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“Modern Hotel close to Airport”

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Westin Gurgaon, New Delhi
Ranked #4 of 254 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed October 26, 2013 via mobile

Westin style nice modern property close to the airport.Perfect pick up and fast check in.Nice exec club not overcrowded as happens sometimes.Very attentive people who try to make your life easy.
Try to get a room to the backside,as the Indian traffic with All the Honking can get annoying.Otherwise a perfect stay

Stayed: October 2013, traveled on business
Thank Juergen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded October 29, 2013

Dear Juergen K,

Thank you for sparing your valuable time to write about your experience at The Westin Gurgaon,New Delhi! Guest feedback is integral to our hotel and we are delighted that you found the hotel and its services to your satisfaction. The location of the hotel is best suited for business and leisure travelers in the midst of the city with easy accessibility to the Delhi international airport, Delhi Metro, shopping malls and the Gurgaon workplace. Your generous praise of our team members is very encouraging and motivating. Thank you for complimenting the "Executive Lounge". Please be assured that there is a proper glazing done in all the rooms but surely we will recheck the same based on your feedback. Guest feedback is valuable to us as it helps us to continually improve the quality of our customer service. Thank you for recommending us and we look forward to the pleasure of welcoming you back in the near future.

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,064 - 1,070 of 1,499 reviews

Reviewed October 21, 2013

I can not fault this hotel, the accommodation was top class, service exceptional and staff very friendly and helpful. I would thoroughly recommend the hotel as i completed felt relaxed and well taken care of during my stay.

  • Stayed: October 2013, traveled on business
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Thank Louise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded October 23, 2013

Dear Louise C,

Thank you for choosing to stay at The Westin Gurgaon, New Delhi and for sharing your inspiring feedback. We are very delighted to note that your stay at our hotel was most enjoyable. Your generous praise of our team members is very encouraging. At Westin we take pride in serving our guests in a personal, instinctive manner and provide them with memorable experiences. Guest experience is our highest priority and it is always gratifying to receive such valuable comments. Team Westin looks forward to welcoming you back and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2013

The hotel was very good in all aspects. It was a liitle isolated though but close enough to the airport for convenience. Service, food and rooms all good quality. Clean and tidy and everyone was very friendly and helpful.

  • Stayed: October 2013, traveled on business
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Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded October 18, 2013

Dear Steve R,

Thank you for sparing your valuable time to write about your experience at The Westin Gurgaon! Guest feedback is integral to our hotel and we are delighted that you found the hotel and its services to your satisfaction. The rooms are designed to provide a right environment for all business travelers, to carry out their business in the most efficient and convenient manner. Your positive sentiments have been shared with the team. I am sure this will go a long way to motivate them further to keep up the high levels of guest services. Team Westin looks forward to welcoming you back and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

The hotel is far from tourist attractions and public transportation is very difficult. Most of the times there are no regular taxis in the hotel and be careful to get in or out of it during peak times: 8:30 to 10 AM and 6 to 10 PM. It is very difficult and dangerous to walk,not for crime risk,because the traffic is chaotic.
For business: be aware that you will be secluded in the hotel but you have everything you need: Good wifi, nice desk and good business centre.
Rooms are nice and clean. Service at the front desk, regular, but elsewhere in the hotel good. Nice gym and nice small pool.
Food good.

Room Tip: Avoid rooms facing the main road insulation is not optimal so there is noise always
See more room tips
  • Stayed: October 2013, traveled on business
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Thank Damian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded October 21, 2013

Dear Damian O,

Thank you for giving us an opportunity to serve you at The Westin Gurgaon, New Delhi. I am happy to note that the rooms, the food and the Westin Workout facility was to your great liking and satisfaction. Your generous compliments for our associates have been shared with the entire team for whom this is a tremendous source of inspiration. In Gurgaon area local taxis are very difficult to find and the timing can take 30 to 45 mins, this is out of our control and thus the hotel has its own fleet service available and the pricing for the same is competitive with other hotels around the location. Guest feedback is valuable to us as it helps us to continually improve the quality of our customer service. Looking forward to serve you again and welcoming you to renewal on your next visit to Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

Attending a wedding in India we were not sure what to expect on arrival in Delhi. This hotel is in a great location with a number of malls and sights close by. The rooms are spacious and clean and the spa is exceptional. I would recommend this hotel to tourists, although pricey it was worth spending every penny. Beds are very comfortable and rooms are immaculate just what you need when you come in from travelling around Delhi.

  • Stayed: October 2013, traveled with friends
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1  Thank Karen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded October 18, 2013

Dear Karen O,

Thank you for sparing your valuable time and posting a great review of our hotel on Trip Advisor. We are very delighted to note that your stay at our hotel was most enjoyable and our facilities & services exceeded your expectations. The location of the hotel is best suited for business and leisure travelers in the midst of the city with easy accessibility to the Delhi international airport, Delhi Metro, shopping malls. Your kind words of appreciation for our associates encourages them to continue strive for excellence. Thank for complimenting our signature “Heavenly Bed” and the “Heavenly Spa” experience! It has always been our focus to provide our valued guests with personalized service. Team Westin looks forward to welcoming you back and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013 via mobile

I travelled during a weekend. The check in was fast,immaculate and efficient. Staff are friendly and I was upgraded to a club room on request. Room service was fast and the rooms themselves are very contemporary and spacious. Weekend rates are competitive and I would strongly recommend this hotel if u r in Gurgaon.

Stayed: May 2013, traveled solo
1  Thank rohans571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded October 13, 2013

Dear rohans571,

It brings me immense pleasure to receive such positive feedback from our discerning guests and I’m glad to note that your stay at our hotel was most enjoyable and our facilities & services exceeded your expectations. Your positive sentiments have been shared with the team. I am sure this will go a long way to motivate them further to keep up the high levels of guest services. Guest experience is our highest priority and it is always gratifying to receive such valuable comments. Team Westin looks forward to welcoming you back and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

Getting here from the Delhi airport (albeit on a Sunday evening) was a breeze and so was the trip back. And it was in the heart of Gurgaon. The location itself makes this a winner. The hotel experience was efficient, the way one would expect from a Westin brand. Of course, it is a new property and it is shining (hope it remains that way for some time).

I was here for a business conference and the facilities were very good. The food was really wonderful... not only the main meals but also the little snacks that were served through the day along with coffee / tea. In fact, when I asked the attendant to get me some desi style coffee, he obliged and got it from one of the restaurants. Nice friendly touch.

The Italian restaurant was quite good for dinner, although the multi-course meal took us almost 2-hours to eat... truly Italian style but we were in a hurry!

The room was good; nothing extremely memorable but nothing to point a finger at too. Oh yes, one major crib is with the number of channels that were available on TV... about 30 or so, and many regular Indian channels were missing. The focus was clearly on international visitors (News channels followed by sports) but it shouldn't be too difficult to get a satellite connection in, right?

  • Stayed: September 2013, traveled on business
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Thank SriniSRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded October 13, 2013

Dear SriniSRA,

Thank you for sparing your valuable time to write about your experience on Trip Advisor! Guest feedback is integral to our hotel and we are delighted that you found the hotel and its services to your satisfaction.. The location of the hotel is best suited for business and leisure travelers in the midst of the city with easy accessibility to the Delhi international airport, Delhi Metro, shopping malls and the Gurgaon workplace. The team takes great pride in the service they offer and your feedback inspires them to achieve greater heights of excellence. Guest feedback is valuable to us as it helps us to continually improve the quality of our customer service. Thank you for recommending us and we look forward to the pleasure of welcoming you back in the near future.

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Gurgaon, New Delhi

Address: 1 M G Road, Gurugram (Gurgaon) 122001, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Gurugram (Gurgaon)
#4 Luxury Hotel in Gurugram (Gurgaon)
#4 Spa Hotel in Gurugram (Gurgaon)
#16 Romantic Hotel in Gurugram (Gurgaon)
Price Range: $165 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Westin Gurgaon, New Delhi 5*
Number of rooms: 313
Official Description (provided by the hotel):
Access to Business and LeisureLocated on the National Highway in the city's growing business and entertainment district, just 15 minutes from Delhi's Indira Gandhi Airport, we're a short walk from multiple malls and the metro for quick service into Delhi.Health and Enjoyment AboundRenew at the Heavenly Spa by Westin™, recharge in the WestinWORKOUT® Gym or indulge in a refreshing dip in our outdoor pool. A journey of culinary delights awaits in our seven restaurants and bars serving authentic Asian, European, and Indian offerings.Chic Heavenly RetreatsOur 313 spacious guest rooms and suites are decadent sanctuaries with Westin Heavenly Beds®, rainforest showers and more. Two exclusive Westin Executive Club floors provide access to our duplex Club Lounge with panoramic views of Millennium City. ... more   less 
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Also Known As:
Westin Gurgaon, New Delhi Hotel Gurgaon

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