Out of all the good options available in Manali, we opted for The Himalayan as we had read amazing reviews about it on Tripadvisor & other websites. During our booking also, Ms. Mimi was really helpful in providing all the relevant information. She even gave us a decent discount & a room on the higher floor.
When we had stayed in Sunder Nagar for a night stay enroute, she even called in the morning to inform that since it had snowed overnight, we should either stay in the hotel or look for an option in kullu.
We arrived the next evening & honestly, the hotel has a very impressive structure. The room allocated to us was also nice & spacious with two separate double beds, one for us & the other for our little daughter. The bathroom is also quit huge with separate bathtub & shower cubicle although the water takes ages to warm up. The room also had a fireplace & one can pay Rs. 500 to get a basket of wood.
The food is also good & served hot. The trouble started when we were informed in the evening that there is no electricity in Manali for the past two days due to snowfall & all the hotels are running on back up generators hence the hotel will shut off the generator at 11 PM & it will start again in the morning only.
We were provided with hotel water bottles & that was the only complimentary thing the hotel could provide for us to get through the night. You can imagine our plight of spending the night in a hotel without any electricity, heaters, hot water in the wash room & in freezing cold condition with a 3 year old daughter. We had no choice but to order for a basket of wood to make us warm for the night.
Somehow, we managed to spend the night getting up at regular intervals to keep the fireplace going. Thankfully, the backup generator started at 8 the next morning but to our dismay it was shut again at 11 AM. Upon inquiring, we were informed that it will now start in the evening only & since most of the people move out during this time & come back in the evening only hence they cannot operator the generator only for us. They, however, did inform that they can start the generator for us for about half an hour so that we can wash & change but if there is still no electricity, the same routine would be followed for the night. When I protested & argued, I was informed calmly that the system will not change in case we are not happy with the arrangements, we can check out.
It really put us in a fix as we were with our little daughter & thought it important on the hotel's part to inform us of such eventualities so that were better prepared. Since, we were sharing our concern & exchanging mails with the hotel for almost a week, this should have been informed to us rather then getting a rude shock in the evening when we arrived.
If the hotel is projecting itself as a luxury brand & charging accordingly then services should also be of the same level. Instead, such an approach made us think twice why we ignored other options & preferred to stay here which felt like a very basic, budget hotel. All the other positive aspects shrank when we were made to go through this ordeal. I immediately rang up Holiday Inn, checked out & shifted there which provided us with all the comforts of a 5 star luxury hotel.
Given the option, I would never stay here again & will never recommend it to anyone else also.
- Official Description (provided by the hotel):
- Perched at an elevation of 2003 metres & built in the Victorian Gothic Revival style, The Himalayan is an exclusive boutique resort with an al fresco swimming pool overlooking Manali town. Tucked away in its own cul-de-sac amidst an apple & cherry orchard are 8 opulent guest rooms in the Castle (all with four-poster beds & antique armoires) and 8 cottages (each with 2 Bedrooms complete with en-suite bathrooms, dining & drawing space with functional fire place). The Cottage kitchenettes are equipped with all modern amenities/appliances. All cottages have their own cosy gardens, balconies & mountain views. All rooms come with tea/coffee makers, in-room safes & bespoke bath amenities. Bar, Restaurant & In-room dining is available. Croquet, Trampoline & Table Tennis is provided for children & adults alike. Gymnasium is offered on the premises. Fully equipped Boardroom. An elaborate Spa will be added in the near future. ... more less
- Reservation Options:
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