This was definitely the most disappointing hotel stay from my three week trip to India. Definitely not a 4 star hotel by any standard.
DIRTY SHEETS should be enough said, but I've attached pictures as well (SEE PICS). When this was mentioned to guy who brought our bags up he ignored it.
No wireless Internet when we arrived. It was fixed about 2 hrs afterwards, but stopped working again the next morning.
They only put a small amount of toilet paper in the bathroom so we were out by the following morning and needed to request additional. They do not put an extra roll like every other hotel does.
TV looks good from far away as its a Samsung LCD, but there are multiple streaks thru the picture on the lower half (pic attached).
No a/c in rooms only a fan attached to the wall. Probably not a big deal as long as weather's comfortable out, but definitely something one should be aware of. Windows don't have screens either so somewhat difficult to leave open in evening as there are too many bugs out.
It is beyond me how this hotel was rated a 4 out of 5 on Trip Advisor. That drove our decision to stay here and that was a big mistake. We tried to change hotels or reduce our stay, but hotel would not allow us to leave or change our reservation. I guess any hotel that requires a 7 day advance change period should make people weary (since all standard hotels are 24 hr advance notice). WE WERE SO DISAPPOINTED IN THIS PLACE WE CHECKED OUT A DAY EARLY W/O REFUND. THIS PLACE IS NOT THE PLACE TO STAY. I DON'T CARE HOW MGMT RESPONDS TO MY POST JUST LOOK AT MY PICS OF THE DIRTY SHEETS. NO POINT IN TAKING THE RISK AND WASTING YOUR MONEY LIKE WE ENDED UP HAVING TO DO.
Staff is also not all that attentive when I was asking about the internet the guy was more interested in watching cricket in the room behind the check in desk.
- Official Description (provided by the hotel):
- Manali Heights is a magnificent luxurious resort within the surroundings of apple orchards, gurgling streams and set along 500 years old Dhungiri forest, amidst ancient Deodars. Our 43 tastefully done suites and rooms offer a breath-taking view of the surroundings. It is a perfect retreat to all to experience the true flavour of Manali from nature to adventure, from culture to cuisine and from rejuvenation to religion. ... more less
- Reservation Options:
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- Also Known As:
- Manali Heights Hotel Manali