Visited Manali in Dec..2012 along with my wife to Celebrate her B'day. Spent 4 nights in the Hotel;December 15,16,17,18. Had gone through the reviews written by travelers on Tripadvisor and was mentally prepared for an Okay type of rooms,service etc. We reached there early say around 6.00 hours went straightway to hotel but nobody opened the door. Had to take a room in guest house for two hours. This was the only bad experience we faced otherwise every experience was very good I must say. I can understand why they didn't open the door it was very cold out there and moreover I was supposed to check-inThey provided extra quilts during night when asked for and moreover very friendly guiding about the local sights. at 12.00 hrs. Still they gave me a room at 7.00 hrs. Rooms are old as the Hotel itself but quite large. i had booked this Hotel for the location and believe me I am proud of my decision. I had booked DBR with Balcony and it was worth. Service is not as bad as some people find .Problem arises when we wnt Tea,Breakfast etc. in our rooms though this is everybody's right. Staff was nice and cooperative. Mr, Chaman-the caretaker,Mr. Sharma -The Manager deserve a good word. In all it is for those who r looking for a safe,affordable,well located place. I will be booking the same Hotel when I visit Manali next time.