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“Nice Hotel! Fantastic stay!”
Review of Galaxy Hotel & Spa

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Galaxy Hotel & Spa
Ranked #49 of 263 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
Reviewed May 6, 2013

Stayed for the first time in this hotel. Big spacious rooms and nice restaurants. Their pub called Howzatt was fun specially with the IPL going on. Food at the oriental restaurant called the Monk was the best I have had in ages . Will surely come back !!

  • Stayed: May 2013
    • Value
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Review collected in partnership with this hotel
2  Thank Raomk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galaxy-Hotel, General Manager at Galaxy Hotel & Spa, responded to this reviewResponded May 27, 2013

Dear Valued Reviewer,

It was indeed a pleasure having you stay with us at Galaxy Hotel Shopping & Spa and thank you for posting your review on Trip Advisor. We are delighted to note that you have had an enjoyable stay with us and our facilities & services exceeded your expectations. At Galaxy Hotel we take pride and strive towards delivering guest experience which should be the best in the hospitality business. Thank you for recommending us and we eagerly await your return and hope to be your preferred destination in Delhi (NCR).


Pradipta Biswas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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314 - 320 of 416 reviews

Reviewed May 5, 2013

This hotel in gurgaon is located very near the offices I visit and is very reasonably priced. The enternace to the hotel is little confusing as there are two adjacent buildngs. the reception is in second floor. The rooms are quite spacious and good.
But the conference hall where our conference was held was not spacious, big pillars, unclean surroundings...very near to the shopping area of the hotel.
The food is decent and the staff are freindly.
Over all an Ok hotel and the biggest advantage is the rate

  • Stayed: May 2013, traveled on business
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2  Thank plpalani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galaxy-Hotel, General Manager at Galaxy Hotel & Spa, responded to this reviewResponded May 27, 2013

Dear Valued Reviewer,

Thank you for valuable feedback. We are glad you liked the hotel but at the same time it is very unfortunate that some of the hotel services during the stay of yours did not reflect the quality you expected from us. As valued Guest your comfort and experience is our primary concern and I assure you that all possible corrective measures will be taken in order to serve you better. We always take pride on our services and regret any lapse on our part. We look forward forward to your next visit; ensuring best of services delivered to you.

Pradipta Biswas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2013

I've been here hearly 10 hours and so far... Reception have told me I know nothing about IT equipment and the lack of wireless is my laptops fault - only to be told 3 hours later there is a fault and they are fixing it; the coffee in both restaurants and the coffee shop is the wrost I've tasted so far in India, there is dust and a lot of noise fromt he pool, Do No Distrube means something else in India and the staff have this amazing fakeness about them, it is surreal... neadless to say it for sure is not pleasent being here.... there is paint work chipping off in the room, dirty sheets and towles and a fairly run down feel all round!

Room Tip: Make sure it is on the 3rd floor and a higher number than 330 - these at least look a little better...
See more room tips
  • Stayed: April 2013, traveled solo
    • Value
    • Location
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2  Thank Bagpuss090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galaxy-Hotel, General Manager at Galaxy Hotel & Spa, responded to this reviewResponded May 27, 2013

Dear Valued Reviewer,

Thank you for your valuable feedback! It is very unfortunate that your experience during the stay did not reflect the quality you expected from us and I am really concerned that we did not live up to your expectation. You are our valued guest and your feedback is important to us and at Galaxy we always consider that the comments are a source of opportunity and improvement which enable us to elevate our products and services to the next level reaching at our full potential. It is our constant endeavor to provide a consistently high quality service to all our valued guests and we therefore regret to have let you down on this occasion and sincerely apologize for the same. I do hope you will not judge us solely on the basis of your last experience and will give us an opportunity to improve and serve you better. We look forward for another opportunity to regain your confidence in our products and services and hope to see you with us soon; ensuring best of services delivered to you.

Pradipta Biswas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2013

I was Staying at this hotel for our company's Annual conference .. and the stay was pretty comfortable.
Not very far from the airport.. hardly 20 min drive from the airport.The rooms are nice and comfortable..ever the conference hall was nice and big.

Likes:
1.very well Decorated
2.Rooms are Nice and Big
3.The Hotel Has a mall where you can shop
4.The Restaurant "The Monk" was very good
5.Food was really Good although the breakfast was not so great
6. The Staff were co-operative
7. The cafeteria was nice.
8. Has got a a sexy terrace where you can chill.

Dislikes:
1.Room Service was not that good

Room Tip: Window Side room has better view
See more room tips
  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Onairban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galaxy-Hotel, General Manager at Galaxy Hotel & Spa, responded to this reviewResponded April 23, 2013

Dear Valued Reviewer,

It was indeed a pleasure having you stay with us at Galaxy Hotel Shopping & Spa and thank you for posting your review on Trip Advisor. We are delighted to note that you have had an enjoyable stay with us and our facilities & services exceeded your expectations. At Galaxy Hotel we take pride and strive towards delivering guest experience which should be the best in the hospitality business. Thank you for recommending us and we eagerly await your return and hope to be your preferred destination in Delhi (NCR).


Pradipta Biswas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2013

I am a regular visitor to the Spa Soul and have been very happy with the services offered. The facilities are good although a bit depleted from overuse, I believe they have a large client base!! I usually go for a Swedish Massage and am happy to return to them everytime.

The Spa Manager - Sanjeev is very efficient and always makes it a point to interact with the guests personally. The Staff on the Team is very courteous and efficient

There are lapses sometimes but the best part is that they are addressed the minute they are pointed out and that I feel just makes up for everything. I suggest that you in case you feel something is not in place just point it to them and they will do the needful.

A must visit to unwind and destress!

  • Stayed: April 2013, traveled solo
    • Value
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2  Thank Shiv B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galaxy-Hotel, General Manager at Galaxy Hotel & Spa, responded to this reviewResponded April 23, 2013

Dear Valued Reviewer,

Thank you for valuable feedback. We are glad you liked the Spa Soul, but at the same time it is very unfortunate that some of the services during the visit did not reflect the quality you expected from us. As valued Guest your comfort and experience is our primary concern and I assure you that all possible corrective measures will be taken in order to serve you better. We always take pride on our services and regret any lapse on our part. We hope to see you soon; ensuring best of services delivered to you

Pradipta Biswas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2013

Galaxy Hotel in Gurgaon is situated bang on Highway 8 in Gurgaon. It has a beautiful structure, is really modern in ambiance and is an epitome of luxury and comfort.The bakery is superb and so are the bar, the Indian restaurant and the Chinese restaurant. In fact, The Monk, reviewed by me sometime back, is famous not only in Gurgaon but also in the rest of the N C R and even Delhi. The hotel is immaculately clean, inviting and comfy. The stay in one of the standard rooms was a delight with the room being a state of the art presentation. The shopping area in the hotel just merges with the main lobby and you can get practically everything of the best quality within the premises. The fountains playing outside round the clock are a delight to watch and are mesmerizing. I love to go there again and again simply for the heavenly experience.

  • Stayed: October 2012, traveled as a couple
    • Value
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2  Thank sudershan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galaxy-Hotel, General Manager at Galaxy Hotel & Spa, responded to this reviewResponded April 23, 2013

Dear Valued Reviewer,

It was indeed a pleasure having you stay with us at Galaxy Hotel Shopping & Spa and thank you for posting your review on Trip Advisor. We are delighted to note that you have had an enjoyable stay with us and our facilities & services exceeded your expectations. At Galaxy Hotel we take pride and strive towards delivering guest experience which should be the best in the hospitality business. Thank you for recommending us and we eagerly await your return and hope to be your preferred destination in Delhi (NCR).


Pradipta Biswas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2013

I had a real pleasant stay at one of the most underrated properties at Gurgaon.
Infact I was a little disappointed when my office arranged my accommodation at Galaxy, but lo behold I was amazed by the lush interiors at the room and the lobby to boot. The service of both the stewards and front desk were exemplary.
The next time I visit gurgaon , Galaxy is the only place I would stay.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank swapz1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galaxy-Hotel, General Manager at Galaxy Hotel & Spa, responded to this reviewResponded April 5, 2013

Dear Valued Reviewer,

It was indeed a pleasure having you stay with us at Galaxy Hotel Shopping & Spa and thank you for posting your review on Trip Advisor. We are delighted to note that you have had an enjoyable stay with us and our facilities & services exceeded your expectations. At Galaxy Hotel we take pride and strive towards delivering guest experience which should be the best in the hospitality business. Thank you for recommending us and we eagerly await your return and hope to be your preferred destination in Delhi (NCR).


Pradipta Biswas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Galaxy Hotel & Spa

Address: National Highway 8, Gurugram (Gurgaon) 122001, India
Location: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Spa Hotel in Gurugram (Gurgaon)
#33 Business Hotel in Gurugram (Gurgaon)
#38 Luxury Hotel in Gurugram (Gurgaon)
Price Range: $69 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Galaxy Hotel & Spa 4.5*
Number of rooms: 80
Official Description (provided by the hotel):
Located in the middle of Gurgaon's Central Business District and a mere 25 minutes away from the domestic and international airports, the Galaxy Hotel & Spa is an island of convenience for the global business traveller. The hotel offers gorgeous accommodations and five-star amenities to enhance your stay. Make yourself comfortable in your elegant room or suite, with its spacious rooms, luxury bedding and complimentary high-speed Internet, Additional hotel perks include our award-winning Spa- Spa Soul, as well as fantastic dining at our seven different on-site restaurants. Enjoy a workout in the fitness center, relax in our outdoor infinity pools, or let the children make a splash in the kid's pool. Those hosting or attending events here in Gurgaon will be delighted with our extensive weddings and conferences event space.Welcome to your luxury hotel getaway here at The Galaxy Hotel & Spa. ... more   less 
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Also Known As:
Galaxy Hotel Gurgaon

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