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“Memorable Experience..”

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Citrus Manali Resorts
Ranked #19 of 114 Hotels in Manali
Certificate of Excellence
Gurgaon
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Memorable Experience..”
4 of 5 bubbles Reviewed May 17, 2014

We went there last week.. After a lot of searching on the Internet and visiting the place personally, I must say it is one of the best properties in Manali.. We booked a river view room and it was simply amazing to see the scenic beauty from the balcony. One can actually hear the noisy Beas.. And see the snow covered mountains.. Soothing it was.. We went for the MAP plan.. And we enjoyed the breakfast and dinner buffets. We enjoyed the variety they served all three days that we stayed.. The staff at the coffee shop was quite attentive.. The live music adds life to the dinner buffet. They sing amazing romantic numbers and you can actually feel cozy in the arms of your loved one in the cold breeze listening to them around the Bon fire.. The only disappointment for me during my stay was their housekeeping.. Wish they could be more attentive towards the cleanliness of the room so that I don't have to check them next time during my stay.. Overall I loved my stay at this property..

Room Tip: Go for the river view room with a balcony..
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Uneet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShyamChaudhary, General Manager at Citrus Manali Resorts, responded to this review, May 20, 2014
Dear Guest,

Namaste!

Thank you very much for your candid feedback. We are delighted to know that you had a memorable stay.

We are thankful that you pointed out the glitch in housekeeping, it's feedback like these which helps us in improving continuously and delighting guests. I would like to reassure you that it's been looked into and you will see the changes on your next visit.

Looking forward to welcome you again soon.

Warm regards,
Shyam Chaudhary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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329 reviews from our community

Traveler rating
    160
    116
    30
    7
    16
See reviews for
165
93
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13
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Ahmedabad, India
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 16, 2014

We stayed here in December, 2013. The weather was super cold and the central room heating was working fine. The only not so good part of this hotel is that it is around 6-8 Kms away from Manali so you cannot just walk around at your leisure.
Food is OK, and service is fine, not so good, not bad.
We stayed in the ground floor room which has a sort of private garden and the river is just a few steps away from it.
The sound of water at night is specially a treat for the guests !!

Room Tip: Ground Floor Rooms with Private gardens
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IndianTiger007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShyamChaudhary, General Manager at Citrus Manali Resorts, responded to this review, May 18, 2014
Dear Guest,

Namaste!

We are thankful to you for you candid feedback. At the same time we would like to inform you that the hotel is now under Citrus Hotels & Resorts, one of the youngest and most dynamic hotel chain in the country which takes pride in it's service level.
We would like your gracious presence once again to experience the changes we have brought about since January this year in the hotel.
We look forward to welcome you once again at Citrus Manali.

Warm regards,
Shyam Chaudhary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 8, 2014 via mobile

I along with my wife and 2 year child plan to visit manali in may 2014. After lot of searching and go ogling finalised citrus manali resort to stay for a period of 4 days. But some of the reviews are so adverse that I am in confusion. Can anyone advise me on following issues for this resort:
1regarding security issues at this place as this is an isolated place
2.regarding hot water and heating in room
3. Is food supplied good
any other issue

thanks in advance

sorabh maheshwari
lucknow

Stayed May 2014, traveled with family
Helpful?
2 Thank sorabh_babs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShyamChaudhary, General Manager at Citrus Manali Resorts, responded to this review, May 8, 2014
Dear Mr. Maheshwari,

Namaste,

I would like to take this opportunity to assure you that you and your family will be well looked after at Citrus Manali. We appreciate your concerns and are grateful to you for being absolutely candid.. As we do know that planning a holiday requires a considerable investment not only in terms of Money but also Time and Effort.

We at Citrus take considerable pride in our service standards and am sure you will be pleasantly surprised with the level of service on offer. Not to mention the location of the hotel which is unparalleled in entire Manali.

We have a dedicated security team which is deployed in the hotel round the clock and our food shall speak for itself. Hot water is available in all rooms.

I would like to reiterate that you have made an excellent choice choosing Citrus for your vacation in Manali and look forward to welcome you and your family.

Warm regards

Shyam Chaudhary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed April 30, 2014

Stayed there for 2 nights. Hotel is around 6 Km from the main Mall Road of Manali. The Room was modern and comfortable. We got the room with River-view. The room and the lawns were nice. Restaurant food was good but service is less than desired. A little more training to the staff can do wonders. Overall a good place to stay.

Dont use the SPA! I had to take a Cold shower after the SPA!

Room Tip: River View
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kapsha_explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShyamChaudhary, General Manager at Citrus Manali Resorts, responded to this review, May 2, 2014
Dear Guest,

Thank you so much for sparing some valuable time and making an effort to give us your feedback which will motivate my chefs with your kind words. We understand our service need to be improved and certainly we will make it happen through our rigorous training methodology. We apologize for this and it’s quite disheartening for us that you had to take a cold water shower in the SPA due to an emergency situation cropped up and had no alternate solution rather than upgrading the services.

We have taken a note of this and ensured that this does not recur.

We look forward to welcome you back and appreciate again for your feedback.

Warm regards,
Shyam Chaudhary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 28, 2014

Dear Citrus Team

Thanks for Making my stay Memorable. I booked 14 rooms for 02 Nights , all the guest had the great stay with good services & at the top the food was excellent . We didn't had any complains.

Rooms are with Good view.

Soon will Give more business.

Thanks for the support . Looking forward for the same services & Standard in the future also.

Room Tip: River View rooms
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMV1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShyamChaudhary, General Manager at Citrus Manali Resorts, responded to this review, April 29, 2014
Dear Guest,

Thank you so much for your kind words and appreciation.

We look forward to serve you again.

Warm regards,
Shyam Chaudhary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delhi
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed April 17, 2014

We had been there in January 2014 and spent 3 nights there. Though i visited twice earlier also, but it was our first visit after the renovation of the resort. Rooms of the new block were very good with the mountain and river view.The plus point of the resort is the access to river and the beautiful lawn, where you can spend the time with your family and loved ones in the lap of nature. Food and restaurant service were excellent. Resort has big and tastefully developed lobby where they offer complimentary WI-FI to their guest.We took local site seen package from there travel desk at very competitive rates. We enjoyed the snow fall at mall and solang valley as well. We did paragliding . it was again an awesome experience. We will loved to come here again and again..Next time we will visit manali in the month of july when apples are on trees.A big thank to Mr. Rajeev ahuja - GM of Manali resorts, for arranging our holiday..

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DelhiNeeraj007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhirup V, General Manager at Citrus Manali Resorts, responded to this review, April 26, 2016
Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.

Best Regards,
Abhirup Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 1, 2014

this hotel is best property in manali & location is amazing... special in winter snow time becasue if your staying in manali in winter then any time snow is falling but u not distrubing your journey ....

good & staff also .....great trip

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tirupati C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhirup V, General Manager at Citrus Manali Resorts, responded to this review, April 26, 2016
Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.

Best Regards,
Abhirup Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citrus Manali Resorts

Property: Citrus Manali Resorts
Address: Kullu Manali National Highway, Manali, Manali Tehsil 175131, India (Formerly Aveda Hotel, Manali)
Location: India > Himachal Pradesh > Kullu District > Manali Tehsil > Manali
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Manali
#8 Spa Hotel in Manali
#13 Family Hotel in Manali
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Citrus Manali Resorts 3.5*
Number of rooms: 112
Official Description (provided by the hotel):
Away from the hustle and bustle of the main Manali town, tranquil and natural Citrus Manali Resorts, easily the largest, finest and the best resort Manali has to offer. Citrus Manali Resorts is strategically located to offer you the finest of the valley, and yet distanced from the bustle of the town. Keeping its beautiful surroundings in mind, Citrus Manali Resorts has been designed with a perfect blend of natural splendor and grandiose hospitality thereby offering unparalleled comfort and luxury. Complimented with impeccable services, facilities and amenities which leave our guests enthralled, satiated and yet with an unending thirst to come back for more! Location: As the drive heads up 40kms from Kullu towards Manali town, as the river gets closer to the road, and as you get impatient to reach your destination, comes the first halt to the right of the road; strategically located to give you the best of the valley, and yet distanced from the crowds of the town. ... more   less 
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Also Known As:
Aveda Hotel, Manali Hotel Manali

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