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Crowne Plaza Hotel Gurgaon
Ranked #10 of 229 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
London
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good”
4 of 5 bubbles Reviewed November 4, 2012

Very Clean, good service, good food. Rooms all a little damp and musty and Internet was patchy.
The bar area lacks any ambience, very cold and sterile, could try and do something about that.
Sensible business hotel though.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TraveljunkiesLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, November 5, 2012
Dear Guest
Greetings! Thank you for your candid feedback of our hotel, and we appreciate the kind words of appreciation for our services and our hotel. My sincere apologies for the fact that you felt our rooms were a bit damp, and we have already addresses this issue, however, incessant rain sometimes can create a bit of a challenge for us. As for the Bar, thank you for your feedback, and we have now got a crooner on every weekend and have a themed sales activity every day of the week. We will further work hard to create a more lively atmosphere so you can enjoy your time there on your next visit.
Kind regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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821 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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BS
Level Contributor
323 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 bubbles Reviewed October 26, 2012

This is like in several Asian hotels they try and think to be friendly and open. But at the end they are very restrictiv and think only on their profit.
So also happened in Gurgaon. From outside the hotel looks like a fortress. Security is also a bit strange: Beware of female security!! They are friendly to you. But when you are freindly to them then they react like a wild cat.
The club lounge is nice and the staff is friendly and accommodating. If you check-out then the standard procedures are applied. If you have certain requests the stuff is overloaded. So happened to me in Summer this year.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mba4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, October 29, 2012
Dear Guest,
Greetings and thank you for taking time off to provide your candid feedback. We appreciate your comments and will continue to strive to make our check out experience more amiable and pleasant for our guests. Allow me to explain our security concerns. You may be aware of the challenges that hotels in India face with regards to security threats, keeping in mind unfortunate events in one of our metro cities. We are thus constrained, for the safety of our guests and our employees to ensure strict security measures.
I do hope you appreciate our constraints.
Regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed October 19, 2012

Stayed here with work colleagues for about a week or so and got to experience some of the function rooms and the bars a fair bit too. Very nice in Indeed.
Would also be a very hotel for couples.
Staff very attentive and rooms and public areas all nicely laid out, very clean and well decorated.
Room was impressive. Very well planned from a visual and functional perspective. Liked it a lot.
For this type of hotel prices were reasonable and good value for money.
Will be going back ;-)

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dreamdiving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, October 20, 2012
Dear Guest,
What a delight to see your feedback on tripadvisor. We are indeed grateful and my team joins me in thanking you for taking precious time off to write about your experience in our hotel. It is comments like these that encourage our teams to aim higher. A true reflection of our efforts can only be our guests and their feedback, and we acknowledge the same.
I look forward to your visit to our hotel.
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

This is a business hotel, not tourist or resort focused. Our group stayed here for one night on our way to Bhutan. The rooms are modern and sparkling clean. The bathroom is an experience in itself, with a footed tub, a rain shower. Many of us spoke fondly of that shower through the rest of our trip! The buffet in Cafe G is very good; so many choices and so little time. The little gift shop off the lobby is a gem. Excellent prices for quality merchandise; we didn't find anything that equaled it for the rest of our trip!

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, October 20, 2012
Dear Guest,
Greetings and thank you so very much for your kind comments about our hotel. Your comments encourage our team to try harder and deliver the highest level of service to our guests. Your comments on our bathroom are indeed in line with what we receive from most of our guests! I am glad you enjoyed our hotel, its services and the shop.
I hope that work or pleasure will bring you back to our hotel, and I do get an opportunity to meet with you
Regards
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed October 14, 2012 via mobile

Basic hotel alright for a short business trip.
Average restaurants, except for "Wildfire" - Which is definitely a world class restaurant. Serving Brazilian Gaucho meat skewers.

The air conditioning did not work in my room

The hotel staff are very courteous and always ready to help

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aakashshirodkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, October 20, 2012
Dear Guest,
Greetings and thank you for your feedback. At the outset, our sincere apologies for the issues you had with air conditioning. This issue is a bit if a surprise for me, as we rarely get AC complaints, and I shall certainly investigate the same. If you could provide more details to me at arindam.kunar@ihg.com, I would be most grateful.
Thank you also for your kind comments on our team, who are the pillars of our success and consistently deliver Great Hotels Guest Love.
I look forward to meeting with you on your next visit to our hotel.
Arindam Kunar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Acton, Massachusetts
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 7, 2012

Rooms, common areas and amenities (e.g. business center, gym, pool) are modern, well equipped and very well maintained. The hotel staff are well trained, very helpful, cheerful, and courteous with very good English skills.

Food: Wildfire, the Brazilian BBQ, was excellent. The main chef is Brazilian, and takes a refreshingly different approach to the typical Brazilian BBQ (as served in Rio). The meats, fish and sauces are extremely well prepared, fresh, flavorful and a bit lighter than the typical Brazilian BBQ.

Other restaurants and room service: Café G was good, but inconsistent. Again, service is very good, but the food was either fair to poor or very good (i.e. inconsistent). Room service was also inconsistent. Either it was either very good or fair to poor. I had no issue whatsoever with food hygiene within the hotel which indicates good food safety practices.

Overall, a very good experience and a hotel I recommend and would stay at when in Gurgaon.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank George O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, October 8, 2012
Dear Guest
Greetings and thank you very much for taking precious time off to write a detailed account of your experience at our hotel. We are deeply appreciative of your compliments, and it does motivate our team to continue to delight our guests.
I do look forward to welcoming you back..
Arindam Kunar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Queensferry, United Kingdom
Level Contributor
147 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed October 5, 2012

My first stay in this Crowne Plaza having previously stayed in the Trident Hotel in Gurgaon. Much preferred the informality and relaxed atmosphere of this CP to the Trident. Cafe G is good, possibly a bit expensive but the buffet evenings are good value and offer a range of prepared and cooked-to-order food. Also ate in Wildfire - again good but I did feel it was on the expensive side.

Leisure facilities are better than average and there's a reasonable "club lounge" available for "qualifying" guests.

Bedrooms were clean, comfortable and well appointed. I'd be happy to recommend this and will stay here again

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DaveFaull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArindamKunar, General Manager at Crowne Plaza Hotel Gurgaon, responded to this review, October 8, 2012
Dear Guest
Greetings and thank you so very much for your kind comments about our hotel. I am also delighted that you enjoyed your stay, and that we would be your choice of hotel on your next visit. This is a true reflection of our team's effort - as, to us, when a guest returns, our goal is met.
I look forward to seeing you at our hotel soon.
Arindam Kunar. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Gurgaon

Property: Crowne Plaza Hotel Gurgaon
Address: Site 2 | opposite Signature Tower, Gurugram (Gurgaon) 122001, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Gurugram (Gurgaon)
#9 Spa Hotel in Gurugram (Gurgaon)
#10 Luxury Hotel in Gurugram (Gurgaon)
#13 Romantic Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Gurgaon 5*
Number of rooms: 234
Official Description (provided by the hotel):
Hotel Offer Free Wifi and special day use and Long stay packages. Stay connected at the modern Crowne Plaza(R) Gurgaon hotel, about 30 minutes southwest of New Delhi, 15 minutes from Indira Gandhi International Airport (DEL) and close to GE, IBM and Microsoft. The perfect base for work or exploring, our hotel features well-equipped guest rooms and complimentary Wi-Fi. Host events or meetings on-site in one of 11 flexible meeting spaces, including our Grand Ballroom, ideal for weddings and receptions. All rooms include Wi-Fi and the assistance of a dedicated Crowne Plaza(R) Meetings Director. During leisure time, enjoy shopping and local attractions. Experience live, Bollywood-style performances at Kingdom of Dreams, and visit the sacred Sai Ka Angan and Sheetla Mata Mandir temples in the area. While you're right in the center of the city, you can escape the bustle with a stroll through our garden courtyard or a treatment at Bodyzone Spa, located on-site. Stay on track at the well-equipped fitness center, or swim in our temperature-controlled pool. Try award-winning Brazilian cuisine at Wild Fire restaurant,or our multi cuisines restaurant - Cafe G and head to Delicious for dessert or to ConneXions for a nightcap. Enjoy the comfort of home away from home. Stay with us for 7 nights and above at INR 5999 + Taxes onwards including breakfast,wifi both ways airport transfers, 20% dis on F&B & SPA and 2 pcs laundry per day. For reservations please contact our 24-hour Central Reservation Office and quote Package Name: Long Stay Package Our well trained colleagues will be happy to assist you. ... more   less 
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Also Known As:
Crowne Plaza Gurgaon
Gurgaon Crowne Plaza

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