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“Untrained Staff”
Review of RK Sarovar Portico

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RK Sarovar Portico
Ranked #31 of 139 Hotels in Srinagar
Reviewed September 24, 2013

I stayed with my family at the RK Sarovar Portico and it was a terrible experience. Firstly, RK stands for The Royal Khazir, named by the previous owners apparently. Thereafter, apparently the Sarovar Portico Group took it over from them.

To be honest, the location of this property as well as the rooms are NICE. The biggest drawback is the untrained staff who do not have proper knowledge of how to serve customers and make them feel at home. We had a package that had breakfast and dinner included in the room price. When we went for dinner to their restaurant, there was only 1 couple sitting there. Hence, there was no heavy workload on the staff there. Still everything that happened there was at a snail's pace. One vegetable came, there was no bread along with it. We waited for the bread to come. After the bread came and we were about halfway done, the 2nd vegetable came. The salad cme right at the fag end. To top it all,we clearly told the waiter we were vegetarian. One dish that he got was non-vegetarian. Luckily, we found out before anyone ate. I had to actually get up and go over to the other staff and shout loudly to complain about the service we were getting. The kitchen of the restaurant is on the ground floor whereas the restaurant is on the 3rd floor.

Many small incidents also happened. I do not recommend this hotel.

  • Stayed: September 2013, traveled with family
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1  Thank milindparekh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RK M, General Manager at RK Sarovar Portico, responded to this reviewResponded September 29, 2013

Greetings from R K Sarovar Portico Hotel, Srinagar !!

We take this opportunity to thank you for staying with us and providing us your valuable feedback.

I have personally made a note of your feedback and have shared it with the concerned Department Head's.

We value your patronage and looking forward to the pleasure of welcoming you back to R K Sarovar Hotel, where we will make every effort to ensure you have a pleasant and a memorable stay this time.

Cheers!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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446 - 452 of 471 reviews

Reviewed September 20, 2013

Stay at Sarovar Portico Kashmir will be the most memorable one. Hotel condition, room service and hospitality has been outstanding. Staff was very friendly and good in nature. We will recommend the hotel to anyone who woud like to visit Srinagar.

  • Stayed: September 2013, traveled as a couple
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Thank Sanjay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RK M, General Manager at RK Sarovar Portico, responded to this reviewResponded September 28, 2013

Greetings from R K Sarovar Portico Hotel, Srinagar !!

We take this opportunity to thank you for staying with us and providing us your valuable feedback.

We have noted with pleasure that you have found our services to your complete satisfaction which is indeed most encouraging and your feedback continuously motivate us to provide you with services of the highest quality at all the time. We would also like to thanks you for giving details of services liked by you and mentioning your stay as comfortable one.

We value your patronage and look forward to the pleasure of welcoming you back to R K Sarovar Hotel, where we will make every effort to ensure you have a pleasant and a memorable stay with us again and recommending our services.

Cheers!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2013

Me & my husband went for an extended weekend holiday to Kashmir RK Sarovar Portico Hotel on tripadvisor reviews and we really did enjoy every bit of it. We booked a suite room with wonderful view of valley. We loved the attentive and personalised service specially of our room boy yousuf. Food was served in the restaurant with a good variety of indian, kashmiri, cuisine and all Staff were pleasant and welcoming. A perfect place & hotel for leisure trip....

  • Stayed: August 2013, traveled as a couple
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Thank Archana_Pokhriyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RK M, General Manager at RK Sarovar Portico, responded to this reviewResponded September 20, 2013

Greetings from R K Sarovar Hotel, Srinagar!!!

We take this opportunity to thank you for staying with us and providing us your valuable feedback.

We have noted with pleasure that you have found our property and services to your expectations, specially mentioning overall experience as Classically Excellent Stay.

It is through valuable feedback like yours that we strive to improve our services

We value your patronage and look forward to the pleasure of welcoming you back to R K Sarovar Hotel, where we will make every effort to ensure you have a pleasant and a memorable stay with us again.

Cheers!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2013

I stayed at Sarovar for three nights, on a family/business trip. The hotel had its own pro and cons. Srinagar is a beautiful place, and the hotel's location is definitely a plus. Even though while we checked in it took us time and it was a time consuming process, but alas the rooms were comfortable and relaxing. The level of Sarovar group is higher to maintained yet, but this is a good try. I took a presidential suite and deluxe room, the rooms size is good enough and the so is the hygiene. There can be a bit of maintenance problem with the equipment provided by the hotel (like hair dryer, electric kettle and others) but rest is fine. For the price the hotel seems fine. Breakfast is def an average considering the 4 star image of hotel, but its not bad for custom made bfast. Chef in hotel has great local skills of food, and makes you taste kashmir in every bite. Hotel located o such a location can be not suggested to handicap people, as its not handicap friendly. The view is awesomely nice and peaceful. I would be an added benefit to have an airport pick n drop service and wifi in rooms complimentary. Hotel staff is way to helpful and keen on improvements of all type. Major issues like wifi and airport services are found in all hotels in srinagar irregardless of hotel type. It does leave a big room for improvements with little issues but overall it was a lovely stay. Comforting on all levels, it would be great to see it grow in a better form. Suggested for couples, family and business stays. i had a great experience thanks to Imran Wani, who helped me book the rooms, and made us feel like home. Thanks to him we got a great hotel, and he was a good help in suggesting us place to visit and things to do. He took care of all issues that were troubling us to make our stay better. The hotel though was completely jam packed but we didnt regret the service, we were given good preference and were made to feel special. All though there were many problems, the staff was helpful n eager to make us comfortable.

  • Stayed: September 2013, traveled with family
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Thank AarshiAiren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RK M, General Manager at RK Sarovar Portico, responded to this reviewResponded September 20, 2013

Greetings from R K Sarovar Portico Hotel, Srinagar!!!

We take this opportunity to thank you for staying with us and providing us your valuable feedback.

We have noted with pleasure that you have found our property and services to your expectations, specially mentioning Home away from Home.

It is through valuable feedback like yours that we strive to improve our services

We value your patronage and look forward to the pleasure of welcoming you back to R K Sarovar Portico Hotel, where we will make every effort to ensure you have a pleasant and a memorable stay with us again.

Cheers!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2013

we stayed at the Sarovar Portico hotel in Srinagar for a few nights, the hotel staff were excellent , gave as very good service ,restaurant staff very helpful especially Nisar Ahmad Bhat-the manager went out of his way to make our stay memorable and comfortable . Ahmad bhat made sure we had our food in time, meals were excellent. I would recommend any one to stay at this hotel, rooms are decent size, n location is good. Ahmad Bhat hospitality is excellent .he is a peoples person and knows how to treat his guests, keep up the excellent work Mr Nisar Ahmad Bhat.! IF u ever go to Sarovar Portico hotel pls ask for nisar ahmad and sure to God he will help u all the way throughout your stay well done I will definitely go back there!

  • Stayed: September 2013, traveled with friends
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3  Thank SHDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RK M, General Manager at RK Sarovar Portico, responded to this reviewResponded September 20, 2013

Greetings from R K Sarovar Portico Hotel, Srinagar!!!

We take this opportunity to thank you for staying with us and providing us your valuable feedback.

We have noted with pleasure that you have found our property and services to your expectations,

It is through valuable feedback like yours that we strive to improve our services

We value your patronage and look forward to the pleasure of welcoming you back to R K Sarovar Portico Hotel, where we will make every effort to ensure you have a pleasant and a memorable stay with us again.

Cheers!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013

we stayed at sarovar on our leisure trip. We had our nine month old baby with us. The hotel staff did everything to make us comfortable. They helped us with separate baby food made in request by us, for which they did not charge us. Special mention for the house keeping staff-ambreen ,who arranged a tub for us,so that u could give my baby a safe bath!also the chef at the hotel is not only courteous he is extremely humble. He would personally attended to people eating at the restaurant and interact very often. Being a first time mom and the first trip out with an infant -me and my hubby were jittery, the entire staff chef and Gm Mr. Shafiul helped us all along making us feel at home! Thanks a lot once again!

  • Stayed: August 2013
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3  Thank zingy21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RK M, General Manager at RK Sarovar Portico, responded to this reviewResponded September 20, 2013

Greetings from R K Sarovar Portico Hotel, Srinagar!!!

We take this opportunity to thank you for staying with us and providing us your valuable feedback.

We have noted with pleasure that you have found our property and services to your expectations,

It is through valuable feedback like yours that we strive to improve our services

We value your patronage and look forward to the pleasure of welcoming you back to R K Sarovar Portico Hotel, where we will make every effort to ensure you have a pleasant and a memorable stay with us again.

Cheers!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013 via mobile

In my last trip to Srinagar stayed in sarovar portico for a couple of nights. The location of the hotel is very nice however was disappointed by the service .

Breakfast was very average and the restaurant staff not very helpful. Had to remind them twice about everything .

Rooms were ok, bathrooms manageable. The hotel didnt have a covered area approaching the lobby , our luggage got pretty wet as it was raining while we were checking out.

Overall ok experience and a bit low on value given the price vs. service provided.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank JI009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RK M, General Manager at RK Sarovar Portico, responded to this reviewResponded September 20, 2013

Greetings from R K Sarovar Portico Hotel, Srinagar !!

We take this opportunity to thank you for staying with us and providing us your valuable feedback.

I have personally made a note of your feedback and have shared it with the concerned Department Head's.

We value your patronage and look forward to the pleasure of welcoming you back to R K Sarovar Portico Hotel, where we will make every effort to ensure you have a pleasant and a memorable stay with us next time.

cheers!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about RK Sarovar Portico

Address: Next to United Nations Head Office, Sonwar, Srinagar 190001, India
Location: India > Jammu and Kashmir > Kashmir > Srinagar District > Srinagar
Amenities:
Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #31 of 139 Hotels in Srinagar
Price Range: $79 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — RK Sarovar Portico 3*
Number of rooms: 51
Official Description (provided by the hotel):
R K Sarovar Portico, Srinagar, is a contemporary and elegant retreat for the discerning business as well as leisure traveller. The hotel offers 55 well designed centrally heated guest rooms and suites equipped with all modern amenities such as LCD Televisions, tea / coffee maker, well stocked Mini Bar, direct dial telephones, electronic safes etc. The hotel is located just 15 Kms from the Jammu - Srinagar Highway, 12 Kms From the airport, half a km to the dal lake, half a km to the commercial hub lalchowk, 3 kms to the famous mughal gardens. The meeting and conference venues here are perfect to address requirements for MICE groups and social events. Guests will have the opportunity to unwind by the state-of-the-art gymnasium.Srinagar Local Information :Set in the heart of the Kashmir Valley, Srinagar is dominated by the imposing Dal Lake and its twisting waterways, Nagin Lake and the Jhelum River break up the urban area. Not just the expanse of water, the lakes is filled with houseboats, villages, narrow water canals, lotus & vegetable gardens and houses and shops. Life on the lakes, as witnessed from the confines of a Shikara, is unique. On land, a stroll through the terraced hillsides of the 400 year old Mughal Gardens is a treat to the eyes. Apart from this, the city is also famous for its traditional Kashmiri handicrafts – like hand woven silks and embroidered shawls, and dry fruits. PLACES OF INTEREST: Dal Lake: (1 km) : The Dal Lake is Srinagar’s most distinctive landmark. It is divided by causeways into four parts, the Nagin Lake being one of them. The best way of exploring the lake and the sites on its shores by Shikara boat.Hari Parbat (12 kms) : the hill of Hari Parbat is considered sacred to the Hindus, Muslim and Sikhs alike. ... more   less 
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Also Known As:
RK Sarovar Portico Srinagar, Kashmir

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