedly more spacious as they seem to be at the 'end' or edge of the building with A/C units. However, they really weren't bigger at all, we must have got them to show us about 5 seperate rooms. All the non A/C rooms have fans and to be honest this was enough. The second time we stayed in a normal NON deluxe room - it was so much better and bigger - EXCEPT - We had to get room service to change all the bed sheets - there we fresh tea stains and hairs from the previous occupants.

Its a real shame hotels don't provide the most basic levels of service. If you just changed the bed and had the bare minimum quality control standards it would stop people like me having to write negative comments about the one thing a hotel is expected to do - Provide clean rooms so people can have a comfortable nights sleep - so basic!

Otherwise - Empire is fine and a 3 minute walk to the Hard Rock cafe if you fancy a real western feast, which was great when trying to get over Delhi Belly from a months trip around India.

Room Tip: Don't waste Money on the Deluxe - there's nothing Deluxe about it!
  • Stayed: August 2012, traveled as a couple
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Thank Halfcut1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2012

This is a good place to put up on a short stay, it serves its purpose along with great room service. The staff are cordial and helpful. Might be a bit noisy in the daytime due to the flow of traffic and the general hotel sounds, but this can be worked around if the television is kept on for a bit to help induce sleep in the daytime. The back up electricity power supply is good in case of a power out.

Room Tip: I have stayed on all floors and the rooms seem to be similar
  • Stayed: June 2012, traveled solo
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1  Thank hyacinthKannur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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