We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“My experience at this hotel was very good”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Citrus Manali Resorts
Ranked #19 of 132 Hotels in Manali
Certificate of Excellence
Reviewed November 29, 2011

I had booked in this hotel and stayed for only two nights in July-2011 from 20-07-11 to 22-07-11 ,though they offered me garden facing suites but I politely declined because of fungus in the room and accepted river facing rooms which were quite nice.My son stayed in a separate room and I with my wife stayed in a separate room .This hotel is located about 4-5 kms before manali when coming from kulu .The hotel has been recently renovated and is well maintained now.An auto will charge Rs 100/- for a drop to this hotel.Food is good but pretty costly.Better to take food from mall area before reaching the resort after sightseeing activities.River facing rooms are breathtaking with spectacular views of the river Beas.The rooms are quite elegant and comfort.

Room Tip: Rooms on the garden side are quiter due to less noise from river during monsoon.
See more room tips
  • Stayed: July 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank BASAVARAJSHIRAHATTI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhirup V, General Manager at Citrus Manali Resorts, responded to this reviewResponded April 26, 2016

Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.

Best Regards,
Abhirup Verma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (359)
Traveler rating
Traveler type
Time of year
Language

323 - 329 of 359 reviews

Reviewed June 28, 2011

I stayed in this hotel with my family, I will quote a line from their portal "We offer the finest experience in the valley with our bouquet of facilities ranging from rejuvenating, recreational, relaxing, fine dining, business, adventure sports to unlimited entertainment for the evolved patron". WELL IT IS FALSE!!!!!!! I drove from Delhi and i checked into the hotel to find to my dismay that there aint no elevators(lift). So i had to climb 2 floors every time. Then facility like business center is non existent as there aint no WiFi in the hotel.
The worst GUEST ROOMS i have ever seen ( plz check the pics attached) There is no climate control instead there are standing fans ( It is Funny to see fan like that in hotel room) then the bathrooms, mold all over bathroom curtain. check the pic attached.
PLZ NEVER BOOK THIS HOTEL!!!!

  • Stayed: June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
19  Thank mehra_sulabh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhirup V, General Manager at Citrus Manali Resorts, responded to this reviewResponded April 26, 2016

Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali. Please do come to visit us again and we can make sure that the experience will be different now.

Best Regards,
Abhirup Verma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2011

It was an amazing experience staying at Avedas. We got such warm welcome and the staff is always ready to help anytime of your stay. Keep up ur work.

  • Stayed: June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank Creations100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhirup V, General Manager at Citrus Manali Resorts, responded to this reviewResponded April 26, 2016

Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.

Best Regards,
Abhirup Verma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2011

After my may mails to Aveda senior management still I have not received single reply -

1. ' One sitting of Steam or Sauna or Jacuzzi ' mentioned on my voucher. Reception guy told me that they don't have this kind of facility. Fake information given to me and charged for facilities.

2. Seen Lack of team work in Aveda. Strange to see that all staff are working for their individual departments, they are not working for Aveda. Eg. House keeping guys says its room service guys work and vice versa.

3. Asked for DR for my daughter and myself. Both of us were suffering from stomach pain and vomit. after an hour DR came (2-3 times remind hotel guys). He charged 1500/- as his consultant. Strange to see the charges as DR should be Free of cost for customers.

3. Heavy amount charged for 3 nights ( as 5 star category rates ).
But in whole hotel no AC facility.
Why they charged or they should inform us before booking or need to be mention on website????

4. No Lift facility.

5. Room services and house keeping services were very late and very poor. Always they said sorry for late.

6. Only the food was too good. Exe. Chef Mr. Kiran Chandra Bhatt is too good. He arranged jain food for us.

Overall it was a very bad experience in Aveda. Can't ignore all above points.

Shocked that Aveda senior management are not replying on my mails. Also wrote mail to Mr. Bart Pinto - Director / Mr. Rajeev ahuja ( mail fwd to Mr. Rajeev from Ms. Sharda-HR). no reply ......

  • Stayed: June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank amitb_c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhirup V, General Manager at Citrus Manali Resorts, responded to this reviewResponded April 26, 2016

Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.

Best Regards,
Abhirup Verma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2011

Not a comfortable stay. Bathroom lock got jammed with my child inside and it took 1 hour for the hotel people to break open the door. It was a very painful incident. Not a single word of apology from the hotel team for the same.
Loud music played till late in the night with some drunken guests creating ruckus and loud noise. This disturbed the sleep of the guests. On being complained, the hotel manager Mr Ravi was least apologetic and said that sir let them enjoy, they are on holidays. He didn't give a damn about the other guests who were staying in the hotel.
The hotel does not accept the credit card, back to the ancient era, though the hotel says we are the modern renovated hotel.
No extra facility in the hotel like gym, sauna, spa, business center, kids playing area, swimming pool unlike many of the things which are mentioned in the website. Just the basic amenities.
Rooms are small. No place for extra bed for the child.
Lastly, the room rents are very exorbitant compared to the facilities provided.

  • Stayed: June 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
19  Thank bansaldr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhirup V, General Manager at Citrus Manali Resorts, responded to this reviewResponded April 26, 2016

Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.

Best Regards,
Abhirup Verma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2011

In the month of may'11 I was stayed at Hotel Aveda. The hotel is not one of the best places to stay in. Stay here only if you do not have a choice. After my check in, i find that lift are not availble in the hotel & my room was on 3rd floor, then I saw that there is no foot mat are in the toilet, when i called house keeping they have sent a hand towel to use like footmat, no toilet sleepers are in the room and the most important thing, there is no ventilation in the room, and lot of humidity because one front portion are covered by glasses and no AC only room fan is available. It is realy terrible stay. I never suggest to any one to stay at AVEDA, its a most worst hotel of Manali..........Manish

  • Stayed: May 2011, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
14  Thank Manishjbp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhirup V, General Manager at Citrus Manali Resorts, responded to this reviewResponded April 26, 2016

Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.

Best Regards,
Abhirup Verma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2011

This was our second consecutive visit to Manali and Aveda( formerely Manali Resorts).Last year if u see my reviews,I have recomended this resort by all means.So we again decided to rebook this resort.I have read the reviews of some people complaining about the resort but I did not cared as I thought that people have a thing in them for complaining.But mind it people were absolutely right and I was wrong in rebooking this resort.Now this resort has only one thing to offer and i.e their location only.Rest all is in Gods hands.The resort has been going through an extensive renovation and God only knows that when it will ever get completed or not.The facilities they mention in their website are not at all available.No Air Conditioning, No Spa, No Gym etc. The Mountain View rooms of the resort are so much suffocated and hot that u feel like sitting in a Volcano.Their is no exhaust facility in the room and toilet.So after one person uses the toilet, the room smells like anything.So one has to keep the room open to remove the smell.Even u cant sleep in such heated room.And when contacted the staff regarding the problem, they don't have any solution and are helpless.The tariff has been increased by 50% and the facilities has been withdrawn.Now regarding the food quality and variety.Those who have been visiting this resort, khows that what kind of food quality and variety this resort used to offer.But now they have a very limited variety specially in dinner.The crockery has been replaced by steel crockery.It gives the feeling of a Dharamshala and not of a Luxury Resort.Even after complaining the GM about the problems they dont seem to have any solution.

  • Stayed: June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
18  Thank machoman34india
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abhirup V, General Manager at Citrus Manali Resorts, responded to this reviewResponded April 26, 2016

Dear Sir,

Greetings from Citrus Manali Resorts!!!

I am sorry for responding back so late but we thank you for your visit and would like to welcome you again to Manali.

Best Regards,
Abhirup Verma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Manali hotels
1.9 mi away
Honeymoon Inn Manali
Honeymoon Inn Manali
#5 of 132 in Manali
889 reviews
2.1 mi away
Sun Park Resort Manali
1.8 mi away
The Manali Inn
The Manali Inn
#8 of 132 in Manali
725 reviews
Show Prices
Show Prices
Show Prices
2.7 mi away
The Himalayan
The Himalayan
#1 of 132 in Manali
463 reviews
3.2 mi away
Apple Country Resort
Apple Country Resort
#7 of 132 in Manali
730 reviews
3.1 mi away
Snow Valley Resorts
Snow Valley Resorts
#14 of 132 in Manali
772 reviews
Show Prices
Show Prices
Show Prices

Been to Citrus Manali Resorts? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Citrus Manali Resorts

Address: Kullu Manali National Highway, Manali, Manali Tehsil 175131, India (Formerly Aveda Hotel, Manali)
Phone Number:
Location: India > Himachal Pradesh > Kullu District > Manali Tehsil > Manali
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Manali
#8 Spa Hotel in Manali
#13 Family Hotel in Manali
Price Range: $47 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Citrus Manali Resorts 3.5*
Number of rooms: 112
Official Description (provided by the hotel):
Away from the hustle and bustle of the main Manali town, tranquil and natural Citrus Manali Resorts, easily the largest, finest and the best resort Manali has to offer. Citrus Manali Resorts is strategically located to offer you the finest of the valley, and yet distanced from the bustle of the town. Keeping its beautiful surroundings in mind, Citrus Manali Resorts has been designed with a perfect blend of natural splendor and grandiose hospitality thereby offering unparalleled comfort and luxury. Complimented with impeccable services, facilities and amenities which leave our guests enthralled, satiated and yet with an unending thirst to come back for more! Location: As the drive heads up 40kms from Kullu towards Manali town, as the river gets closer to the road, and as you get impatient to reach your destination, comes the first halt to the right of the road; strategically located to give you the best of the valley, and yet distanced from the crowds of the town. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Cancelon, Orbitz, TripOnline SA, Hotwire, getaroom.com and Cheap Tickets so you can book your Citrus Manali Resorts reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aveda Hotel, Manali Hotel Manali

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing