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“Amazing” 4 of 5 bubbles
Review of Crowne Plaza Hotel Gurgaon

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Crowne Plaza Hotel Gurgaon
Ranked #9 of 227 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Gurgaon
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Amazing”
4 of 5 bubbles Reviewed May 4, 2010

the hotel is amazing with nice staff and high on quality. the location is very good. i been there for a business meeting and the feeling was good. the hotel have enough space for business meetings and space. its a nice place for personal stay also.

  • Stayed February 2008, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank divyajain123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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809 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
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English first
London, England
Level Contributor
84 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
4 of 5 bubbles Reviewed May 3, 2010

I was booked at the hotel for a conference by my company.
They allow an early check in, which was great.
My room was very spacious, tea/coffee facilities.
Complimentary water, flat screen television, bathrobes, slippers and offer a complimentary show shining service. Pop your shoes into the provided basket and it's sorted.

The breakfast buffet was great, in fact, we ate buffet the whole time. The dinner buffet was equally good. Huge selections for both continental & Indian food. A tandoor so that you could have almost any type of Indian bread prepared for you fresh.

I agree with other comments regarding :
A. Drinks - Expensive
B. Internet access - Expensive

My view on the latter with 5 star establishments is generally these hotels no longer make the money they once did with their exorbitant charges for telephone calls, most carry a mobile phone now, so they try and make it up with internet access.

Taxi charges are another issue. Gurgaon works by telephone taxis, apparently taxis cannot tout for business - at least, this is what the concierge advised.
We asked which would be a good mall to visit for more ' local ' stores.
He suggested one, the name of which I do not recall, which we visited.
It consisted of high end Western stores. Clearly he knew the name of the malls, but no first hand experience of any ... total waste of an afternoon.

Gurgaon is not Delhi. It's home to BPO's & shopping malls.
It would be a waste for someone to visit this far and not venture into Delhi !

Overall, I would stay at the hotel again - if my company pays !
It was a pleasant stay, the rooms were nice and generally everyone I came into contact with was very helpful.

  • Stayed April 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank ItalGrecoLon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 10, 2010

great rooms, best amenities,

lousy service, not so great view and expensive

  • Stayed March 2010, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank busitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AditiDas, Public Relations Manager at Crowne Plaza Hotel Gurgaon, responded to this review, April 15, 2010
Dear Busitravel,

Apologies at the outset for the service issues you have faced at our hotel, we would love to hear more about them so that we can take measures to rectify standards that proved dissatisfactory for you.

Please let us know what aspects of the hotel's service need to be looked into.

Thanks for your kind praise of our infrastructure

Warm Regards
Aditi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 6, 2010

I had the recent good fortune of being based in India for 6 weeks with my company and had the pleasure of staying at The Crowne Plaza Today, Gurgaon for 4 of those weeks. The hotel is about 30-40 minutes drive from the International airport in Delhi making it perfect for working in the business area of Gurgaon. The hotel is modern and well kept with very good sized rooms that are comfortable for long stays, the bathroom has a large glass window to the room with electronic blinds and a speaker system attached to the 40inch TV perfect for watching the footy in the bath. A decent shower with ample shower head is also provided along with a toilet and washbasin. The bathroom also features a door to your wardrobe.
The beds are a little hard for my liking but that's a personal preference, they did however provide a pillow service where you could choose from a variety of pillows from a menu and have them delivered to your room. The usual amenities like minibar, tea, coffee etc were provided but one word of warning keep an eye on your minibar charges as the hotel were charging me for items I never consumed but did get sorted after speaking with management.
The TV service was varied with all the good sports channels available showing all major sporting events worldwide and movies available on a 40" LCD screen, also provided was a Bose alarm clock radio with an aux input for your ipod or other mp3 player. My company paid for the internet access which is a good thing as it's rather costly in the hotel especially if your staying for a month, the access was about 19000 rupees for the month which in current ex rates is £280, the service was good though and didn't really experience any downtime or speed issues when using it.
The food at the hotel was very nice and cooked fresh except for some of the breakfast items like bacon and sausages, i had some of the best scrambled eggs here. After eating at Cafe G for almost 1 month it was getting a little boring however the Wildfire restaurant is also on-site but very pricey for an evening meal. Room service was always prompt but had some efficiency issues by sending me the wrong meal on a couple of occasions. Drinks at the bar are quite costly compared to prices in the UK with a pint of Stella Artois at almost £10 (687INR), local beer by the bottle is a bit better at 320 rupees. You could always purchase local beer and international spirits at a reduced cost from a local roadside seller outside the hotel.
The pool was generally cold but the hotel did have a good jacuzzi and steam room setup and a good pool deck with waiter service was good for the hot weekends.
The staff were all very friendly from the lift attendant to the duty manager, the room staff did a very good job twice a day cleaning the rooms and leaving chocolates for you.
I would stay at the Crowne Plaza again if the Leela Kempinski was full.

  • Stayed February 2010, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mark1ee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AditiDas, Public Relations Manager at Crowne Plaza Hotel Gurgaon, responded to this review, April 15, 2010
Dear marc1ee,

Thanks so much for writing such a long and detailed review of our beloved hotel, we are grateful for the time and effort you have devoted to this.

It is heartening to know that you liked most aspects of our rooms and found the service staff warm and friendly in their attitude, this is what we constantly strive towards achieving and we are encouraged further by your kind words.

We have made note of your observations on the wrong mini bar bill and the wrong order delivery by room service, we have also analysed your other comments on the products and services of this hotel. Please be sure that we will do everything possible to delight you even further during your next visit.

We hope to see you soon, again

Warm Regards
Aditi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 18, 2010

The hotel is almost centrally located in a peaceful environment and has got one of the best in class rooms. The glass wall between the room and the huge bath tub makes it a perfect romantic experience if travelling with ur loved one.

Most recommended.

  • Stayed September 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rishi_4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AditiDas, Public Relations Manager at Crowne Plaza Hotel Gurgaon, responded to this review, April 4, 2010
Dear rishi_4u,

Thanks so much for showering such high praise on our rooms, we constantly try to provide the best to wonderful patrons like you.

We hope our services also matched up the beauty of the room and that you will be back for the experience again, soon.

Warm Regards
Aditi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 18, 2010

We had arranged for a townhall meeting in Crowne Plaza sometime last year.

Must say the arrangements offered by the hotel were very good. The ambience was excellent too. We had many onshore delegates coming down to India for this townhall meet and we were a little puzzled in terms of selecting a venue.

We visited Crowne Plaza and were impressed by the ambience it offered and thats the reason we finalized it as our venue.

The onshore visitors were very pleased by the arrangemnets made by the hotel.

The townhall was followed by a cocktail party in the evening which offered some mouth tempering delicacies.

I would recommmend it to all the corportaes for their business meets.

  • Stayed August 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Asharma01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AditiDas, Public Relations Manager at Crowne Plaza Hotel Gurgaon, responded to this review, April 4, 2010
Dear Asharma01,

Thanks so much, we are truly grateful for the kind praise that you have showered on our infrastructure and our services. The tagline of Crowne Plaza as a brand is 'A Place To Meet' and corporate meetings are events that we always focus on.

Your feedback convinced us that we are journeying in the right direction, now we are encouraged to continue our special efforts towards corporate events.

Please do book us for similar needs in future, we would love more opportunities of doing our best for you.

Thanks again & Warm Regards
Aditi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed February 5, 2010

Hi, I am Indian from USA travelling across te world for business, I am a Priority Club member too and stayed in top class hotels in Germany, USA, Italy, Switz, Australia. This is the worst experience. the staffs especially the lady staffs are real racist and wont even bother. And the worst part is when you sit in club rooms, they totally dont provide any service, FYI everything in club room is free but only if you are white the lady staff come and ask for what we need, if you are indian or black descent...no service provided horrible treatment

some of my colleagues from different countries felt the same, there is no point in paying more than 10000 rs and get this kind of treatment, this hotel totally sucks and f racist

Pls avoid if you are not white

  • Stayed January 2010, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank riteguy28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashwani_goela, Director of Rooms at Crowne Plaza Hotel Gurgaon, responded to this review, February 8, 2010
Dear Mr. Riteguy28,

Thanks so much for pointing out the disappointing aspects of our services, we are indeed very grateful to you because it is feedback like yours that allows us to evaluate the systems set in place and take corrective action where necessary.

Please be rest assured, we will conduct a proper investigation on what went wrong and re-train our team members, if that need arises.

We are also going through our records to know more about you so that we can reach out to you directly, I hope to personally have a chance to connect with you soon and hope you will be kind enough to communicate with me at that time.

Please accept my and the team’s sincere-most apology for the obviously distasteful experience you have had, we promise you things will not be the same when you visit us again.

Looking forward to another chance of setting things right.

Please contact me directly for any assistance, I remain

with warm regards,
Ashwani Goela
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Gurgaon

Property: Crowne Plaza Hotel Gurgaon
Address: Site 2 | opposite Signature Tower, Gurugram (Gurgaon) 122001, India
Phone Number:
Location: India > Haryana > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Gurugram (Gurgaon)
#8 Spa Hotel in Gurugram (Gurgaon)
#9 Luxury Hotel in Gurugram (Gurgaon)
#13 Romantic Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Gurgaon 5*
Number of rooms: 234
Official Description (provided by the hotel):
Hotel Offer Free Wifi and special day use and Long stay packages. Stay connected at the modern Crowne Plaza(R) Gurgaon hotel, about 30 minutes southwest of New Delhi, 15 minutes from Indira Gandhi International Airport (DEL) and close to GE, IBM and Microsoft. The perfect base for work or exploring, our hotel features well-equipped guest rooms and complimentary Wi-Fi. Host events or meetings on-site in one of 11 flexible meeting spaces, including our Grand Ballroom, ideal for weddings and receptions. All rooms include Wi-Fi and the assistance of a dedicated Crowne Plaza(R) Meetings Director. During leisure time, enjoy shopping and local attractions. Experience live, Bollywood-style performances at Kingdom of Dreams, and visit the sacred Sai Ka Angan and Sheetla Mata Mandir temples in the area. While you're right in the center of the city, you can escape the bustle with a stroll through our garden courtyard or a treatment at Bodyzone Spa, located on-site. Stay on track at the well-equipped fitness center, or swim in our temperature-controlled pool. Try award-winning Brazilian cuisine at Wild Fire restaurant,or our multi cuisines restaurant - Cafe G and head to Delicious for dessert or to ConneXions for a nightcap. Enjoy the comfort of home away from home. Stay with us for 7 nights and above at INR 5999 + Taxes onwards including breakfast,wifi both ways airport transfers, 20% dis on F&B & SPA and 2 pcs laundry per day. For reservations please contact our 24-hour Central Reservation Office and quote Package Name: Long Stay Package Our well trained colleagues will be happy to assist you. ... more   less 
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Also Known As:
Crowne Plaza Gurgaon
Gurgaon Crowne Plaza

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