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“Good hotel, best location”

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Westin Gurgaon, New Delhi
Ranked #4 of 238 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed March 19, 2013

Stayed one night at Westin Gurgaon. Got upgraded to suite due to platinum status :-) Room was awesome, insanely big, and access to all the gadgets you can imagine! Friendly staff, best location. however couple of negative points:
1. in-room dining menu had limited choice, specially for vegetarians
2. though room has fancy gadgets, some of those don't work! I was trying to connect my laptop to TV, however it could not as the sound system wasn't working
3. valet parking guys were not so friendly
4. bathroom had a fancy tub, but not practical as the water was coming out on the floor.
5. club lounge had very limited breakfast option. this was the biggest let down

Overall good experience, however it wasn't the best that you may expect from other hotels in Delhi such as ITC Maurya etc.

  • Stayed: February 2013, traveled on business
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2  Thank saurabh1103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded March 20, 2013

Dear saagrawal,

Thank you very much for having taken the time to convey your feedback regarding your stay. I appreciate that your patronage with the Westin brand and as a valued Starwood Preferred guest your comfort and experience is our primary concern. The hotel is built in such a manner so as to provide a perfect residence both for business as well as leisure travelers with easy proximity to Delhi international airport. Your heartfelt words of praise has been shared with the entire team for whom this will be a tremendous source of inspiration. I have also shared your feedback with the concerned team members. At Westin we always consider that the comments are a source of opportunity and improvement which enable us to elevate our products and services to the next level reaching at our full potential. It has always been our focus to provide consistently high quality service to all our guests, and once again would like to thank you for putting together your thoughts and we do hope you will not benchmark us with the shortcomings you had experienced and will give us an opportunity to serve you better. Looking forward to having an opportunity to serve you again and welcoming you to renewal!

be inspired, be renewed
Sanjay Sharma
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,125 - 1,131 of 1,459 reviews

Reviewed March 14, 2013

I recently stayed for 4 nights in March 2013. It was quite a good choice while working in Gurgaon. For those adventurous, there are two Metro stations nearby to get out an explore. There are a few malls nearby for shopping and eating. You just need to take you life in your hand crossing the street.

All of us had breakfast included in our rates; it was a good buffet with many options for Western and Indian travelers.

Pros:
Renovated.
Multiple options for dining, including many simple items for in-room dining.
2 bottles of water left per day
Westin "taxi" service available
Very professional and courteous workers

Cons:
No simple sundry shop (I needed batteries and was out-of-luck)
For a Western hotel chain, it was a long process at check-out
Loud. At the end of a highway off-ramp.
Costs can be "astronomical" for drink in the bar.

Room Tip: Ask that you have a room NOT facing the main M.G. Road (next to the highway offramp)
See more room tips
  • Stayed: March 2013, traveled on business
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Thank Travels-From-SF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded March 16, 2013

Dear Travels-From-SF,

Thank you for sharing your views through Trip Advisor. The hotel is built in such a manner so as to provide a perfect residence both for business as well as leisure travelers in the midst of the city with easy accessibility to the Metro Station and the shopping malls. We are delighted to note that the buffet breakfast at our all day dining venue “Seasonal Tastes” and our other signature venues were to your great liking and satisfaction. Your heartfelt words of praise has been shared with the entire team for whom this will be a tremendous source of inspiration. I have also shared your feedback with the Front Office Manager and we will revisit certain processes in our areas of concern with more focus on training so that our associates can reach their potential in areas of various guest services and satisfaction. As a valued guest your comfort and experience is our primary concern, and at Westin we always consider that the comments are a source of opportunity and improvement. It is our constant endeavor to provide a consistently high quality service to all our valued guests. Looking forward to serve you again and welcoming you to renewal on your next visit to Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013

In the heart of Gurgaon. Modern and comfortable. Friendly staff and a number of restaurants. Spacious rooms with plenty of work area. The Spa is recommended. Don't stay here if your business is in Delhi or you are on holiday but if you need to be in Gurgaon this is perfect.

Room Tip: Rooms on the higher floors or away from the street maybe quieter
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  • Stayed: February 2013, traveled on business
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Thank Softlanding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded March 15, 2013

Dear Softlanding,

Thank you for sharing your valuable feedback!We are also delighted to know that your stay was comfortable and our facilities & services provided with a relaxing and renewing experience! Y
The rooms are designed to provide a right environment for all business travelers, to carry out their business in the most efficient and convenient manner. Your heartfelt words of praise has been shared with the entire team for whom this will be a tremendous source of inspiration.
Thank you for complimenting our heavenly spa services which rejuvenate mind, body and spirit and enhance the way you feel about yourself. We eagerly await your return and hope to be your preferred leisure destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013

I need to briefly mention how good the service was at this hotel. I was there in February on a business trip. Part of the trip necessitated getting food to go from the Restaurant Prego. The staff could not have been more accommodating. The manager Mr. Amit Kumar was outstanding. He made it a breeze, the food was great perfect in every way. We also ate here while staying at the hotel and it was outstanding. Deepak provided excellent service the food was top notch and we will be staying at this hotel again for all our business trips. By far the best business hotel I have found yet in the area. Spa was also excellent.
Without Mr. Kumar's help I would have been lost he and Deepak truly saved the day.

  • Stayed: February 2013, traveled on business
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Thank Jetchef1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded March 15, 2013

Dear Jetchef1,


It was indeed a pleasure having you stay with us at The Westin Gurgaon, New Delhi and we are grateful for your feedback as we take pride and strive towards delivering guest experience which should be the best in the hospitality business. I am happy to note that your stay was comfortable and our facilities & services exceeded your expectations. Your words of appreciation for our associates in particular “Amit" and "Deepak" will motivate them to continue strive for further excellence. When a guest travels for business it becomes our responsibility to ensure that we provide the right environment for them to carry out their business in the most efficient and convenient manner. Thank you for complimenting our Heavenly Spa services which rejuvenate your mind, body and spirit and enhance the way you feel about yourself.
At Westin we take pride in serving our guests in a personal and instinctive manner as well as recognize their different travel personas and provide them with memorable experiences. It is through delighted customers that a hotel gains its true recognition. Thank you for recommending us and we eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2013

I stayed at the Westin in February and truly enjoyed the experience starting with the beautiful design of the property to the outstanding service received from the front desk and concierge teams, to the comfort of the rooms, the quality of the food and variety of restaurants on the property and just overall atmostphere. This was a business trip and those who have been to India understand that the quality of a hotel stay can make a huge difference when the hotel can offer a quiet and relaxing alternative to the vibrant and sometimes chaotic Indian street life. The Westin exceeded my expectations on every level. I will definitely go back and recommend the property to everyone who plans to be in Gurgeon on business or for personal reasons.

  • Stayed: February 2013, traveled on business
    • Value
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Thank saadb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded March 15, 2013

Dear saadb,

Thank you for sharing this inspiring review through Tripadvisor. We are also delighted to know that your stay was comfortable and our facilities & services provided with a relaxing and renewing experience! When a guest travels for business it becomes our responsibility to ensure that we provide the right environment for them to carry out their business in the most efficient and convenient manner. We always pride in creating memorable moments for all our valued guests and your feedback makes us feel proud of our team. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. We eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2013

I like the hotel overall. Nice rooms, good facilities and good service. However, they seem to really want to push their "luxury" taxi service which is much more expensive than regular taxi. I refused this and ask for a regular taxi and they told me it would take 20 mins for one to get to the hotel. Shouldn't they have a queue of taxis waiting outside like all other big hotels? Why does it take 20 mins to get a taxi. They claim taxi's are not allowed into the compound. This is not the case at other hotels, including one of their main competitors, the Leela Kempinski just down the road.

  • Stayed: February 2013, traveled on business
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Thank cooltravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded March 11, 2013

Dear cooltravelling,

Thank you for Your valuable feedback! We are happy to note that the rooms, the facilities and the services were to your great liking and satisfaction. Your words of appreciation for our staff encourages them to continue to strive for excellence. We also appreciate your efforts in putting together your comments and observations, as it is only through them that we are able to improve our services and facilities. I have noted your comments with regards to our concierge service and would like to highlight that in Gurgaon area means of transport is a big challenge and local taxis are very difficult to find as there are no reliable taxi service providers in and around the city, unlike other cities where local taxi services are available; in Gurgaon there is no structured taxi services available. Also even on guest request if the local taxi is being called they usually take too long to arrive and being a non reliable source we donot encourage our guest for such services. We run our own transportation services and our pricing are competitive with the other hotels in Gurgaon. At Westin we always consider that the comments are a source of opportunity and improvement. It is our constant endeavor to provide a consistently high quality service to all our guests. Looking forward to serve you again and welcoming you to renewal on your next visit to Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2013

I spent five nights at the Westin Gurgaon in late Feb/early March. All common areas - lobby, lounging areas, pool, restaurant and work out room are well maintained and comfortable. My King room was large, with a shower and tub area that I wanted to bring home.

All staff from security, front desk, bar, restaurants, and cleaning staff were genuinely kind and considerate. They were welcoming, taking time to ask how you were doing as well as provide guidance and insight on sightseeing. Meals at Prego were tasty, with Seasonal Tastes offering an exceptional buffet and ala carte service.

I highly recommend this Gurgaon hotel and will make this my hotel of choice for future visits to the area.

Room Tip: Rooms facing the pool are much quieter.
See more room tips
  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KGone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestin_Gurgaon, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded March 11, 2013

Dear KGone,

Thank you for sharing your wonderful experience through Trip Advisor. The ambience of the lobby is designed with series of hand painted glass panes oriented in such a way to give an impression of various moods of Delhi & NCR; providing a relaxing and renewing experience! I am also happy to note that the rooms, the recreational facilities, the Heavenly shower experience and the services were to your great liking and satisfaction. At Westin we take pride in the services we offered and your recognition motivates us to strive harder for excellence. It is indeed very heartening to know that you have had a memorable experience and that you enjoyed the overall product and the ambience of the hotel. Thank you for recommending our Fun Italian venue "Prego" and our all day dining venue "Seasonal Tastes". We eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Gurgaon, New Delhi

Address: 1 M G Road, Gurugram (Gurgaon) 122001, India
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Gurugram (Gurgaon)
#4 Spa Hotel in Gurugram (Gurgaon)
#4 Luxury Hotel in Gurugram (Gurgaon)
#5 Family Hotel in Gurugram (Gurgaon)
#16 Romantic Hotel in Gurugram (Gurgaon)
Price Range: $165 - $1,004 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Westin Gurgaon, New Delhi 5*
Number of rooms: 313
Official Description (provided by the hotel):
Access to Business and LeisureLocated on the National Highway in the city's growing business and entertainment district, just 15 minutes from Delhi's Indira Gandhi Airport, we're a short walk from multiple malls and the metro for quick service into Delhi.Health and Enjoyment AboundRenew at the Heavenly Spa by Westin™, recharge in the WestinWORKOUT® Gym or indulge in a refreshing dip in our outdoor pool. A journey of culinary delights awaits in our seven restaurants and bars serving authentic Asian, European, and Indian offerings.Chic Heavenly RetreatsOur 313 spacious guest rooms and suites are decadent sanctuaries with Westin Heavenly Beds®, rainforest showers and more. Two exclusive Westin Executive Club floors provide access to our duplex Club Lounge with panoramic views of Millennium City. ... more   less 
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Also Known As:
Westin Gurgaon, New Delhi Hotel Gurgaon

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