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All reviews heaven resort ahad hotels pine and peak mr majid dal lake nishat gardens last leg f b appointed rooms front office manager superb hotel nice property full marks buffet breakfast courteous staff special thanks warm hospitality
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Reviewed October 5, 2015

The room is large and the bathroom has been recently renovated. The staff want to please but I would NEVER stay here again.
Here's the reasons why...
On arrival we were offered tea, great we thought, but then we found that the thermos that the hot water arrived in was filthy inside and and the hot water brown. Doubt that the inside of the thermos had ever been cleaned. We complained and it was replaced but it made us wonder about the cleanliness of the kitchen.

While at first glance the room seemed very nice and does look like the pictures, the truth is it is not really clean at all. Carpet that I doubt has ever seen a proper vacuum cleaner, a broken lamp shade, obvious grimy hand marks on the walls, a shower mat that was growing mould and a shower that needed a really good scrub! The sheets are really old and felt more like sandpaper than a normal sheet. The towels were good though! During the night I pushed the duvet off and I am glad I didn't see the inner duvet until the morning as it had a large mouldy patch on it...nightmare material!

The bathroom while modern in design had problems. To get the hot water to work we were told you needed to let it run for 5 minutes till it came through. When we did as requested the hot water did come through but the bathroom floor flooded as the shower drain was blocked. We called and once again a workman quickly responded and repaired the problem. A lot of dirty water resulted from men walking through which was totally understandable and they also quickly sent a cleaner. However then the root of the cleanliness problem emerged. To clean a rather dirty floor and bathroom he came with a squeegee wiper to push away the water. That's fine but then I expected some detergent or a mop but no, just wipe away the grimy water. Overall the wait and housekeeping staff want to help, they want to do the right thing, they respond quickly but clearly the management is lacking and not training them properly in cleaning the rooms properly.

We did have dinner that night as there was no close by option and again the service was fast and the food was fine but I must admit I was bit worried based on our experineces so far and a hair in the bread didn't help our confidence! Next morning no hot water and we gave up on the idea of a shower and headed to breakfast. It was very average and by that point we were not very trusting of the cleanliness of this establishment and the grimy tablecloth did nothing to reassure us. Two more things to take note if you are thinking of staying here. The hotel is under renovation and be ready for some loud thumping though it is kept to the day time hours. The central garden is used for functions including a microphone for a sing al long. A call at 11pm asking how much longer would it continue did result in it ending.
So all in all Heevan Resort was a disappointment. With a stronger management team who trained their staff properly it would be a much better hotel. My advice? Choose another hotel.

  • Stayed: October 2015, traveled with friends
    • Location
    • Cleanliness
    • Service
1  Thank kbkk57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotelsKashmir, Manager at Fortune Resort Heevan, Srinagar - Member ITC's Hotel Group, responded to this reviewResponded October 28, 2015

Dear Guest,
Thank you for a review about your holiday on this platform. We regret to learn of your concern regarding our services and amenities; we have shared it with the relevant departments for requisite measures. Something must have really gone wrong on this occasion, since this is not the general norm with us.
We sincerely hope that you do not judge us on the basis of this one-time experience and visit us soon for another holiday with your loved ones.
Best Regards,
Basharat Khan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2015

Our stay for 2 nights in mid September 2015 was excellent and superb. Best service, very cordial staff and offered all amenities. Breakfast was best but dinner was so so, may be because hotel was not much occupied. Best wishes Heevan Resort

  • Stayed: September 2015, traveled as a couple
    • Value
    • Location
    • Service
1  Thank Rafeeq R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotelsKashmir, Manager at Fortune Resort Heevan, Srinagar - Member ITC's Hotel Group, responded to this reviewResponded October 6, 2015

Dear Guest,
Greetings from Heevan Resort Srinagar!
Thank you for sharing your kind feedback with us through this esteemed forum. We are delighted to know that you had an excellent stay with us. Our team is pleased to know about your appreciation of their efforts.
We hope you will visit us again and give us the opportunity to offer you another pleasurable ‘staycation’ in the serene land of Srinagar.
Best Regards,
Basharat Khan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2015

we were arranging an Old boys reunion at Srinagar and chose Heevan because of the excellent response of Mr. Azhar the reservation manager. With guys flying in from all across the country -arranging airport transfers, sight seeing tours,Dinner parties(Wazwan) looked a difficult proposition but was made easy by the excellent team of Heevan resorts.
What to say about the excellent service,food and rooms which made it a terrific experience.special thanks to Mr. Majid the Hotel manager who with a cheerful attitude met our demands.The group agreed to come back with their families to relive the moments.

Stayed: October 2015
1  Thank ajaycool15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotelsKashmir, Manager at Fortune Resort Heevan, Srinagar - Member ITC's Hotel Group, responded to this reviewResponded October 7, 2015

Dear Guest,
Greetings from Heevan Retreat Srinagar!
Thank you for sharing your valuable feedback with us through this esteemed forum. Our associates go out of their way to ensure that your stay with us is as comfortable and pleasurable as possible. We are glad that you appreciated our amenities and our hospitality. Our team in the kitchen is delighted to know of our appreciation of their culinary craftsmanship.
We hope this pleasurable experience will inspire you to return to our doors once again and give us an opportunity to craft another gratifying stay for your loved ones and you.
Best Regards,
Basharat Khan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2015

we stayed here for 2 nights. since it was bakri id, the hotel was relatively empty and they upgraded us without us having to make any request. the room was well done up, spacious with a nice garden view.

the hotel manager and the staff are very helpful. the room service and in room dining is quick. we tried kashmiri pulao at a couple of places during our trip but the restaurant at heevan resort got it right!

it's located in NIshat, which is a quiet area, 10 mins away from the popular touristy places. you may need to hire a car to go to various places around.

strongly recommend this place if you are looking at a comfortable accommodation away from the chaos.

Stayed: September 2015
1  Thank sahil0202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotelsKashmir, Manager at Fortune Resort Heevan, Srinagar - Member ITC's Hotel Group, responded to this reviewResponded October 6, 2015

Dear Guest,
Greetings from Heevan Resort Srinagar!
We are thrilled to read such a splendid review about your stay and to receive a perfect star rating for our hospitality. It is a pleasure to learn that our intuitive services and superior amenities made your stay a perfect one. Our warm and hospitable associates are delighted to receive your praises and to know that they served you well. The team in the kitchen is overjoyed to know that their culinary skills are being appreciated. The exquisite surroundings of our resort have been always appreciated by our guests and we are glad that you liked it too.
On your next visit, maybe you could make use of the special offers available on our website to save some hard earned cash. Thank you for acknowledging our endeavors as it did boost our morale.We eagerly look forward to your next visit.
Best Regards,
Basharat Khan

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Reviewed August 27, 2015

A three am wake up call, followed by a longest of wait at the Delhi airport, to board our flight to Leh, which was ultimately cancelled, owing to a cloud burst were instrumental in materializing our second dream holiday in Kashmir, which was always envisaged with an intent to stay at Heevan Resorts! So it was ultimately our tryst with destiny that enabled us to experience the wonderful hospitality, this chain of hotels offers. Sincere thanks to Mr. Majid Jehangir, GM, Heevan Resorts for his valuable inputs to put together our last minute itinerary, which helped in making our holiday more comfortable. The proximity of Hotel to major tourist attractions like The Dal Lake, Mughal Gardens, Hazratbal is an added advantage. The rooms are spacious and beautifully designed, taking care of all creature comforts. Full marks to the housekeeping team for maintaining high standards of hygiene and full marks for the ever smiling service staff, (some actually looked like they have just stepped out of a PG Wodehouse novel). The washrooms are extremely neat with modern fittings. The cream on the cake was the delicious buffet breakfast and dinner. On our second check-in we got upgraded to super deluxe room and even invited to attend a special dinner, attended by special guests, which was super. We could travel light by entrusting them with our bag filled with our shopping done at Srinagar. The fragrance of their hospitality lingers on, just like the saffron infused Kawa they served us. One can fully relate to the feelings of Mughal Emperor Jehangir, who recollected the famous, age old Farsi couplet written by the great Indian Poet, Amir Khusro, when he described the mesmerizing beauty Kashmir “Agar firdaus bar roo-e zameen ast, Hameen ast-o hameen ast-o hameen ast” (“If there is a paradise on earth, It is this, it is this, it is this”.)

Room Tip: Rooms above the reception are more spacious and offer more privacy.
  • Stayed: August 2015, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank sonalib72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotelsKashmir, Manager at Fortune Resort Heevan, Srinagar - Member ITC's Hotel Group, responded to this reviewResponded September 2, 2015

Dear Guest,
Greetings from Heevan Resort Srinagar!
We are pleased to read about your admiration of our panoramic location and our proximity to major tourist attractions in Kashmir. Your special mention of the warmth and hospitality offered by the house-keeping staff and Mr. Majid Jehangir has been conveyed to them and they are delighted to have served you well. We are also happy to note that our comfortable rooms were a perfect respite for you. Moreover, our team in the kitchen is delighted to have matched your discerning taste buds through our culinary offerings, buffet breakfast and dinner.
We strive to maintain our hospitality service to always exceed our guests’ expectations. Your words of appreciation would certainly go a long way to motivate our entire team.
On that note, we look forward to the pleasure of welcoming you back to our hotel in the future.
Best Regards,
Basharat Khan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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