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“Great hotel for business stays”

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Crowne Plaza Hotel Gurgaon
Ranked #12 of 237 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed April 10, 2014

I've stayed at the Crowne Plaza a good couple of times on my business visits to Gurgaon. The hotel is my go-to place due to its location and the fantastic experiences I've had in the past. I love how big and spacious their rooms are. The baths are equally grand and what you'd expect from a five star hotel of its repute. Their breakfast spread is great and the staff is ever so courteous. It's a pity I've since then moved to Delhi and don't get to visit it as often as I'd like.

  • Stayed: May 2013, traveled on business
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Thank AdityaPandya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this reviewResponded April 11, 2014

Dear Guest
Greetings! Thank you so very much for your lovely compliments about our hotel. We deeply appreciate the fact that in spite of you having moved to Delhi, you still took precious time to provide your feedback on tripadvisor.com. We look forward to welcoming you back soon.
Regards
Arindam Kunar, General Manager

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Reviewed April 7, 2014

Going by standards set by other hotels in the group, this has certainly improved since my last visit. The bathroom is cleaner. The breakfast spread has improved. And, the hotel staff were efficient during both the check-in and check-out. The toiletries have been upgraded. You longer get the same fare, as the Holiday Inns. The only grouse would be the poor selection of TV channels and rather complex lighting arrangement. It took me quite some time, to figure out, how to work the lighting and even then, the room was quite dark.

  • Stayed: March 2014, traveled on business
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Thank Subrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this reviewResponded April 8, 2014

Dear Guest
Greetings and thank you for returning to our hotel and staying with us. We are also pleased to know that you have liked our efforts in improving our standards and we assure you that we shall continue to strive to be better. We have noted your feedback on TV Channels and the light switches and we intend to address the same immediately. While we can add some channels, we intend to brief our guests about the lighting in the room in future.
Regards
Arindam Kunar, General Manager

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Reviewed April 2, 2014

I was booked for an 8-night stay in early March. I have stayed there several times in the past, so I was familiar with what to expect. The aspects of the hotel that I particularly like are:
Breakfast buffet. Delicious food and a wide variety of choices, with Western, Asian, and Indian foods.
Room: Very quiet and comfortable.
Staff: Always helpful. I had an issue with the room on the first night. The next morning I spoke with the duty manager, Anand Khanna. He quickly resolved the problem for me and couldn't have been more helpful and courteous. People like Anand are valuable assets to any property!
Fitness center: Good equipment, nice environment.
Room service and laundry service: Both are outstanding.

This is a very good hotel.

Stayed: March 2014, traveled on business
Thank DavidM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this reviewResponded April 3, 2014

Dear Guest
At the outset, please accept our thanks for choosing to stay at our hotel over and over again. It is indeed a true manifestation of the team's effort to delight our guests. I am also so glad that you took time out to compliment one of my team members, which no doubt goes a long way to motivate our entire team. Your feedback has been communicated to Anand, who is immensely grateful. We look forward to your return soon.
Regards
Arindam Kunar, General Manager

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Reviewed April 2, 2014

This is a business person's hotel on the most part. Lobby is good, and staff extremely polite. The sincerest of them being the really nice gentleman near the elevators ... very nice. What's also great is the breakfast at Cafe G ... terrific, really amazing.

Things are a lot less impressive in the rooms. They are very dated, and in desperate need of refurbishing. And the rooms, while cleanish, not really thoroughly cleaned. Small stuff, nothing major.

Security though, is an area they need to work on. My key didnt work twice, and on both occasions hen I went down to the front desk, they asked for my room number without checking my ID. I could have given any room, and they would have granted me access. That is worrying. Twice, not once. So, if you stay there, lock up your stuff !!

  • Stayed: March 2014, traveled on business
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Thank Around917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this reviewResponded April 3, 2014

Dear Guest
Greetings and thank you for choosing to stay at our hotel. We deeply appreciate your lovely comments about our team which not only motivates us, it in fact also confirms our efforts to ensure that we delight every single guest.
I am specially thankful to you for your comment on the security aspect, which we indeed have already addressed with the team.
Regards
Arindam Kunar, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

I stayed here for several weeks as my company has an office nearby. Truly amazing hotel.

The restaurant has a wide variety of food selections. The lobby bar is great for coffee in the morning or a drink at the end of the day.?

Te pool and spa are very nice. I got a great massage and spent some time in the fitness center.

The rooms are great - hardwood floors and beautiful marble bathrooms with amazing shower. The beds are super comfortable.

The hotel also has a club lounge you pay extra for that has food, drinks, and is a great social spot.

Service here was over the top. Really nice staff was extremely helpful.

A truly great hotel, highly recommend.

  • Stayed: April 2013, traveled on business
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Thank Eric E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this reviewResponded March 31, 2014

Dear Guest
Greetings and thank you from the bottom of our hearts for such a lovely feedback of our hotel and the team. It is truly rewarding and motivating to receive such compliments. We are glad you enjoyed your stay and look forward to welcoming you back soon.
Regards
Arindam Kunar, General Manager

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Reviewed March 28, 2014

I have visited here a few times and have to say- the range of desserts is heavenly! The oriental food, especially the dim sum is every foodie's dream! The self catering brunch is simply perfect! Accompanied by the relaxed setting of the gardens the crown plaza brunch offers a laid back, but delicious brunch! Great food and atmosphere!

Stayed: October 2013, traveled with friends
Thank Aimee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this reviewResponded March 31, 2014

Dear Guest
Greetings and thank you for taking precious time out to compliment our hotel and our brunch offering at Cafe G. We are indeed glad that you enjoyed your visit to our hotel and this certainly motivates our team. We look forward to your visit again.
Cheers
Arindam Kunar, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2014

Stayed in Crown Plaza Gurgaon in the weekend culminating with Holi Festival in March, 2014. Right from the arrival at the reception, it was quite an welcoming experience. Staffs were friendly with their warm energetic wishes and sometime friendly conversation. Children just loved the ambiance, particularly the extended hour breakfast at the open space adjoining the well maintained lawn and water bodies in Cafe G. The stewards at the restaurants were attentive and friendly. The pool was clean with a supportive staffs around for help. There are rooms for improvement in the food department in choices and quality, but overall the experience was excellent for the family. It felt like a holiday with just one day of stay. Thank you.

  • Stayed: March 2014, traveled with family
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Thank Nabajyoti2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this reviewResponded March 23, 2014

Dear Guest
Greetings! Thank you so very much for your lovely comments about our hotel and the team. It is truly feedback such as these, that inspire us to work harder to ensure every guest has a delightful stay with us. I am also happy that the holi festivities were experienced by you. We do hope to see you back soon.
Regards
Arindam Kunar, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Gurgaon

Address: Site 2 | opposite Signature Tower, Gurugram (Gurgaon) 122001, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Gurugram (Gurgaon)
#10 Spa Hotel in Gurugram (Gurgaon)
#12 Luxury Hotel in Gurugram (Gurgaon)
#13 Romantic Hotel in Gurugram (Gurgaon)
Price Range: $105 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Gurgaon 5*
Number of rooms: 234
Official Description (provided by the hotel):
Hotel Offer Free Wifi and special day use and Long stay packages. Stay connected at the modern Crowne Plaza(R) Gurgaon hotel, about 30 minutes southwest of New Delhi, 15 minutes from Indira Gandhi International Airport (DEL) and close to GE, IBM and Microsoft. The perfect base for work or exploring, our hotel features well-equipped guest rooms and complimentary Wi-Fi. Host events or meetings on-site in one of 11 flexible meeting spaces, including our Grand Ballroom, ideal for weddings and receptions. All rooms include Wi-Fi and the assistance of a dedicated Crowne Plaza(R) Meetings Director. During leisure time, enjoy shopping and local attractions. Experience live, Bollywood-style performances at Kingdom of Dreams, and visit the sacred Sai Ka Angan and Sheetla Mata Mandir temples in the area. While you're right in the center of the city, you can escape the bustle with a stroll through our garden courtyard or a treatment at Bodyzone Spa, located on-site. Stay on track at the well-equipped fitness center, or swim in our temperature-controlled pool. Try award-winning Brazilian cuisine at Wild Fire restaurant,or our multi cuisines restaurant - Cafe G and head to Delicious for dessert or to ConneXions for a nightcap. Enjoy the comfort of home away from home. Stay with us for 7 nights and above at INR 5999 + Taxes onwards including breakfast,wifi both ways airport transfers, 20% dis on F&B & SPA and 2 pcs laundry per day. For reservations please contact our 24-hour Central Reservation Office and quote Package Name: Long Stay Package Our well trained colleagues will be happy to assist you. ... more   less 
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Also Known As:
Crowne Plaza Gurgaon
Gurgaon Crowne Plaza

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