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“Great hotel with great service at a good price”

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Crowne Plaza Hotel Gurgaon
Ranked #10 of 229 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Milwaukee, Wisconsin
Level Contributor
104 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Great hotel with great service at a good price”
5 of 5 bubbles Reviewed May 28, 2013

Professional pick up at the airport (New Dehli), followed by a quick car ride to the hotel (30 min).

The room was very large and well maintained (even though it is aging a bit). No problem in terms of cleanliness.

The concierge arrange cars for us to tour around Agra (4 hours each way) and see the Taj Mahal for a reasonable price.

We ate at the Brazilian style restaurant which had excelled meat (special in India).

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, June 3, 2013
Dear Guest,
Greetings and thank you very much for your lovely comments about our hotel. It means a lot to us, when you take precious time to provide feedback to our hotel and I can assure you that it does motivate our team to further enhance our efforts to delight our guests. Your compliments will be communicated to our team, and we do hope to see you soon at our hotel.
Regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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821 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (151)
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English first
at home
Level Contributor
396 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 279 helpful votes
5 of 5 bubbles Reviewed May 22, 2013

Upon our midnight arrival in Delhi, Trinetra Tours took us to this hotel for our first 'night'. It was very nice, AC worked fantastic, rooms were beautiful & modern & clean. Beds were comfy, linens were nice. But it is the absolute best breakfast buffet we have EVER had at a hotel! I'm hungry just thinking about it! Service was absolutely impeccable...a truly delightful stay!!!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LookingForFamilyFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, May 26, 2013
Dear Guest,
Greetings! Thank you for your lovely comments about our hotel. We deeply appreciate your feedback, and the breakfast team is delighted about your comments. We do hope we will see you soon back at our hotel and hope that you will recommend our hotel to your friends and family.
Cheers
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Patna, India
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed May 20, 2013

it was nice business trip, the hotel as expected was very elegant in atmosphere and service. rooms are big enough, nice bathroom and television :)
a lovely hotel to stay and enjoy holiday, breakfast is almost nice..bar was good and swimming poll on first floor is quiet open and soothing..

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vdalm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, May 23, 2013
Dear Guest,
Greetings and thank you so very much for your compliments for our hotel and our team. We are delighted and feel proud to receive such positive feedback, and it motivates us a lot. We look forward to your future visits, and assure you that we will continue to strive to live up to your expectations.
Regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
139 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed May 15, 2013

Went to Delhi on quick business trip recently. Arrived in Crowne Plaza Gurgaon at about midnight and departed two days later. The hotel service was very good and the staff were pleasant, polite and efficient. The checking in was efficient and so was checking out, though my colleague was presented with a wrong bill when he checked out - good thing he caught it.

The room was nice and modern, but didn't know the curtains were controlled from a bedside panel. Looked for cords on the side and tried to jerk them open. Finally figured it out. Similarly, the bathroom had blinds that could open and view into the bedroom (or vice versa), that was remoted controlled.

The only drawback was that the walk to the swimming pool was quite a ways. Had to walk down the corridor to lift, go down to 2nd floor then walk back down another corridor to the end where an elevator took it down to the 1st floor where the pool and gym were.

As a gold member of Priority Club, I did not notice any special treatment as compared to my colleague who wasn't. In a previous trip to Crowne Plaza in Oman before I became a gold member, my travel colleagues were both gold and were upgraded to nicer rooms.

Nevertheless, I had a very decent room and the hotel made a very short and busy trip as comfortable as they could for me. Will definitely continue to use them.

Room Tip: Look for the remote controls for the curtains. Ask for a room close to the lift or even on the 2nd...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobM08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, May 18, 2013
Dear Guest,
Thank you very much for your feedback and comments about our hotel. It is not only encouraging, it is also a great testament to our teams commitment to provide a ONE STEP AHEAD service to our valued guests. I am sure your kind words would go a long way to motivate and encourage the team. Your feedback on the curtains are well taken, and learning from it, we have decided to install a small sign on the curtains so that our guests are made aware that the curtains are remote controlled operated. Please be assured that Priority Club members are very special to us, and your Gold Membership does provide you with special facilities subject to availability. We look forward to welcoming you back, and please do drop in a line to me at arindam.kunar@ihg.com so that I can ensure your PCR membership is well worth recognized. I look forward to your visit and personally look forward to meeting with you.
Regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
86 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

I checked-in on 28-Apr-2013 and checked-out on 7-May-2013 at Crowne Plaza Hotel in Gurgaon. I had a pleasant stay at the hotel,
Great dining options with multiple restaurants on the ground floor
Good breakfast buffet spread
Large Swimming pool on the first floor along with Gym
Infact I was informed about the Steam and Sauna, which are well maintained
Outstanding services with unconditional smile
Just walk 300 meters and you'll find Mall with all kind of foods, Beer, etc, etc

I wish to highlight exceptional services provided by Duty Manager, Mr. Pankaj, Guest Relations supervisor, Ms. Shikha & Sales Manager, Mr. Rohan. Hats of to the above and beyond services at Crowne Plaza!

It's my 2nd visit to the property and look forward to many more in near future!

Room Tip: You can't go wrong with room selection at Crowne Plaza!
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chetan_V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, May 8, 2013
Dear Mr. Chetan
Greetings! Thank you so very much for taking precious time to write about your experiences at our hotel. Not only are we delighted to receive such detailed and positive feedback, the names of our team members you have mentioned are sure to be thrilled and further motivate them and others to continue to delight our guests. You sure have made a difference to our lives with such comments. We look forward to welcoming you back and hope that I can personally meet you on your next visit.
Regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon
Level Contributor
159 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed May 2, 2013

Went for Dinner on 2 May 2013.
Had Food in Cafe G.Ambience was Good. The temperatures in area were very good.
Were Welcomed by Mr Vijay Chauhan, with a very warm and affectionate Smile.He thereafter looked after us, although he had finished his days job. That shows his dedication not only to his job but how devoted he is to his Clients and management.
Were advised on selection of Drinks and Food by Mr Chauhan.
Mocktails were really really good. The Non Veg Platter is very strongly recommended.
The Chocolate Cake is a great treat to see and eat.
The boy Mr Kuldeep singh Rawat , who attended to us was smartly dressed, very soft spoken, well mannered and extremely good in his work.
The Cake that we had was extremely well made and decorated.
The energy and manners of Mr Vijay Chauhan surprise me. He is seen going to all guests , personally attending to them and still having energy and great smile . Truly remarkable . He sure pampers his guest and I am sure they must be coming back again and again for his personal touch.
Thank you Crowne Plaza for a Great evening. Thank you Mr Vijay Chauhan for great looking after.

Room Tip: Take a Room on Left Top for great views.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank RAVI11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, May 8, 2013
Dear Mr Ravi
Greetings! Just delighted and very proud to see your comments about our hotel and more specifically about our team. No doubt that the two individuals you have named are our star performers as is the rest of the team. I am also glad you liked our food, and our chefs are sure to be motivated with such feedback.
We look forward to welcoming you back soon.
Arindam Kunar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 1, 2013

The good impression started right from the pickup at the airport, which was fairly late in the evening. A chilled bottle of mineral water as soon as you sit down in the car, a query whether the airconditioning is at the right temperature are small but meaningful gestures, especially in the Delhi summer. Check in was smooth and the room clean and comfortable. A quick drink at the friendly bar (decent collection of single malts) made for a restful night. I stayed a couple of nights and the experience was overall pleasant.
The only complaint I would have is that the towels were a tad yellow- housekeeping needs to take care.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Busgadri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, May 2, 2013
Dear Guest,
Greetings and thank you for your lovely comments about our hotel. I can assure you that the chauffeur team will be mighty pleased with your comments, and sure to motivate them. I am glad you enjoyed your stay. Please be assured, your comments on the towel are well taken, and corrective measures have already been undertaken.
We look forward to welcoming you back to our hotel soon.
Regards
Arindam Kunar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Gurgaon

Property: Crowne Plaza Hotel Gurgaon
Address: Site 2 | opposite Signature Tower, Gurugram (Gurgaon) 122001, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Gurugram (Gurgaon)
#9 Spa Hotel in Gurugram (Gurgaon)
#10 Luxury Hotel in Gurugram (Gurgaon)
#13 Romantic Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Gurgaon 5*
Number of rooms: 234
Official Description (provided by the hotel):
Hotel Offer Free Wifi and special day use and Long stay packages. Stay connected at the modern Crowne Plaza(R) Gurgaon hotel, about 30 minutes southwest of New Delhi, 15 minutes from Indira Gandhi International Airport (DEL) and close to GE, IBM and Microsoft. The perfect base for work or exploring, our hotel features well-equipped guest rooms and complimentary Wi-Fi. Host events or meetings on-site in one of 11 flexible meeting spaces, including our Grand Ballroom, ideal for weddings and receptions. All rooms include Wi-Fi and the assistance of a dedicated Crowne Plaza(R) Meetings Director. During leisure time, enjoy shopping and local attractions. Experience live, Bollywood-style performances at Kingdom of Dreams, and visit the sacred Sai Ka Angan and Sheetla Mata Mandir temples in the area. While you're right in the center of the city, you can escape the bustle with a stroll through our garden courtyard or a treatment at Bodyzone Spa, located on-site. Stay on track at the well-equipped fitness center, or swim in our temperature-controlled pool. Try award-winning Brazilian cuisine at Wild Fire restaurant,or our multi cuisines restaurant - Cafe G and head to Delicious for dessert or to ConneXions for a nightcap. Enjoy the comfort of home away from home. Stay with us for 7 nights and above at INR 5999 + Taxes onwards including breakfast,wifi both ways airport transfers, 20% dis on F&B & SPA and 2 pcs laundry per day. For reservations please contact our 24-hour Central Reservation Office and quote Package Name: Long Stay Package Our well trained colleagues will be happy to assist you. ... more   less 
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Also Known As:
Crowne Plaza Gurgaon
Gurgaon Crowne Plaza

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