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“Superb Hotel”

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Westin Gurgaon, New Delhi
Ranked #4 of 253 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed November 13, 2012

lovely hotel. Happy to recommend it.
The rooms are very comfortable & the bed is really comfortable. It is an awesome property. The breakfast is exceptional & is by far the best that I have had in India. I wish that I would have had more time to have spent in this hotel, but it was booked solid & I couldn't get a room for longer. I will certainly stay here again. Close by there are a couple of malls too that are open until late

  • Stayed: November 2012, traveled on business
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Thank alanhow_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjsha, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded November 14, 2012

Dear alanhow_1,

It was indeed a pleasure having you stay with us at The Westin Gurgaon, New Delhi and we are grateful for your feedback as we take pride and strive towards delivering guest experience which should be the best in the hospitality business. I am happy to note that your stay was comfortable and you enjoyed the Heavenly Bed experience! The hotel is built in such a manner so as to provide a perfect residence both for business as well as leisure travelers in the midst of the city with easy accessibility to the shopping malls. Thank you for complimenting our Buffet spread. At Westin we take pride in serving our guests in a personal and instinctive manner as well as recognize their different travel personas and provide them with memorable experiences. It is through delighted customers that a hotel gains its true recognition. Thank you for recommending us and we eagerly look forward to welcoming you back for many more enriching moments.

be inspired, be renewed
Sanjay Sharma
General Manager

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1,218 - 1,224 of 1,484 reviews

Reviewed November 5, 2012

From the outside, its huge and looks just like any other good 5 Star Hotels. Step in and you are completely taken over by the interiors of this hotel. Space utilization to decorations to capturing natural sunlight, everything seems to be in right place. Whoever has designed it has done a brilliant job at it.
Food was very very tasty, with loads of variety to choose from (honestly speaking, this was the first time I has seen so much variety and that too every item was too good). This is kind of unexpected from 5 star & above hotels.
I have also visited Westin Dhaka, and I must say that property lacked taste. Interiors were ok, food was good, service was good too, however overall feel of the property had much to be expected from.

Room Tip: Just go with the flow, and have fun.
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  • Stayed: December 2011, traveled on business
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Thank Kuchhal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjsha, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded November 8, 2012

Dear Kuchhal,

Thank you for sharing your wonderful experience through Tripadvisor. The ambience of the lobby is designed with series of hand painted glass panes oriented in such a way to give an impression of various moods of Delhi & NCR; providing a relaxing and renewing experience! I am also happy to note that the food was to your great liking and satisfaction. At Westin we take pride in the services offered and your recognition motivates us to strive harder for excellence. It is indeed very heartening to know that you have had a memorable experience and that you enjoyed the overall product and the ambience of the hotel. Thank you for recommending us and we eagerly look forward to welcoming you back for many more enriching moments.

be inspired, be renewed
Sanjay Sharma
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2012

It is such an awesome place to stay that one can't put into words. The ambiance of the hotel is so soothing and calming that it automatically relaxes you. The rooms are so warm and comfortable beds make you fall in love with the place. It is an awesome property. They have 3 restaurants and all 3 are one of their own kinds. They have a special red wine during winters. It is a rendition of Indian spices with hot red wine. It is one of its own kind and a specialty of The Westin. It is a must try during winters.

  • Stayed: January 2012, traveled with friends
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Thank shik14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjsha, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded October 31, 2012

Dear shik14,

It’s inspiring to receive such invaluable comments from our guests. We are pleased to note that your stay was comfortable and you enjoyed the heavenly bed experience. The overall ambience of the hotel is designed to provide a relaxing and a renewing experience. Your appreciation for our team members is very rewarding, which will go a long way in achieving high standards of service. At Westin we take pride in serving our guests in a personal, instinctive manner and provide them with memorable experiences. Thank you for complimenting our restaurants. It is through a delighted customer that a hotel gains its true recognition. Thank you for recommending us and we eagerly look forward to welcoming you back for many more enriching moments.

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2012

I was on a business trip to Gurgaon, India in Sept 2012 and stayed at Westin for over two weeks. I enoyed every aspect of the hotel - check in, friendly staff, evening reception, front desk, spa service, room decor, cleanliness - everything was outstanding. Just one problem one night - had a water leak from the ceiling due to some air conditioning issue. Mechanics came right away and fixed in less than 15 minutes. Would have liked Management to apologize for the inconvenience. Other than that, excellent experience. Do not forget to visit Spa. Devika, Somlata, Geeta were very accommodative and worked around my schedule.

Room Tip: High floor, away from elevators, facing back of the hotel.
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  • Stayed: September 2012, traveled on business
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Thank KamleshJani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjsha, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded November 1, 2012

Dear KamleshJani,

It was indeed a pleasure having you stay with us at The Westin Gurgaon, New Delhi and we are grateful for your feedback as we take pride and strive towards delivering guest experience which should be the best in the hospitality business. I am happy to note that your stay was comfortable and our facilities & services exceeded your expectations. Your words of appreciation for our associates in particular “Devika”, “Somlata”, “Geeta” will motivate them to continue strive for further excellence. When a guest travels for business it becomes our responsibility to ensure that we provide the right environment for them to carry out their business in the most efficient and convenient manner. I have also noted your feedback on maintenance issue during your stay and I do hope you will not benchmark us with the shortcoming that you have experienced and accept my sincere apologies for the inconvenience that you have faced during your stay in our hotel. At Westin we always consider that the comments are a source of opportunity and improvement. It is our constant endeavor to provide a consistently high quality of service to all our valued guests. We always pride on our services and regret any lapse on our part. Thank you for complimenting our "Heavenly Spa" services which rejuvenate your mind, body and spirit and enhance the way you feel about yourself. Looking forward to serve you again and welcoming you to renewal on your next visit to Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2012

Very good hotel, very well reachable from the airport and close to the Gurgaon business district.
The rooms are spacious, clean and well equiped. Nice rain shower in the bathroom, always a plus. Breakfast was good, quite a nice choice of hot and cold food.
Staff is extremely polite and friendly.

The hotel bar is ok and has a significant variety of beers and wines. Additionally, there's a very good asian restaurant called Eest that's worth a try!

  • Stayed: October 2012, traveled on business
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1  Thank freekvdgriendt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjsha, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded October 24, 2012

Dear freekvdgriendt,

Thank your for your wonderful review on trip advisor. Your positive words for our buffet spread at all day dining venue "Seasonal Tastes", Our signature Modern Asian Venue "EEST" ,our rooms and the Heavenly Shower Experience is indeed very motivating. At Westin we take pride in serving our guest in personal and instinctive manner and strive towards delivering guest experience which should be the best in the hospitality business. The hotel is built in such a manner so as to provide a perfect residence both for business as well as leisure travelers with easy proximity to Delhi International Airport and the Gurgaon corporate hub. Your appreciation for our team members is very rewarding, which will go a long way in achieving high standards of service. Guest satisfaction is amongst our highest priorities and it is always gratifying to receive such praise. Looking forward to having an opportunity to serve you again and welcoming you to renewal!

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2012

Stayed here just for a night in one of their suites. The location is good in terms of proximity to the airport and the business district in Gurgaon. The hotel itself is quite nicely done and I cannot flaw the service. The executive lounge access which came bundled with our room rate was a nice touch. The room itself was very well appointed, room service was incredibly prompt, very good use of space (in fact extravagant to a degree). Also, they had 2 ipod docks which is brilliant in my book!

It is a far cry from the absolutely horrid Westin Sohna resort which incidentally is also owned by the same group and managed by westin. They have redeemed themselves to a fair degree!

Room Tip: The executive floors are way nicer!
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  • Stayed: October 2012, traveled as a couple
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1  Thank honesttim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjsha, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded October 24, 2012

Dear honesttim,

Thank you for sharing your views through Trip Advisor. I am happy to note that your stay was comfortable and our facilities & services exceeded your expectations. The hotel is built in such a manner so as to provide a perfect residence both for business as well as leisure travelers with easy proximity to Delhi international airport and is designed is provide a relaxing and renewing experience for your stay. When a guest travels for business it becomes our responsibility to ensure that we provide the right environment for them to carry out their business in the most efficient and convenient manner. Thank you for complimenting our room service. We always pride in creating memorable moments for all our valued guests and your feedback makes us feel proud of our team. We eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2012

Great Hotel. Excellent location and Westin Heavenly beds are the best... Nice dining options. Room service was good and prompt. Breakfast spread is quite large and nice as well. Over-all excellent choice for staying close to the airport and getting work done.

  • Stayed: October 2012, traveled on business
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Thank Abhishek K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjsha, General Manager at Westin Gurgaon, New Delhi, responded to this reviewResponded October 18, 2012

Dear Abhishek K,

Thank you for sharing your wonderful views through Trip Advisor. We are pleased to note that your stay was comfortable and you enjoyed the heavenly bed experience. When a guest travels for business it becomes our responsibility to ensure that we provide the right environment for them to carry out their business in the most efficient and convenient manner. We always pride in creating memorable moments for all our valued guests and your feedback makes us feel proud of our team. Thank you for complimenting our buffet spread. We eagerly await your return and hope to be your preferred destination in Delhi (NCR).

be inspired, be renewed
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Gurgaon, New Delhi

Address: 1 M G Road, Gurugram (Gurgaon) 122001, India
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Gurugram (Gurgaon)
#4 Spa Hotel in Gurugram (Gurgaon)
#4 Luxury Hotel in Gurugram (Gurgaon)
#5 Family Hotel in Gurugram (Gurgaon)
#16 Romantic Hotel in Gurugram (Gurgaon)
Price Range: $173 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Westin Gurgaon, New Delhi 5*
Number of rooms: 313
Official Description (provided by the hotel):
Access to Business and LeisureLocated on the National Highway in the city's growing business and entertainment district, just 15 minutes from Delhi's Indira Gandhi Airport, we're a short walk from multiple malls and the metro for quick service into Delhi.Health and Enjoyment AboundRenew at the Heavenly Spa by Westin™, recharge in the WestinWORKOUT® Gym or indulge in a refreshing dip in our outdoor pool. A journey of culinary delights awaits in our seven restaurants and bars serving authentic Asian, European, and Indian offerings.Chic Heavenly RetreatsOur 313 spacious guest rooms and suites are decadent sanctuaries with Westin Heavenly Beds®, rainforest showers and more. Two exclusive Westin Executive Club floors provide access to our duplex Club Lounge with panoramic views of Millennium City. ... more   less 
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Also Known As:
Westin Gurgaon, New Delhi Hotel Gurgaon

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