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“Personalised Service from the staff members.”

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Westin Gurgaon, New Delhi
Ranked #4 of 229 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
1 review
“Personalised Service from the staff members.”
5 of 5 bubbles Reviewed February 21, 2014

Stay was very comfortable. Very courteous staff providing very prompt service. Its in the heart of Gurgaon so very easy to move around for all kinds of activities. Nice fitness center and good bar facility.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Naruseth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, February 24, 2014
Dear Guest,

Welcome to Renewal!

Thanks a lot for staying at The Westin Gurgaon and sharing your valuable feedback through TripAdvisor. It is wonderful to know that you enjoyed your time at our hotel and were delighted with the facilities and services provided to you. It is nice to know that our location could add value to your stay.

At Westin, we try to impart a ‘Feel Well’ experience to our guests and your testimony is a proof that we have succeeded in our endeavors. It pleases us to know that you liked the WestinWORKOUT® Fitness Studio and Mix Lounge and Bar. We appreciate the kind words regarding our associates and will certainly share your experience with them which will inspire them to continue performing to the best of their abilities.

Look forward to welcoming you back to our hotel and thank you once again for your patronage.

Be inspired, Be renewed!

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,329 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (314)
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English first
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed February 19, 2014

This is a very typical Westin - very clean, nice restaurants, big gym, spa, modern hotel. If you've come to appreciate knowing what you will encounter at a Westin, the Westin Gurgaon will not disappoint. The location is also convenient, about 15 minutes (in no traffic) from the airport. The hotel arranged airport pickup for me and they were right there when i exited customs, even though the flight was 3.5 hrs late, waiting with a brand new BMW 5 series. Who can complain about that welcome? Definitely would recommend the Westin Gurgaon.

Stayed February 2014, traveled on business
Helpful?
Thank Traveler0124-0124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, February 20, 2014
Dear Guest,

Welcome to Renewal!

We thank you for staying at The Westin Gurgaon and sharing your experience through TripAdvisor. Located in proximity to the airport, our hotel is sought after by business as well as leisure travelers. We are glad that your stay with us was enjoyable and comfortable besides being refreshing.

Thank you for your kind words regarding our rooms, facilities and services provided to you at the hotel. At Westin, we strive to provide a ‘Feel Well’ experience to our guests and your feedback reflects that we have succeeded in our endeavours. Your feedback has been shared with our associates which will motivate them to continue performing to the best of their abilities.

Thank you for recommending our hotel and we look forward to serving you again.

Be inspired, Be renewed!

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rajasthan
1 review
4 of 5 bubbles Reviewed February 18, 2014

I am a mr.Abhishek mishra and first time i came to this hotel for business purpose.This hotel is very nice and beautifull. and the service is superb. i had the problem with parking...but any way it was ok..
hotel staff are nice.again i want to say thanks to mr.akram.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank domnin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, February 20, 2014
Dear Guest,

Welcome to Renewal!

We thank you for staying with us and sharing your feedback on TripAdvisor. We thank you for appreciating the facilities and services provided to you at the hotel. We have conveyed your message to our associates which will inspire them to continue performing to their best.

We look forward to welcoming you in the near future and thank you for your patronage.

Be inspired, Be renewed!

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 17, 2014 via mobile

A luxurious property not too far from the Indira Gandhi International Airport. Yet very much right in the heart of bustling Gurgaon. Very well trained and courteous staff who treat you with friendliness and respect. Rooms are spacious with every amenity and well cleaned and maintained.

Stayed February 2014, traveled with friends
Helpful?
Thank ShujaHJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
89 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed February 16, 2014 via mobile

Attended a prestigious industry event

It was top notch

Ambience was amazing, both indoor & outdoor

Food was delicious

Service was impeccable
What I like is the conversation starters name badges worn by each staff 'My passion is ...'

Keep ROCing

Stayed February 2014
Helpful?
Thank Rajesh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, February 19, 2014
Dear Guest,

Welcome to Renewal!

We thank you for staying at The Westin Gurgaon and sharing your experience through TripAdvisor.

We are glad that your time spent at our hotel was renewing and you were able to indulge in the ‘Feel Well’ experience which we strive to impart to our guests. We are happy that you found the food served at the hotel delicious. We shall inform our team in the kitchen regarding your appreciation. We appreciate your kind words regarding our associates and will convey your feedback to them which will inspire them to continue performing to the best of their abilities.

Thank you for noticing our badges; they have been conversation starters at previous meetings and with guests at the hotel. We will look forward to your next visit and thank you for your patronage.

Be inspired, Be renewed!

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
113 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed February 15, 2014

As far as top hotels in Gurgaon are concerned, this meets the expectations and is quite comfortable. The bed was very comfortable and clean, the room well appointed. The breakfast which was included had quite a large variety and staff was very friendly. Drivers were great and very punctual. The premises were quite clean and well-kept.

My issues: they need a full electrical outlet near a mirror so that one can use a straightener or curler. There needs to be an easier way to lower the shades in the bathroom without climbing into or onto the tub. Shampoo was very watered down to the point where you have to pour it directly on to your head else it would trickle out of your hand. The switch for Do Not Disturb glows a very bright blue. if you switch this on at night, it blows brightly throughout the room and you cant cover it - seems contradictory. On my first morning, they gave me a wake up call I didnt ask for. When I asked about it the next day, they said it was an automatic one requested by my company when guests stay there. They should have asked me when I checked in (at 2:30 am) if i was in agreement with the wakeup call (for 6:45am)!!

Room Tip: Ask for non-smoking floors or rooms which i believe night only be the 7th floor. I was on 4th and y...
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NDMorrison06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, February 17, 2014
Dear Guest,

Renewed Greetings from The Westin Gurgaon!

We thank you for sharing your valuable feedback with us on TripAdvisor and for staying at our hotel. We are glad that you found the services and facilities up to your expectations. We thank you for appreciating our Heavenly Bed® and are glad that it could provide you with comfortable sleep.

We are happy that you found the breakfast tasty and it added to your dining experience. We have noted your concerns and will share your feedback with the relevant departments and make sure the necessary actions are taken at the earliest.

Thank you for your patronage and look forward to welcoming you back to our hotel.

Be inspired, Be renewed!

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 13, 2014

Westin review

If you are coming to Delhi on holiday, to work in Gurgaon or a neighbouring area don't give a second thought to where you will stay-it has to be the Westin Gurgaon.

A selection of cookies plus a personalised decorated cake greeted me in my room and created a nice starting impression. My room on the 6th floor is spacious with ample wardrobe space and elegant furniture. It faces the main highway but the traffic noise is quite acceptable. There is a large well lit desk for those evenings when you will need to draft documents. Internet speed in the room is superb, reliable and I can easily stream my favourite UK radio stations.

Food - you are spoilt for choice as their are four excellent restaurants. You will find an excellent Asian fusion restaurant reasonably priced called Eest plus a delightful Pizzaria called Prego. From the outset the staff were aware that I was travelling alone on business and Himanshu went out of his way to chat and provide company for the times when I was feeling isolated from my family back in the UK. I must also mention a long list of staff who go out of their way to serve my very need. In particular Ashish who keeps reassuring me that I will soon get over my jet lag. In the main restaurant Roshan, Narrender (apologies for mis-spelling), Amit, Sumit and Sonnader (Kashmiri promotion) greet me daily with an infectious enthusiasm. These folk work long shifts and I really appreciate their effort to be bright and breezy throughout their day.

The hotel front office will go the extra mile to help a guest; when I lost my diary at the local metro they immediately organised a hotel car to take me back to look for it and Kamal, from the front office, approached every rickshaw vendor in-sight to impress on them the importance of returning the diary.

There is an excellent gym which always seems to be empty and a magical spa. Finally, the laundry service has spoiled me rotten - my shirts are returned from the 24 hour service starched and magically reappear in my wardrobe.

The Westin has it all - it's a no brainer.

Room Tip: Ask for a premier room on 6th floor facing the pool. It will be quite and spacious
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this review, February 17, 2014
Dear Guest,

Welcome to Renewal!

We thank you for staying at The Westin Gurgaon and sharing your experience with us on TripAdvisor. We are glad that your stay with us was enjoyable, relaxing and comfortable. At Westin, we strive to impart the ‘Feel Well’ experience and your review is testimony that we succeeded in our endeavours.

We are happy that you had a wonderful dining experience at our restaurants and were able to taste the various cuisines on offer. Thank you for appreciating the rooms and the services provided to you at the hotel. We will share your kind words of association with each of our associates which will surely inspire them to continue performing to the best of their abilities.

Looking forward to welcoming you back to our hotel soon.

Be inspired, Be renewed!

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Gurgaon, New Delhi

Property: Westin Gurgaon, New Delhi
Address: 1 M G Road, Gurugram (Gurgaon) 122001, India
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Gurugram (Gurgaon)
#4 Luxury Hotel in Gurugram (Gurgaon)
#4 Spa Hotel in Gurugram (Gurgaon)
#5 Family Hotel in Gurugram (Gurgaon)
#16 Romantic Hotel in Gurugram (Gurgaon)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Westin Gurgaon, New Delhi 5*
Number of rooms: 313
Official Description (provided by the hotel):
Access to Business and LeisureLocated on the National Highway in the city's growing business and entertainment district, just 15 minutes from Delhi's Indira Gandhi Airport, we're a short walk from multiple malls and the metro for quick service into Delhi.Health and Enjoyment AboundRenew at the Heavenly Spa by Westin™, recharge in the WestinWORKOUT® Gym or indulge in a refreshing dip in our outdoor pool. A journey of culinary delights awaits in our seven restaurants and bars serving authentic Asian, European, and Indian offerings.Chic Heavenly RetreatsOur 313 spacious guest rooms and suites are decadent sanctuaries with Westin Heavenly Beds®, rainforest showers and more. Two exclusive Westin Executive Club floors provide access to our duplex Club Lounge with panoramic views of Millennium City. ... more   less 
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Also Known As:
Westin Gurgaon, New Delhi Hotel Gurgaon

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