The warmth and the helpful nature of the staff at the hotel is something that they can be proud of. I checked into the hotel late night on the 22nd after a long day at work. The incident happened the next morning when I was leaving really early and had not requested for packed breakfast the previous night, and realized that it would be better if I carried breakfast along. So as I was checking out I requested Prabin if something could be organized. Instead of quoting hotel rules etc she just said that though it was difficult she would get something organized quickly and she did exactly that in a short span of ten minutes. And customer service did not end there. Though I had not booked a cab to the station and complimentary drop was not part of the package the concierge saw that there were no mode of transport available so early in the morning and arranged for a complimentary drop which they did not have to do. Overall a really nice experience. Would recommend the hotel at least for the helpful nature of the staff. Good work Prabin. Keep it up.
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- Also Known As:
- Fortune Select Jp Cosmos Hotel Bangalore
- Fortune Select Jp Cosmos Bangalore