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“Attentive service great concierge lounge”

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Crowne Plaza Hotel Gurgaon
Ranked #9 of 229 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Boston, Massachusetts
Level Contributor
77 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Attentive service great concierge lounge”
4 of 5 bubbles Reviewed November 13, 2012

My second stay at this property and the service was as good this time as the last. Ate at all the various options and it was mostly good the biggest let down in the hotel is the bar area. It has no atmosphere and playing what seems like karaoke tunes without any singing doesn't help. This bar needs some Western music to try and lift it and how about some female bartenders? My colleague and I where in here each night and although the staff rotates, its all male. With the impending opening of the new jw Marriott some improvement will have to be made to get my business next time around, it might just be worth it for the outstanding service in the concierge lounge though.

Room Tip: Get a pool side room as they are much quieter
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scotsroadwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, November 18, 2012
Dear Guest,
Greetings and we thank you for your positive feedback on our hotel and specially our lounge services. I shall certainly communicate your feedback to the team, who I am sure will be delighted and further motivated. Your comments on the Bar music is also well appreciated, and I can assure you that you will indeed see some changes there on your next visit.
I do hope for your return soonest, and an opportunity to meet with you.
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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819 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (151)
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Sydney
Level Contributor
118 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed November 9, 2012

All I can say abou this hotel is that its probably one of the best I have stayed in.
The staff from front desk check in, helath club, concierge, room service, laundry, front doormen and housekeeping are doing a superb job. The week I have spent here on business could not have been more pleaseant.
The location to the technology parks is about 20 minutes in traffic and about a half to the airport.
Food and beverage was sometimes great and sometimes average, but always served well and within reasonable time frames. Cleanliness and security was great. Staff were couteous and attentive to detail. I will come back if ever I need to be in Gurgaon again.

Room Tip: Avoid rooms on the park side. Too noisy when they hold events.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Konrad J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, November 18, 2012
Dear Guest,
Greetings and what a delight for my team and me to get such fabulous feedback about our hotel. Your comments are sure to be given to the team, who will be surely excited. We do train our team to provide personalized services and pride ourselves of having one of the best. I do look forward to your visit in the near future.
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed November 6, 2012 via mobile

I stayed at the hotel on business and it is a lovely hotel with lovely facilities. Great place to chill and feel away from it all.
My only issues were during the evening buffet we had to keep asking for more drinks as they were not forthcoming. The next day for lunch again the service was poor with regard to drinks and they even cleared my drink when I went to the toilet. Getting a replacement was an ordeal and there was a language barrier.
I would stay again but just found service not as good as other hotels with same stars I have stayed in.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melyn27042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, November 8, 2012
Dear Guest
Greetings and thank you for your feedback. It is feedback such as these which encourage us and also at the same time also makes us focus on areas which we need to improve our standards of service. Please be assured, that we will take all steps required to enhance the standards of service with regards to the beverage services.
I do hope that we will see you back at our hotel soon, so as to provide you with our legendary services for which we are known.
Regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed November 4, 2012

Very Clean, good service, good food. Rooms all a little damp and musty and Internet was patchy.
The bar area lacks any ambience, very cold and sterile, could try and do something about that.
Sensible business hotel though.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TraveljunkiesLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, November 5, 2012
Dear Guest
Greetings! Thank you for your candid feedback of our hotel, and we appreciate the kind words of appreciation for our services and our hotel. My sincere apologies for the fact that you felt our rooms were a bit damp, and we have already addresses this issue, however, incessant rain sometimes can create a bit of a challenge for us. As for the Bar, thank you for your feedback, and we have now got a crooner on every weekend and have a themed sales activity every day of the week. We will further work hard to create a more lively atmosphere so you can enjoy your time there on your next visit.
Kind regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BS
Level Contributor
323 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 bubbles Reviewed October 26, 2012

This is like in several Asian hotels they try and think to be friendly and open. But at the end they are very restrictiv and think only on their profit.
So also happened in Gurgaon. From outside the hotel looks like a fortress. Security is also a bit strange: Beware of female security!! They are friendly to you. But when you are freindly to them then they react like a wild cat.
The club lounge is nice and the staff is friendly and accommodating. If you check-out then the standard procedures are applied. If you have certain requests the stuff is overloaded. So happened to me in Summer this year.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mba4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, October 29, 2012
Dear Guest,
Greetings and thank you for taking time off to provide your candid feedback. We appreciate your comments and will continue to strive to make our check out experience more amiable and pleasant for our guests. Allow me to explain our security concerns. You may be aware of the challenges that hotels in India face with regards to security threats, keeping in mind unfortunate events in one of our metro cities. We are thus constrained, for the safety of our guests and our employees to ensure strict security measures.
I do hope you appreciate our constraints.
Regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed October 19, 2012

Stayed here with work colleagues for about a week or so and got to experience some of the function rooms and the bars a fair bit too. Very nice in Indeed.
Would also be a very hotel for couples.
Staff very attentive and rooms and public areas all nicely laid out, very clean and well decorated.
Room was impressive. Very well planned from a visual and functional perspective. Liked it a lot.
For this type of hotel prices were reasonable and good value for money.
Will be going back ;-)

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dreamdiving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, October 20, 2012
Dear Guest,
What a delight to see your feedback on tripadvisor. We are indeed grateful and my team joins me in thanking you for taking precious time off to write about your experience in our hotel. It is comments like these that encourage our teams to aim higher. A true reflection of our efforts can only be our guests and their feedback, and we acknowledge the same.
I look forward to your visit to our hotel.
Arindam Kunar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

This is a business hotel, not tourist or resort focused. Our group stayed here for one night on our way to Bhutan. The rooms are modern and sparkling clean. The bathroom is an experience in itself, with a footed tub, a rain shower. Many of us spoke fondly of that shower through the rest of our trip! The buffet in Cafe G is very good; so many choices and so little time. The little gift shop off the lobby is a gem. Excellent prices for quality merchandise; we didn't find anything that equaled it for the rest of our trip!

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, October 20, 2012
Dear Guest,
Greetings and thank you so very much for your kind comments about our hotel. Your comments encourage our team to try harder and deliver the highest level of service to our guests. Your comments on our bathroom are indeed in line with what we receive from most of our guests! I am glad you enjoyed our hotel, its services and the shop.
I hope that work or pleasure will bring you back to our hotel, and I do get an opportunity to meet with you
Regards
Arindam Kunar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Gurgaon

Property: Crowne Plaza Hotel Gurgaon
Address: Site 2 | opposite Signature Tower, Gurugram (Gurgaon) 122001, India
Phone Number:
Location: India > Haryana > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Gurugram (Gurgaon)
#8 Spa Hotel in Gurugram (Gurgaon)
#9 Luxury Hotel in Gurugram (Gurgaon)
#13 Romantic Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Gurgaon 5*
Number of rooms: 234
Official Description (provided by the hotel):
Hotel Offer Free Wifi and special day use and Long stay packages. Stay connected at the modern Crowne Plaza(R) Gurgaon hotel, about 30 minutes southwest of New Delhi, 15 minutes from Indira Gandhi International Airport (DEL) and close to GE, IBM and Microsoft. The perfect base for work or exploring, our hotel features well-equipped guest rooms and complimentary Wi-Fi. Host events or meetings on-site in one of 11 flexible meeting spaces, including our Grand Ballroom, ideal for weddings and receptions. All rooms include Wi-Fi and the assistance of a dedicated Crowne Plaza(R) Meetings Director. During leisure time, enjoy shopping and local attractions. Experience live, Bollywood-style performances at Kingdom of Dreams, and visit the sacred Sai Ka Angan and Sheetla Mata Mandir temples in the area. While you're right in the center of the city, you can escape the bustle with a stroll through our garden courtyard or a treatment at Bodyzone Spa, located on-site. Stay on track at the well-equipped fitness center, or swim in our temperature-controlled pool. Try award-winning Brazilian cuisine at Wild Fire restaurant,or our multi cuisines restaurant - Cafe G and head to Delicious for dessert or to ConneXions for a nightcap. Enjoy the comfort of home away from home. Stay with us for 7 nights and above at INR 5999 + Taxes onwards including breakfast,wifi both ways airport transfers, 20% dis on F&B & SPA and 2 pcs laundry per day. For reservations please contact our 24-hour Central Reservation Office and quote Package Name: Long Stay Package Our well trained colleagues will be happy to assist you. ... more   less 
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Also Known As:
Crowne Plaza Gurgaon
Gurgaon Crowne Plaza

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