We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Superb experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Westin Gurgaon, New Delhi
Ranked #5 of 263 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed April 17, 2013

Extremely prompt and good service -- very informed and welcoming staff ...... The food was brilliant ...... The overall experience was super ..............would love to visit other Westin properties in India and abroad ... Our company also keeps doing a lot of events in gurgaon and we would love to use the Westin banquet for the same .... Prego was just brilliant -----

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank Richa0111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded April 22, 2013

Dear Richa0111,

Thank you for sharing your views through Trip Advisor. It’s always a pleasure to receive such an elevating feedback as we take pride and strive towards delivering an outstanding guest experience. Your heartfelt words of praise has been shared with the entire team for whom this will be a tremendous source of inspiration. Thank for complimenting our Fun Italian venue "Prego". Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and we eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,522)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,174 - 1,180 of 1,522 reviews

Reviewed April 14, 2013

Westin is centrally located in Gurgaon.

What is good:
a) Excellent Location and good job on traffic management (though it is a bit long) - better long than caught up in a jam
b) interiors are plush with good restaurants and a nice pool. The rooms give you a clean and tidy feel.
c) good business facilities and meeting rooms with good attention to detail

What is bad:
a) Layout of the buffet breakfast is chaotic. You always have people running into each other.
b) The bar is almost like a passage between a corridor. a bigger space would help.

My experience: I stayed there earlier this month, on a business trip for two nights. Experience was good except for a shocker when i got back.

I was staying in Westin on business and all bills we settled by the company. Despite this, they have debited me for the bill amount. (Rs 18000/-) and have not reversed the same even after the bills being settled by the Company. Reflects poorly on the internal processes. Raises integrity questions - not sure if this is done by Westin or one of their staff. Either way, a sour end to an otherwise pleasant stay.

As i write this review, the matter has not yet been resolved, despite the same being taken up by my Company with Westin. Reflect poorly on their responsiveness to customers.

Room Tip: Pool facing rooms have better views Be wary of Hotel/Staff integrity
See more room tips
  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JacobAbraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded April 19, 2013

Dear JacobAbraham,

Thank you for your valuable feedback! The hotel is built in such a manner so as to provide a perfect residence both for business as well as leisure travelers with easy proximity to Delhi international airport and the shopping malls. The rooms are designed to provide a right environment for all business travelers, to carry out their business in the most efficient and convenient manner. My front office did touch base with you related to the amount hold on your card and we request you to intimate your bank that the amount of INR 18,000 was taken as a pre-authorisation and not as a Online Sale. Please accept my sincere apologies for the inconvenience caused to you in this regard. You are our valued guest and your feedback is important to us. It has always been our focus to provide consistently high quality service to all our guests and we do hope you will not benchmark us with the shortcomings you had experienced and will give us an opportunity to serve you better. Looking forward to serve you again and welcoming you to renewal!

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2013

Hotel is newly built at nice location. Close to the airport, it is finest business hotel in the area. Little expensive, with nice ambience worth enjoying. Very friendly staff. It has very luxurious and comfortable beds. Even twin bedded room has two queen size beds. Food is good.

  • Stayed: July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mittalpkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded April 19, 2013

Dear Mittalpkl,

Thank you for sharing your wonderful experience through Trip Advisor. All of us are delighted to learn that you enjoyed your stay at Westin. The hotel is built in such a manner so as to provide a perfect residence both for business as well as leisure travelers with easy proximity to Delhi international airport and is designed is provide a relaxing and renewing experience for your stay. Your heartfelt words of praise has been shared with the entire team for whom this will be a tremendous source of inspiration. Thank you for complimenting our food and signature Westin "Heavenly Bed" experience. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. We eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2013

one of the finest Spa experience in a long time...last was Kaya kalp at ITC. But this one was much better....all members of staff are clearly aware of all treatments, service is commendable and treatment was the best .....great job done...would love to go back....higher on pricing though...Kaya Kalp was less...but still...once in a while...great...

  • Stayed: April 2013, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Kabir K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded April 19, 2013

Dear Kabir K,

Thank you for sharing your renewing experience through Trip Advisor. We are pleased to note that our Signature Westin " Heavenly Spa" facilities & services exceeded your expectations. Your words of appreciation for our associates will motivate them to continue strive for further excellence. At Westin we take pride in serving our guests in a personal, instinctive manner and provide them with memorable experiences. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. We eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2013

Delhi is on of the hottest, busiest and most stressful cities that I have had the pleasure of visiting with work, second only to Mumbai. With that said it also has a very distinctive vibe and an appeal that is had to describe.

The Westin provides a fantastic escape from the hustle and bustle of the working day with superb service, from the reception to the restaurant everyone was exceptionally hospitable.

In terms of food, the choice and quality is simple staggering, the evening buffet provides a fantastic place to relax with colleagues.

I will be visiting Delhi again in early May and I have already booked my stay at the Westin.

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RichardG10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded April 15, 2013

Dear RichardG10,

It’s always a pleasure to receive such an elevating feedback as we take pride and strive towards delivering an outstanding guest experience. The hotel is built in such a manner so as to provide a perfect residence both for business as well as leisure travelers with easy proximity to Delhi international airport and is designed is provide a relaxing and renewing experience for your stay. Your heartfelt words of praise has been shared with the entire team for whom this will be a tremendous source of inspiration. Thank you for complimenting buffet spread at our all day dining venue "Seasonal Tastes". Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. We eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013

I am from Delhi but now i am living in Singapore so when i had to visit Delhi for business trip i was wondering where to stay. I chose Westin over Trident and Leela as i am SPG member and i feel my decision was right as the hotel is almost at a similar distance from the airport and even from my office in Old Gurgaon.

The room was one of the best i have ever seen in any hotels i have stayed in, modern, big and simply beautiful. Breakfast was another highlight and it offered everything to suit almost everyone's pallet.

I didn't get time to try their swimming pool or the Gym so not sure about those aspects so not sure if it would be a great property for family or a couple but for business trip i would highly recommend as it offers everything as a 5 star property while on a business trip...

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank vindeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded April 2, 2013

Dear vindeb,

Thank you for sharing your views through Trip Advisor. The hotel is built in such a manner so as to provide a perfect residence both for business as well as leisure travelers with easy proximity to Delhi international airport and the shopping malls. The rooms are designed to provide a right environment for all business travelers, to carry out their business in the most efficient and convenient manner. Thank your complimenting our buffet spread at our all day dining venue "Seasonal Tastes". Your heartfelt words of praise has been shared with the entire team for whom this will be a tremendous source of inspiration. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Thank you for recommending us and we eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

Westin hotel is very centrally located in gurgaon and once you come inside the property you see that its like a bit of the oasis in the desert! Its really plush, lavish and well maintained from the inside and has an excellent selection of restaurants like EEST, Prego etc. The service could be improved though

Room Tip: take higher floor rooms
See more room tips
  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dhruvmumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded March 29, 2013

Dear dhruvmumbai,

Thank you for your valuable feedback! We are delighted to note that the overall ambience of the hotel was to your great liking and satisfaction. The hotel is built in such a manner so as to provide a perfect residence both for business as well as leisure travelers amid the chaos of the city and is designed is provide a relaxing and renewing experience for your stay. Thank you for complimenting our signature venues "EEST" and "PREGO". I have aslo shared your feedback on service aspect with the team. We will also revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential in areas of various guest services and satisfaction. You are our valued guest and your feedback is important to us. At Westin we always consider that the comments are a source of opportunity and improvement which enable us to elevate our products and services to the next level reaching at our full potential. It has always been our focus to provide consistently high quality service to all our guests. Looking forward to serve you again and welcoming you to renewal on your next visit to Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Gurugram (Gurgaon)
2 mi away
The Oberoi, Gurgaon
The Oberoi, Gurgaon
#1 of 263 in Gurugram (Gurgaon)
1,327 reviews
2 mi away
Trident, Gurgaon
Trident, Gurgaon
#2 of 263 in Gurugram (Gurgaon)
1,222 reviews
8.2 mi away
Hyatt Regency Gurgaon
Hyatt Regency Gurgaon
#14 of 263 in Gurugram (Gurgaon)
1,166 reviews
Show Prices
Show Prices
Show Prices
17.3 mi away
Westin Sohna Resort and Spa
1.5 mi away
Taj City Centre Gurugram
Taj City Centre Gurugram
#7 of 263 in Gurugram (Gurgaon)
909 reviews
0.9 mi away
Crowne Plaza Hotel Gurgaon
Crowne Plaza Hotel Gurgaon
#13 of 263 in Gurugram (Gurgaon)
896 reviews
Show Prices
Show Prices
Show Prices

Been to Westin Gurgaon, New Delhi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Westin Gurgaon, New Delhi

Address: 1 M G Road, Gurugram (Gurgaon) 122001, India
Phone Number:
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Gurugram (Gurgaon)
#4 Spa Hotel in Gurugram (Gurgaon)
#5 Luxury Hotel in Gurugram (Gurgaon)
#16 Romantic Hotel in Gurugram (Gurgaon)
Price Range: $186 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Westin Gurgaon, New Delhi 5*
Number of rooms: 313
Official Description (provided by the hotel):
Access to Business and LeisureLocated on the National Highway in the city's growing business and entertainment district, just 15 minutes from Delhi's Indira Gandhi Airport, we're a short walk from multiple malls and the metro for quick service into Delhi.Health and Enjoyment AboundRenew at the Heavenly Spa by Westin™, recharge in the WestinWORKOUT® Gym or indulge in a refreshing dip in our outdoor pool. A journey of culinary delights awaits in our seven restaurants and bars serving authentic Asian, European, and Indian offerings.Chic Heavenly RetreatsOur 313 spacious guest rooms and suites are decadent sanctuaries with Westin Heavenly Beds®, rainforest showers and more. Two exclusive Westin Executive Club floors provide access to our duplex Club Lounge with panoramic views of Millennium City. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Agoda, Hotels.com, Travelocity, Priceline, Cheap Tickets, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Westin Gurgaon, New Delhi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Gurgaon, New Delhi Hotel Gurgaon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing