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“Excellent service!”

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Westin Gurgaon, New Delhi
Ranked #5 of 228 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Brussels, Belgium
Level Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent service!”
Reviewed May 16, 2014 via mobile

Exceptional stay. Would definitely return to the hotel. Staff are super friendly and provide exceptional levels of service. Everything you would expect in a luxury hotel,but the defining area is definitely the staff. If all Westin hotels has this level of service, I will gladly stick to the group!

Stayed February 2014
Helpful?
1 Thank Eben V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
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English first
New Delhi, India
Level Contributor
101 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 15, 2014

Stayed at the Westin for one night during an office event. It's one of the best hotels in Gurgaon with an excellent location - just next to the highway that leads to the airport. The staff is polite, courteous and very helpful. The lobby is spacious and the rooms were large sized and clean. The food was excellent. The hotel is also a part of the SPG programme. It was a nice, luxurious stay at the Westin, wouldn't mind staying here again.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gagandeep_tiet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, May 17, 2014
Dear Guest,

Welcome to Renewal!

Thank you for sharing your review with us on TripAdvisor.

It was a pleasure hosting you at The Westin Gurgaon and we are glad that your stay with us was at par with your expectations. Located in close proximity to Gurgaon’s growing business centre, our hotel caters to business and leisure travelers alike; we are glad that our location could add value to your stay. It feels great to receive a perfect ranking on this forum and we thank you for providing us with the ranking. It is nice to know that you found our rooms spacious and clean. We shall share your kind words of appreciation regarding the food with our team in the kitchen. Our associates will be glad to know that their services could add to making your stay a memorable one.

We will love to welcome you on your next visit and thank you for your patronage.

Be inspired, Be renewed!

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 14, 2014

First of all the service here is pretty top notch. Granted I have spent an entire month here since February 2014. The majority are very friendly and remember your name even if they have seen you in a few weeks, sort of welcoming..

Overall the hotel is nice, considering. There is some deferred maintenance that needs to take place in the rooms. The caulk in the showers need replaced, there is a moldy smell in some rooms. The linens are always cleaned and the bed is comfortable. More English TV channels than you will get in some places, but your not going to be watching current hits.

Prego is best hotel on premise. Room service is fast and friendly. East (Asian) is not the greatest.

Pool is relaxing, but water is chilly.

TIP - Make sure to request pool side room if you want to sleep!!!

Room Tip: Request pool side room if you want to sleep. This is India, everyone honks their horn and you hear...
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMHSpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, May 17, 2014
Dear Guest,

Welcome to Renewal!

Many thanks for staying at The Westin Gurgaon and sharing your feedback on TripAdvisor.

Thank you for your kind words regarding our rooms, facilities and services provided to you at the hotel. At Westin, we strive to provide a ‘Feel Well’ experience to our guests and your feedback reflects that we have succeeded in our endeavours. Your feedback has been shared with our associates and will motivate them to continue performing to the best of their abilities. Your concerns have been noted down and will be shared with the relevant departments.

We thank you for your positive review and look forward to the opportunity of welcoming you soon.

Be inspired, Be renewed!

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 12, 2014

Great stay in a fantastic modern hotel !!! I could not have hoped for a better experience! Absolutely excellent location, stunning room and amazing service. The staff were friendly and accommodating.

Not a single negative thing to say, except, it is little bit noisy when there is a Wedding Party downstairs but anyway it is a good chance to know about other cultures celebration.

I have to express my appreciation and gratitude to the Executive Club staff who made my stay very enjoyable and tried their best to fulfill my needs.

Room Tip: Rooms on the right wing are quieter.
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheBlessedTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, May 17, 2014
Dear Guest,

Renewed Greetings from The Westin Gurgaon!

Thank you for staying at our hotel and sharing your feedback on TripAdvisor.

It is nice to know that your stay experience matched with your expectations and that you were delighted with the services and facilities provided to you. Thank you for giving us a perfect rating and we are happy to know that the location and accommodation was to your liking. Your kind words of appreciation help our committed team to seek ways in enhancing our guests stay at the resort.

Look forward to your next visit and thank you once again for staying with us.

Be inspired, Be renewed!

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 12, 2014

I truly enjoy my stay every time at the Westin Gurgaon. They never cease to raise the bar for my expectations at each visit. Their customer service is excellent. most staff would remember you by name by the end of day 2.
You will always feel the warmth if you are a regular. The bar is nice and cozy as well as nice restaurant options.it is not to far a drive from the airport as well.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DenverM73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 12, 2014

Its an awesome modern hotel with decpetive looks. I have crossed this hotel on numerous times but it looked like a giant building. It was only on my recent visit that I realised that this place is much more. The fountains, ambience etc. is just awesome. Specially their italian resturant prego was just perfect. Had a great time.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AC1203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, May 17, 2014
Dear Guest,

Renewed Greetings from The Westin Gurgaon!

It was a pleasure hosting you at our hotel and we thank you for sharing your review on TripAdvisor.

We are glad to know that your stay with us was at par with your expectations and that you were happy with the services and facilities provided to you. It is nice to know that you found our ambiance to your liking and that you were delightfully surprised. We thank you for rating us with such a high ranking on this forum. PREGO, our Italian restaurant offers a variety of delicious cuisine and it is wonderful to know that you were able to dine here and that you enjoyed the experience.

We will look forward to your return and thank you for your patronage.

Be inspired, Be renewed!

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 6, 2014 via mobile

I had stayed here for 2days it is a gud place food is gud bedrums r vry nyc it cmpltly feels lyk u r at home staff is friendly nd view of NH8 is also gud in eve tym it luks lyks stars are gng in frnt of u its nyc place to stay

Stayed December 2013, traveled with friends
Helpful?
Thank Amit B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, May 9, 2014
Dear Guest,

Welcome to Renewal!

It was a pleasure hosting you at The Westin Gurgaon and we thank you for sharing your review on TripADvisor.

We are happy to know that your stay was at par with your expectations and that you were delighted with the services and facilities provided to you. It is nice to know that the rooms were to your liking and that you found them comfortable. We are pleased that our room could provide you with a wonderful view of the millennium city. Our associates will be glad to know that their services added value to your stay.

We will look forward to your next visit. Stay tuned to our Facebook and Twitter pages for the latest offers and news.

Be inspired, Be renewed!

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Gurgaon, New Delhi

Property: Westin Gurgaon, New Delhi
Address: 1 M G Road, Gurugram (Gurgaon) 122001, India
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Gurugram (Gurgaon)
#5 Family Hotel in Gurugram (Gurgaon)
#5 Spa Hotel in Gurugram (Gurgaon)
#5 Luxury Hotel in Gurugram (Gurgaon)
#16 Romantic Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Westin Gurgaon, New Delhi 5*
Number of rooms: 313
Official Description (provided by the hotel):
Access to Business and LeisureLocated on the National Highway in the city's growing business and entertainment district, just 15 minutes from Delhi's Indira Gandhi Airport, we're a short walk from multiple malls and the metro for quick service into Delhi.Health and Enjoyment AboundRenew at the Heavenly Spa by Westin™, recharge in the WestinWORKOUT® Gym or indulge in a refreshing dip in our outdoor pool. A journey of culinary delights awaits in our seven restaurants and bars serving authentic Asian, European, and Indian offerings.Chic Heavenly RetreatsOur 313 spacious guest rooms and suites are decadent sanctuaries with Westin Heavenly Beds®, rainforest showers and more. Two exclusive Westin Executive Club floors provide access to our duplex Club Lounge with panoramic views of Millennium City. ... more   less 
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Also Known As:
Westin Gurgaon, New Delhi Hotel Gurgaon

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