Me and my hubby were on a honeymoon at this hotel and like every other person i was impressed by the photos on the website, i booked a 3 night trip worth Rs.21,000, which was double the cost compared to any other 5star hotel in manali in the month of january,still just to make it special we paid it.
Day 1-- we reached manali at 8am and check-inn by 8.30am paying rs.100 for a pickup from the manali bus stand which is 0.5kms from the hotel, since then we shifted 3 rooms throughout the day, imagine after a journey of 13hrs by bus from delhi...until finally we got a room which had hot water as it was snowing n the climate out.
Day 2-- We went for site seeing and left the keys at the hotel for room cleaning n got a shock of life when we found our Rayban glares worth Rs.5000 missing from the room,also to be clear we were very confident that the glares were left at the room as out of excitement i was clicking the pictures of the room before moving out for site seeing and the glares are int he pictures... all messed up after coming back, we spoke to the manager, Mr. Yatin and he claimed to have checked the cctv cameras but cudnt find it, so we told him that we will deduct the amount from the final bill, he readily agreed n we were fine bout it, thou we wished that we had got them back as that was my gift to my hubby, but the hotel laid such a terrible trap that left us almost in tears... On the last day when it was time for us to check out, we had a bus to catch from outside the hotel at 4.15pm and we came int he lobby by 3.45pm, i checked the bills and was almost saved from an attack, the hotel has charged us Rs. 14,000 as miscellaneous, when inquired they blamed us for burning the mattress in the room through a mere heater, gosh last moment and they created a scene, had the mattress been burnt they should have told us much before that we are charging the same in your bill but all was revealed at the last moment when they knew we will just not have time to defend as we had all our tickets booked in advance, we told them that we were not to be blamed as we just dint had any clue bout the same, they became so rude and arrogant, that we felt like slapping them, the manager turned his face saying he cant do anything bout it, and we have to pay the amount, as they had also agreed to give us a discount when we had no proof that the glares were stolen. they literally locked the main security door and dint allow us to let go until be paid extra 14000 apart from our package... left with no option and not wanting to miss the bus we paid the amount. I am lodging complaints against this hotel at the consumer court and as well as at the manali tourism department....So guys please support me and just dont make a fool of yourself with the nonsense reviews written bout this hotel. We have spoilt our honeymoon by booking this hotel please dont repeat this mistake.
- Official Description (provided by the hotel):
- Rock Manali welcomes you to its luxurious dwelling embraced by the idyllic environs of the river Beas and dense drape of pines framed with snow capped serene mountains. Blending style with splendor, the resort is designed and crafted diligently for the comforts of a perfect retreat. Cutting across the green spread of the garden is the natural stream quietly flowing in tune with the tranquil surroundings. An attractive play station for children in the sprawling lush lawn with comfortable lounge and garden sit-outs ensures fun time for your entire family. Indulge yourself in the exquisite experience of the best of modern facilities and nature’s bounty. ... more less
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